Summary
Overview
Work History
Education
Skills
Working with IT Projects
Timeline
Generic

Mark Cart- wright

Miami,FL

Summary

Proficient at IT troubleshooting and providing resolutions. Efficient at managing time. Excellent at communication across several dimensions. Devoted to excellence and top shelf quality. Brings positive energy to all my interactions. Possess an impeccable driving and work safety record. Excellent at meeting deadlines. Familiar with navigation through Miami/Fort Lauderdale area. Pleasant to colleagues, customers, management. A real team player.

Overview

23
23
years of professional experience

Work History

Delivery Driver/Customer Service

FedEx
, Florida
05.2019 - Current
  • Drive company truck to pick up and deliver international shipping packages to specific destinations
  • Handle dangerous goods
  • Requires lifting of up to 100 pounds, ability to adapt to flexible work hours.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Prime Delivery Specialist

Express Pack Services
, Florida
01.2017 - 05.2019
  • Delivered customer orders for the world's largest on-line retailer
  • Procured packages of various sizes and types from warehouse location
  • Drove to various business and residential locations to deliver packages to proper customers
  • Proficiently handle a large volume of packages; some with special handling instructions and delivery protocol
  • Established a record for speedily delivering nearly 300 packages on daily basis.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
  • Directly interacted with customers to deliver mail, packages and ordered goods.

Delivery Driver/Customer Service Representative

Unique Charters, Inc
, Florida
01.2012 - 05.2019
  • Delivered plans, specs and other time-sensitive documents to building departments, architects and contractors
  • Drove to diverse locations across the Miami/Fort Lauderdale, Florida area
  • Also responded promptly and professionally to inbound customer calls and provided troubleshooting and resolutions for problems.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Retention/Sales/Customer Service Specialist

Bell South/AT&T
, Florida
01.2005 - 01.2012
  • Served as Designated Team Leader where I led 85 sales associates.
  • Facilitated sales and customer service (with 27% increase in sales volume) training and weekly meetings for associates.
  • Effectively and efficiently handled large volume of inbound calls.
  • Used critical thinking and problem-solving, along with company policies, to satisfactorily resolve complaints.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Handled customer inquiries and high-volume calls to solve billing and ordering problems, independently resolving 100% of issues.

Tech Support Specialist

The Answer Group
, Florida
01.2003 - 01.2004
  • Provided technical support for Gateway products as well as suite of Microsoft products; such as Microsoft XE, ME, 98, 95 printers, internet services and operating systems.
  • Expertly managed high volume of customer calls.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Customer Care Specialist

T-Mobile
, Florida
01.2001 - 01.2003
  • Handled new account activation, assisted customers with technology needs and digital services.
  • Maintained existing accounts through diligent attention to detail.
  • Handled close to 100 incoming customer calls per day.
  • Sold various digital, information technology and communication services and products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Responded to customer inquiries via phone, email, and web-based platforms
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.

Education

Basic Electric CompTIA, 2003, Miami – A+ Network. Obtained certification Sullivan and Cogliano, 2003, Preparation Courses in computer technology -

Bell South Academy
Miami, FL
05.2007

Skills

  • Technical support knowledge
  • Hardware and software installations
  • Project planning and development
  • Lean manufacturing and design
  • Digital troubleshooting
  • Malfunction troubleshooting
  • Systems troubleshooting

Working with IT Projects

I have built and repaired various types of computers; both as a long-time entrepreneur, and on job assignments.


Even when working in other job capacities, I have helped my company solve IT problems, and have conducted pre-problem trouble-shooting.


I know how to install wireless networks and wired networks.


I know how to fix many technical issues with televisions, basic printers, Chromebooks, Personal Computers, and commercial paper-based printing used by printshops in the Miami, Florida area.

Timeline

Delivery Driver/Customer Service

FedEx
05.2019 - Current

Prime Delivery Specialist

Express Pack Services
01.2017 - 05.2019

Delivery Driver/Customer Service Representative

Unique Charters, Inc
01.2012 - 05.2019

Retention/Sales/Customer Service Specialist

Bell South/AT&T
01.2005 - 01.2012

Tech Support Specialist

The Answer Group
01.2003 - 01.2004

Customer Care Specialist

T-Mobile
01.2001 - 01.2003

Basic Electric CompTIA, 2003, Miami – A+ Network. Obtained certification Sullivan and Cogliano, 2003, Preparation Courses in computer technology -

Bell South Academy

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Mark Cart- wright