DEBRA DORSEY
Entry Level For Healthcare Administration
KILGORE,TX
Summary
Versatile employee with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Microsoft 365 and customer service. Skilled at organization and detail with dedication to efficiency and accuracy.
Reliable Intern studying (Healthcare Administration) and seeks an entry level opportunity to expand skills and gain valuable real-world experience. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Considered hardworking, punctual and driven. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Cashier
Convenience Store
KILGORE, United States
02.2006 - 03.2007
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked and organized merchandise in front lanes.
- Maintained cash drawer of $ 200 or more per shift.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
McDonald's Restaurant
KILGORE, TX
03.2005 - 11.2005
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted numerous customers per day.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned cooking position and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Assistant Manager
E-Z Mart Stores Inc.
KILGORE, TX
02.2001 - 11.2002
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Cashier
Walmart
KILGORE, TX
06.1997 - 04.1999
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over numerous customers per day.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Axtell High School
Axtell, TX 01.1992 - 05.1994
Phlebotomy Certificate - Phlebotomy
Kilgore College
Kilgore, TX 08.2011 - 12.2011
BBA - Healthcare Administration
Capella University
Minneapolis, MN 07.2017 - 12.2021
Skills
Drawer management
Accomplishments
- Promoted to assistant Manager after only 5 months for exceptional performance and organization skills.
- Collaborated with team of employees in the development of plan for hiring and managing shift placements to cover shortages.
- Maintained a 3.8 to 4.0 GPA during my 4 years in Capella University studying Healthcare Administration.
- Nominated for National Leadership Foundation at Capella University 3 times due to GPA.
- Nominated for Honors Pathway due to GPA.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
BBA - Healthcare Administration
Capella University
07.2017 - 12.2021
Phlebotomy Certificate - Phlebotomy
Kilgore College
08.2011 - 12.2011
Cashier
Convenience Store
02.2006 - 03.2007
Cashier
McDonald's Restaurant
03.2005 - 11.2005
Assistant Manager
E-Z Mart Stores Inc.
02.2001 - 11.2002
Cashier
Walmart
06.1997 - 04.1999
High School Diploma -
Axtell High School
01.1992 - 05.1994
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