Summary
Overview
Work History
Education
Skills
References
Timeline
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Cynthia Flores

New York,NY

Summary

Dependable Crew Member with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Crew Member

Trader Joe's
New York, NY
09.2022 - Current
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers and offered immediate assistance.
  • Stocked shelves with products in accordance with store layout plans.
  • Greeted customers, answered questions, and provided assistance with locating merchandise.
  • Managed cash register operations using POS system and processed sales and returns.
  • Checked expiration dates on products to ensure freshness for customers.
  • Implemented new merchandising techniques such as end-cap displays.
  • Conducted regular inventories of stock levels to ensure adequate supply of products available.
  • Participated in weekly team meetings to discuss objectives and strategies for success.
  • Completed day-to-day duties accurately and efficiently.

Front Desk Manager

Kidville
New York, NY
04.2016 - 02.2018
  • Processed employee time sheets, payroll information and other administrative documents.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Analyzed business performance data and forecasted business results for upper management.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Managed customer relations database ensuring accuracy of member profiles and contact information.
  • Monitored competitors' activities and pricing policies related to membership programs.
  • Maintained accurate records of all membership transactions, including payment information and renewal dates.
  • Directed and coordinated products, services and sales activities.
  • Resolved customer complaints regarding sales and service.
  • Provided support in the recruitment, selection, and training of new membership sales personnel.
  • Conducted weekly meetings with staff to review performance goals and objectives.
  • Delivered marketing strategy updates to upper-level management.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Collaborated with design team to create visually appealing emails.

Education

Some College (No Degree) - Theater Arts

SUNY Empire State College
Saratoga Springs, NY

Skills

  • Customer Engagement
  • Customer Service
  • Positive Company Representation
  • Store Opening and Closing
  • Marketing
  • Operations Management
  • Staff Development
  • Team Leadership
  • MailChimp
  • Branding
  • Content Marketing
  • Customer Complaint Resolution
  • Graphic Design
  • Email Marketing

References

References available upon request.

Timeline

Crew Member

Trader Joe's
09.2022 - Current

Front Desk Manager

Kidville
04.2016 - 02.2018

Some College (No Degree) - Theater Arts

SUNY Empire State College

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Cynthia Flores