SCOTT STRATEGOS
Henderson,NV
Summary
TOP-RANKED GENERAL MANAGER Managed big-box retail stores with up to $125M in sales and 380 associates 30+ years of management experience in high-volume, big-box retail environments for industry pioneers such as Walmart, Kohl's, Toys 'R' Us, CVS Pharmacy, and TJMAX. Achieved remarkable results in all locations, frequently turning around underperforming and high-risk stores and driving them to top-tier rankings. Well-versed in sales, customer satisfaction, operations, business development, P&L, payroll, inventory, loss prevention, vendor relations, recruiting, training, team building, and leadership development.
Experienced with conducting thorough field audits to ensure financial integrity and compliance. Utilizes strong analytical skills and attention to detail to identify and rectify discrepancies. Knowledge of regulatory standards and best practices to streamline auditing processes.
Overview
24
24
years of professional experience
Work History
Field Auditor
Field Agent
11.2019 - Current
- Improved client satisfaction with timely and accurate completion of assigned audits, demonstrating strong attention to detail.
- Evaluated the effectiveness of management's response to identified issues through follow-up audits, ensuring implementation of recommended changes.
- Worked closely with management to develop appropriate corrective actions for identified issues, ensuring timely implementation and resolution of concerns.
- Built strong rapport with clients, fostering trust and open communication that facilitated the completion of successful audit engagements.
- Contributed to the continuous improvement of field auditing processes by providing feedback on completed engagements and suggesting areas for refinement.
- Performed observations and evaluated supporting documents to supplement audit findings.
Store Manager
TJMAX
06.2019 - 11.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
CVS Pharmacy
04.2017 - 12.2018
- Recruited to CVS after 7½ successful years as a store manager with Toys 'R' Us & Babies 'R' Us in California and Nevada
- Quickly learned all aspects of the pharmacy/drugstore sector
- Promoted to a super high volume store in Santa Barbara California with over 35 front store team members and 15 team members in the pharmacy division
- YTD sales budget has exceeded over +9.0% and YTD comp sales have exceeded over +16.5%
- Emerging Leader to the next level of District Leader
- Mentored and challenged store managers throughout the region to become more effective leaders
Store Manager
Toys 'R' Us, Babies 'R' Us
10.2016 - 02.2017
- Relocated back to California after tremendous success turning around a Spring Valley location
- Led the store through the busy holiday season before being recruited to CVS Pharmacy
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Store Manager
Toys 'R' Us, Babies 'R' Us
01.2012 - 10.2016
- Turned around an underperforming store and quickly drove it to 1st overall in the entire region
- This high-risk location was not meeting targets or expectations prior to arrival
- Drove this location to a spot in the top 1% in the entire company for overall profit performance
- Recognized as the only store with more than $1M in net contribution
- Consistently exceeded sales and service expectations
- Achieved a remarkable 116% of the sales budget with +9.5% comp growth over LY
- Drove customer survey scores to an all-time high
- Achieved extraordinary improvement in key performance metrics
- Surpassed the instant credit goal (a key profit driver) by 178%
- Generated an incremental $400K in omni-channel sales
- Outperformed the district, region, and the entire country for all team engagement measurables including employee survey scores
- Lifted morale to the highest level in the store's history
- Established a culture of internal talent development - promoted 10 top-performing individuals to higher-level positions internally, more than the rest of the district combined
- Selected by top leaders to train, develop, mentor, and coach store managers at other locations
Store Manager
Toys 'R' Us, Babies 'R' Us
08.2009 - 01.2012
- Took over one of the worst stores in the entire country and established it as one of the very best
- This location was 1 of 10 'super high risk' stores in the company prior to arrival
- Planned and executed a remarkably successful 360-degree overhaul of the entire store/business
- Built and developed a talented, motivated team and established higher standards in every area
