Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

David Bowers

Joplin,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Motivated electrical sales specialist of 35+ years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Knowledgeable and dedicated customer service professional with extensive experience in electrical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Internal Sales Representative with in-depth knowledge of electrical. Over 35+ years of direct work experience in electrical sales. Delivered presentations, demonstrations and sale actions promoting business opportunities. Maintained customer databases and information for potential consumer sales.

Electrical quotations professional with proven abilities in examining requirements and plans to create proposals. Motivated to provide precise estimates by clearly understanding project objectives, defining scopes and determining schedules. Experienced in adhering to client feedback and revising estimate information to suit customer preferences.

Perceptive sales/quotations professional offering 35+ years of experience in developing and managing project estimates by coordinating with colleagues and clients. Successful in devising bid proposals in line with client specifications and objectives through clear communication and attention to detail. Driven to minimize costs by continually comparing project costs to estimates and coordinating with leaders on cost-cutting methods.

Enthusiastic Quotations specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the electrical industry.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Excellent reputation for resolving problems and improving customer satisfaction.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

Alorica
Joplin, MO
10.2015 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Processed customer adjustments to maintain financial accounts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Investigated and resolved accounting, service and delivery concerns.

Quotations and Inside Sales

Russell Belden Electric/Kris Davis
Joplin, MO
10.2006 - 03.2015
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Delivered comprehensive bid proposals for Type projects and gained client approval on costs.
  • Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
  • Devised, enhanced and communicated deliverable timetables by reviewing project requirements, scope and resources to make accurate assessments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked with customers to understand needs and provide excellent service.
  • Improved operations through consistent hard work and dedication.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed team communications and information for meetings.
  • Conducted research, gathered information from multiple sources and presented results.

Estimator

C&M Electric
Carthage, MO
03.2007 - 01.2010
  • Prepared material orders to complete projects on time and within budget.
  • Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
  • Analyzed designs and performed accurate cost analysis.
  • Communicated with builders and contractors on residential and commercial projects to deliver status updates to customers.
  • Constructed budgets and estimates ranging from $Amount to $Amount for Type and Type projects.
  • Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
  • Conducted site visits and provided recommendations and informed advice regarding site viability.
  • Analyzed buildings to prepare estimates for Type work.
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
  • Delivered comprehensive bid proposals for Type projects and gained client approval on costs.
  • Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
  • Collected historical cost data to estimate costs for current or future products.
  • Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
  • Devised, enhanced and communicated deliverable timetables by reviewing project requirements, scope and resources to make accurate assessments.
  • Conducted special studies to develop and establish standard hour and related cost data or to effect cost reduction.

Salesperson

Russell Belden Electric
Joplin, MO
04.1988 - 01.2006
  • Increased sales and customer satisfaction through personalized servicing.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Logged reports, expenses, receipts, and sales in company database.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Developed and grew leads through repeat business and customer referrals.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Effectively located merchandise across various stores to address customer needs.

Education

GED - General Education

Grace M. Davis High School
Modesto, CA
09.1978 - 06.1981

Skills

Sales expertise

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Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Representative

Alorica
10.2015 - 09.2022

Estimator

C&M Electric
03.2007 - 01.2010

Quotations and Inside Sales

Russell Belden Electric/Kris Davis
10.2006 - 03.2015

Salesperson

Russell Belden Electric
04.1988 - 01.2006

GED - General Education

Grace M. Davis High School
09.1978 - 06.1981
David Bowers