MENEERA SOFYAN
Dearborn,MI
Summary
An attentive, goal-oriented, and dependable professional with over 24 years of extensive experience in the healthcare industry, coupled with a proficiency in spearheading a team of professionals, maintaining medical histories, and ensuring smooth execution of the departmental functionalities. Aptitude in educating patients and conducting adequate medical administration, paired with strong work ethics for increasing productivity. Adept at utilizing strong communication skills to solve problems effectively and building long-standing lucrative relations with patients, peers, and other stakeholders. Devoted to delivering the best in patient care, combined with a knack for effectively executing administrative tasks. Skilled professional with outstanding interpersonal skills to work closely with associates and clients, resolve issues, and secure smooth processes. A patient-focused and compassionate caregiver committed to caring for patients. Detail-oriented and organized with high standards of performance and maintenance of treatment protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Learning Trainer
Amazon Warehouse
08.2021 - Current
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
- Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace.
- Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
- Designed engaging lesson plans that catered to various learning styles, promoting knowledge retention and application.
- Collaborated with management to develop targeted training programs for improved employee performance.
- Evaluated external training providers for quality assurance purposes, ensuring a consistently high standard of instruction across all offerings within the organization.
- Enhanced learning outcomes by implementing interactive and innovative training methods.
- Mentored new trainers, sharing best practices and supporting their professional growth.
- Implemented ongoing feedback mechanisms for continuous improvement of training programs.
- Championed a culture of continuous learning, fostering an environment where employees are encouraged to seek out opportunities for personal and professional growth.
- Analyzed and evaluated training effectiveness and program outcomes.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Medical Assistant
Beaumont Hospital
03.2018 - 07.2021
- Demonstrating aptitude in taking patient medical histories and vital signs and adroitly performing injections, various diagnostic procedures, and conducting multiple tests
- Conscientiously delivering Charts to assigned areas of the hospital as per the established routing procedures
- Performing administrative duties including telephone triage and returning patient
- Dexterously performed patient triage to figure out the urgency of illnesses and wound treatment for proper wellness measures
- Ensuring proper maintenance of examination rooms and treatment areas and supply inventory
- Frequently sterilized medical equipment and prepared examination rooms for patient visits.
Medical Assistant
Advanced Urgent Care
11.2017 - 03.2020
- Collaborated with Clinical Practice Manager and billing team to establish an efficient system for timely charges entry
- Built and maintained long-standing lucrative relations with social workers, physicians, and other healthcare facilities to ensure proper placement of patients is met
- Collaborated and communicated with physicians to assist with medical procedures and calling in medications as needed
- Ensured to organize an effective laboratory collection and services in a challenging workspace while maintaining a high standard of care
- Assisted with routine patient processes, maintained supplies and equipment as it relates to a medical setting.
Medical Assistant
Midwest Medical Center
12.2006 - 10.2017
- Critically observed patients and implemented medical interventions to expedite healing and recovery during their stay
- Provided mentorship to the patient and their families regarding home care and additional guidance on an outpatient basis
- Coordinated daily office activities, greeting patients, and checking patients in and out for their appointment
- Addressed to and direct phone calls, scheduled appointments, checked-in patients, prepared necessary patient information to file and update patient records
- Performed treatments such as range-of-motion exercises, prepared equipment, and assisted physicians during patient examinations
- Adequately recorded patients' vital signs, documenting physicians' notes and changes in medical conditions
- Prepared equipment and examination rooms, cleaned with proper sterilizing of instruments, and disposed of contaminated supplies
- Ensured central line dressings get changed per existing protocols with appropriate medications within pharmacy recommendations
- Held accountable for all the care on time with accurate and adequate documentation
- Observed and maintained with appropriate documenting of patient symptoms for physicians' review during clinical exams
- Assisted patients and caregivers with educational needs, problem resolution, and health management across the continuum of care
- Provided care in a non-judgmental, non-discriminatory manner that is sensitive to the patient's and family's diversity, preserving their autonomy, dignity, and rights, and deal with patient problems by providing appropriate telephonic support to them
- Maintained reports of patients' medical histories and monitoring changes in their condition.
Education
Basic Life Support – BLS -
American Heart Association
Registered Medical Assistant -
American Allied Health
Bachelor's Degree in Health Sciences Management and Administration -
Keiser University Florida
08.2020
Associate Degree in Medical Science -
Keiser University Florida
07.2018
Medical Assistant -
Zouabi Medical Center
12.2006
Rahim Medical Center
02.2003
Skills
- Strong work ethics
- Robust communication skills
- Customer relationship management
- Problem-solving skills
- Interpersonal skills
- Observational skills
- Time management
- Multi-tasking
- Organizational Skills
- People management skills
- Excel, Outlook, PowerPoint
- Understanding and knowledge Amazon systems
Professionalattributes
Ability to demonstrate analytical judgment while providing constructive encouragement and expressive feedback. Possesses exceptional interpersonal skills and ability to work efficiently at all levels in a collaborative team environment. Hold a consistent track record in effectively regulating ongoing list & plan for safety measures and competently aiding directly towards patient care. Proficiency in maintaining case records with documentation of services provided and the outcomes. Ability to instill trust, provide a sense of direction, delegate responsibilities, and solve intricate problems self-reliantly. Knowledgeable in evidence-based quality patient care and methods of process improvement. Sound understanding of medical equipment and implementing into practice. Attentive to detail for successfully keeping order in the workplace.
References
Available upon request
Languages
Arabic
Native or Bilingual
Timeline
Learning Trainer
Amazon Warehouse
08.2021 - Current
Medical Assistant
Beaumont Hospital
03.2018 - 07.2021
Medical Assistant
Advanced Urgent Care
11.2017 - 03.2020
Medical Assistant
Midwest Medical Center
12.2006 - 10.2017
Basic Life Support – BLS -
American Heart Association
Registered Medical Assistant -
American Allied Health
Bachelor's Degree in Health Sciences Management and Administration -
Keiser University Florida
Associate Degree in Medical Science -
Keiser University Florida
Medical Assistant -
Zouabi Medical Center
Rahim Medical Center