- Achieved considerable improvement in key performance metrics, particularly customer service scores
- Recognized for improved cleanliness, merchandising, stock levels, and much more
- Implemented very strong loss prevention and inventory management systems and cut shrink in half - a tremendous result for a store that was one of the highest shrink stores in the company
- Drove employee engagement survey scores to the top-tier in the region and the entire company
- Achieved consistent improvements in morale, communication, teamwork, and retention
- Earned top-tier scores on all monthly and quarterly audits including district manager visits, loss prevention audits, and human resources audits
- Maintained a very high level of compliance
- Selected to lead a talent advancement & college recruitment program to develop a management bench for the district
- Recruited several interns, assistant store managers, and store managers
- Selected to oversee 2 stores simultaneously for an extended period due to outstanding results
Store Manager
Kohl's
12.2007 - 08.2009
- Led a team of 100+ in an 88,000 square foot department store through a very challenging period of economic uncertainty
- Provided direct leadership and support to 4 assistant store managers
- Drove the store to $14M in total annual sales despite the challenging economic conditions, while also improving service standards and increasing customer survey scores by 8 percentage points
- Generated significant profit growth
- Improved the bottom-line by $65K while lowering shrink from 2.2% to 1.8%
- Exceeded customer credit goals (a key profit driver) by 4 percentage points
- Surpassed company expectations for employee engagement and retention
- Increased the store's employee retention rate to 90%, easily exceeding the goal of 80%
Store Manager
Walmart
01.2007 - 12.2007
- Promoted over 10 other co-managers within the region to manage a massive 135,000 square foot store
- Promoted after just 12 months as a co-manager (2 years ahead of schedule)
- Provided leadership, coaching, and support to a team of 10 senior managers and 250 associates in a store that generated $60M in annual sales and had more than 240,000 transactions per month
- Surpassed company expectations in every measurable area including sales, profit, and customer satisfaction
- Oversaw a strategic expansion of the store; created new merchandising plans
- Dramatically reduced overtime usage - ranked 1st in the state and top 2% nationwide for lowest overtime
- Ranked in the top 5% in the entire country for accident reduction
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Co-Manager
Walmart
01.2001 - 12.2006
- Worked closely with the store manager to lead 12 assistant managers, 26 department managers, and 380 associates in a 145,000 square foot location with $90M+ in annual sales volume
- Improved every area of the business
- Increased sales by 13%, exceeded the profit target by $1M, reduced inventory by $1M (well below the national average), and improved service metrics
Education
Diploma - High School
Tehachapi High School
Tehachapi, CA06.1989
Skills
- Time management
- Attention to detail
- Multitasking and organization
- Critical thinking
- Clear communication
- Team collaboration
- Decision-making
- Analytical problem solving
- Annual reports
- Issue resolution
- Quality assurance
- Audit coordination
- Profits and losses tracking
- Process improvement
- Internal controls
- Financial management
- Forecasting
- Compliance standards
- Business acumen
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Self-motivation
- Employee motivation
- Team building
- Task prioritization
Personal Information
Title: TOP-RANKED GENERAL MANAGER
Timeline
Field Auditor
Field Agent
11.2019 - Current
Store Manager
TJMAX
06.2019 - 11.2019
Store Manager
CVS Pharmacy
04.2017 - 12.2018
Store Manager
Toys 'R' Us, Babies 'R' Us
10.2016 - 02.2017
Store Manager
Toys 'R' Us, Babies 'R' Us
01.2012 - 10.2016
Store Manager
Toys 'R' Us, Babies 'R' Us
08.2009 - 01.2012
Store Manager
Kohl's
12.2007 - 08.2009
Store Manager
Walmart
01.2007 - 12.2007
Co-Manager
Walmart
01.2001 - 12.2006
Diploma - High School
Tehachapi High School
Similar Profiles
DiAnn MoranDiAnn Moran
Market Researcher at Field AgentMarket Researcher at Field Agent
MARY KELLERMARY KELLER
Insurance Sales Agent at Independent Field AgentInsurance Sales Agent at Independent Field Agent
Kelsey BuettnerKelsey Buettner
Secret Shopper at Clickworker, Field Agent, Premise, Gigwork, etc..Secret Shopper at Clickworker, Field Agent, Premise, Gigwork, etc..