Chris Flores

Responsible for designing, implementing and maintaining the IT and cloud infrastructure. Develop and maintain tools that improve, automate and manage our desktop and server deployments, configuration and updates. Act as level 3 escalation point for all IT infrastructure issues.

• Windows 365 - Currently, architecting the build out of our cloud VDI platform migrating from our on premises Vmware infrastructure
• Intune migration - Currently, migrating our on-premise desktop infrastructure from group policy, active directory to utilize intune as our primary Endpoint management solution.
• Server automation build & patching - Overhauling our server built out by using POC tools such as azure automate and terraform. Reviewing and building out a POC for Azure Arc cloud to automate server patching from on-premise tools
• Automation/Scripting - Overhaul our photo sync to our Azure active directory for users. Created Microsoft Graph scripts to build out reports.

• Managed code and deployments (Bitbucket/P4) and coordination of deployments with developers acceptance testing for proprietary applications.
• Regularly performed automation using Bash Shell and Jenkins playbooks.
• Troubleshoot OS/Application issues relating to CPU, memory bottle necks, I/O activities, network issues and worked to resolve performance issues.
• Ensure reliability, availability and performance of applications.
• Improved application monitoring by working with developers and conduct code changes.

Provide level 2 - 3 escalation support and manage Azure infrastructure environment.

● Azure Virtual Desktop - Maintain and develop Azure virtual desktop using SCCM and ServiceNow.

● Administration Security solutions - Systems administration and support of Microsoft security products such as Windows Defender Access Control and Windows defender.

● Application Support – Migrated on premises applications to Intune.

Projects

● Cloud Printing – Assisted implementing print cloud solution replacing legacy print environment.

Provide level 1 - 3 support to all areas of Windows environment including endpoint management, Citrix administration, software deployment, patching, process improvement and special projects.

● Endpoint Management - Maintain and develop desktop images using SCCM and Azure for 600 endpoints including desktops, mobile devices, and servers supporting about 40+ applications.

● Office 365/Exchange - Technical support and administration of complex on premise and cloud Office 365/Microsoft Exchange environments -architecture including managing permissions, mailboxes, and changes in policies for 500+ accounts.

● Citrix - Systems administration and support of Citrix environment including troubleshooting, patching, managing and building master images, creating documentation and publishing applications for 200 servers.

● Application Support – Use JAMS to manage automated jobs to troubleshoot and problems.

Process Improvement

● Windows Roaming - Enhanced end user “roaming experience” by replacing existing windows roaming profile with integration of fslogicx policy.

● Software Deployment - Created and deployed custom scripts to be used in upgrade and deployment of software through GPO and SCCM.

● Patching Process Implemented WSUS/SCCM integration and created a monthly phased process for OS, security and features patches.

● New Hire and Termination Wrote PowerShell scripts in support rights and access management.

Projects

● Data Center and Admin Migration to Cloud – Assist with migration of data center to cloud solutions (Azure) which includes: Integrating Citrix clusters to Azure, migrating imaging process to Microsoft Endpoint Manager, migrating on premises MDM servers to Azure Intune and creating new MDM policies.

● Co-Management of Remote Laptops – Piloted Windows 10 Autopilot for remote imaging of laptops using Azure policies for deploying applications and critical files and processes.

● Windows 10/Office 365 Upgrade - Technical lead for 400+ desktop upgrades/swaps for Windows 10 and MS Office 365 complete within 6 months and on time.

● Upgrade of DR Infrastructure to Windows 10 – overhauled DR environment using RES Workspace and Invanti User Workspace Manager.

Provide technical support to executives, back office, and teams on trade floor; analyze and resolve issues. Configure and troubleshoot Cisco switches. Lead and contribute to projects, collaborating with stakeholders across functions. Develop/implement tools, workflows, and process improvements.

● Enabled rapid diagnosis of issues for 400 tablets by assisting engineering on diagnosing and facilitating resolution of future issues.

● Primary Escalation point for Layer 2 issues with DNS and DHCP including configuring ports to NAC security.

● Boosted security compliance by assisting on Switch Audit Project to trace Cisco port locations and properly configure ports, enabling passing of IT security audits.

● Advised on infrastructure for conference room IT upgrade worked with vendors; created user documentation and configured new Cisco conference room hardware.

● Migration and upgrade of knowledge base identified process improvements and documents for migration then created scripts with PowerShell to migrate.

Supported Market Data applications, infrastructure, and users. Performed hardware and software configuration, maintenance, upgrades, and troubleshooting. Administered Windows server. Managed corporate IT asset inventory. Ordered new employee hardware and software; created accounts. Installed, configured, upgraded, maintained, and performed troubleshooting of hardware, software, and mobile devices. Created help desk tickets; assisted in resolving issues.

Administration and Support

● Maintain workstation and server security patches, virus updates and efficiency tuning 400+ endpoints.

● Perform Windows 100+ server administration tasks such as monitor server performance, patching, manage network shares and printers, maintaining disk space, etc.

● Perform daily system monitoring using various tools, verifying the integrity and availability of all hardware/virtual workstation and server resources

● Troubleshooting VMware and Windows Server (Active Directory and Group Policy) and implementing solutions on an individual basis and as part of a team.

Process Improvements

● Engineered windows imaging process reducing imaging process up to 30% by automating repetitive task and updating deployment procedures.

● Migrated/upgraded infrastructure from Landesk management software to Microsoft deployment tool kit and PDQ deploy.

● Shrank unaccounted IT assets by 80%, strengthened security, and reduced inventory by revamping asset management processes. Improved tracking, secure destruction of assets, and replacement processes.

Projects.

● Upgraded IT infrastructure at disaster recovery (DR) sites and curbed expenses for unused assets. Spearheaded build, configuration, and shipping of DR devices to proper DR facilities.

● Increased printer driver software security, reduced support requests 20%, and saved on repair costs. Upgraded end-of-life printers, heading new printer configuration and deployment.

● Minimized risks/effort to maintain 600+ servers, contributing to initiate/train consultants on patch management.

● Drove data center productivity by contributing on project to clean up untraced data center cables.

● Expanded phone capabilities and security, participating in upgrading Cisco server and phone firmware.

● Bolstered IT security firm-wide by advising information security office on improvements.

Marine Security Guard (Department of State)

As assistant manager for security operations, formulated recommendations on a variety of security procedures. Trained, coached, and supervised performance of junior security staff, ensuring policy compliance. Coordinated ‘VIP' visits/security.

● Maximized security posture by training, coaching, and mentoring new marine security guards, overhauling standard operating procedures and policies, and conducting embassy-wide security drills.

● Eliminated lost equipment, improved storage utilization, and advanced detachment readiness 50% by working with headquarters to upgrade equipment and implement tracking system and documentation.

Aviation Technician

Directed and scheduled personnel. Established and implemented departmental policies, goals, and procedures.

● Expedited fleet readiness. Assessed team strengths; cut required training time via onboarding program revamp.

Saved millions of dollars by improving equipment maintenance 60% as team lead on revising workflows.