Valerie Gunville
Summary
Accomplished Store General Manager with a proven track record of enhancing sales revenue through strategic inventory management and customer feedback. Excelled at Harris Oil & Propane, LLC by fostering strong vendor relationships and leading teams to high performance. Skilled in forklift operation and effective communication, ensuring operational excellence and improved customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Stocking Associate
Walmart
Bottineau
11.2024 - Current
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
Shift Manager
Kfc A&w
Minot, ND
06.2023 - 11.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
Store General Manager
Harris Oil & Propane, LLC
Belcourt, ND
10.2022 - 05.2023
- Expanded product offerings based on customer feedback surveys, resulting in increased sales revenue from diversified merchandise selection.
- Reduced shrinkage rates through diligent loss prevention efforts such as enhanced security measures, employee training programs on theft awareness and prevention.
- Managed team by providing leadership, direction and continued development opportunities.
- Increased store profitability by implementing cost-saving measures and optimizing inventory management.
- Established strong vendor relationships to negotiate favorable pricing terms while maintaining consistent supply levels for key products.
- Hired, trained and retained high quality team members.
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
- Developed the company's first comprehensive employee handbook, establishing clear guidelines and policies.
Assistant Store Manager
Dollar General
Rolla, ND
08.2021 - 10.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assumed full managerial responsibilities for 5 months, maintaining store performance and team productivity.
Education
Associate of Applied Science - Administrative Medical Office Assistant
Turtle Mountain College
Belcourt, ND05-2026
No Degree - Patient Access Specialist
Turtle Mountain College
Belcourt, ND05-2025
High School Diploma -
Community High School
Grand Forks, ND05-2005
Skills
- Heavy lifting
- Restocking shelves
- Pallet jack operation
- Item scanning
- Loading and unloading
- Workplace cleanliness
- Planogram execution
- Forklift operation
- Paperwork completion
- Order receiving
- Money handling
- Customer service
Certification
Serv Safe &
First Aid & CPR
Timeline
Stocking Associate
Walmart
11.2024 - Current
Shift Manager
Kfc A&w
06.2023 - 11.2024
Store General Manager
Harris Oil & Propane, LLC
10.2022 - 05.2023
Assistant Store Manager
Dollar General
08.2021 - 10.2022
Associate of Applied Science - Administrative Medical Office Assistant
Turtle Mountain College
No Degree - Patient Access Specialist
Turtle Mountain College
High School Diploma -
Community High School