Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lori Hernandez

Atwater,CA

Summary

Proven achiever with a solid background in customer service and problem-solving, honed at Big Lots and Atwater Elementary School District. Excelled in enhancing store performance and campus safety, demonstrating exceptional teamwork, and relationship-building skills. Skilled in cash handling and fostering inclusive environments, significantly improving customer satisfaction and student retention.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sales Associate

Big Lots
07.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Campus Supervisor

Atwater Elementary School District
03.2022 - Current
  • Enhanced campus safety by conducting routine patrols and monitoring security systems.
  • Coordinated with local law enforcement agencies to establish partnerships that enhance overall campus security efforts.
  • Facilitated the implementation of new security technologies, optimizing their effectiveness in protecting the school community from potential threats.
  • Spearheaded efforts to reduce bullying incidents on-campus through targeted programming aimed at promoting inclusivity and respect among students.
  • Provided a safe learning environment by promptly addressing concerns raised by students or staff about campus security.
  • Trained new hires in proper security protocol procedures ensuring continuity in providing quality services to educational institution members.
  • Supported student success by addressing behavioral issues and enforcing school policies consistently.
  • Managed visitor access on campus, verifying identification, issuing passes, and maintaining accurate records for accountability purposes.
  • Reduced incidents of vandalism by implementing preventative measures and working closely with the maintenance team.
  • Evaluated current safety equipment''s functionality periodically so as it remains operational during emergencies.
  • Maintained thorough documentation of all reported incidents, allowing administration to track trends effectively over time and respond accordingly.
  • Promoted a positive school culture by fostering relationships with diverse student groups, including facilitating conflict resolution when necessary.

Teaching Assistant Volunteer

AESD
09.2012 - 09.2017
  • Promoted critical thinking skills by facilitating challenging debates and discussions related to course material.
  • Regularly assessed student progress through quizzes, tests, and presentations, providing constructive feedback for continuous improvement.
  • Optimized classroom management techniques to create a safe and productive learning environment that encouraged student engagement.
  • Provided targeted support for struggling students, leading to increased confidence and academic success.
  • Established clear expectations for behavior and academic performance while consistently enforcing school policies fairly among all students.
  • Conducted one-on-one tutoring sessions with students requiring additional support outside of regular class hours.
  • Established and maintained positive relationships with students to foster environment of support and open communication.
  • Graded homework, tests and quizzes to keep accurate track of student performance.
  • Led reading review and repetition drills for students struggling with difficult concepts.
  • Utilized computers and audio-visual aids such as flashcards, print materials and multimedia to supplement presentations.
  • Reorganized file cabinet by subject, unit and lesson to make materials easier to find.
  • Tutored children individually or in small groups to help with assignments and reinforce targeted lesson skills.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.

Style Associate

Payless Shoe Source
08.1999 - 09.2005
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

GED -

Merced Adult School
Merced, CA

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening Skills
  • Excellent people skills
  • Problem-Solving
  • Reliable and punctual
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Cash Register Operation
  • Stocking and Receiving

Certification

Employee Of The Year

Atwater Elementary School District

2023/2024

Timeline

Sales Associate

Big Lots
07.2023 - Current

Campus Supervisor

Atwater Elementary School District
03.2022 - Current

Teaching Assistant Volunteer

AESD
09.2012 - 09.2017

Style Associate

Payless Shoe Source
08.1999 - 09.2005

GED -

Merced Adult School

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Lori Hernandez