Chelsea Guzman
Westchester,NY
Summary
Forward-thinking Manager with comprehensive experience implementing new sales processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
15
15
years of professional experience
Work History
Sales Manager
Jack Daniels Audi
Upper Saddle River, New Jersey
02.2023 - Current
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Implemented process changes designed to streamline workflow within the department.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
Patient Care Manager
Wiser MD
Hybrid, NY
02.2020 - 01.2023
- High end Concierge Plastic Surgery office; Handled all marketing and interactions between practice and patient
- Respond inquiries including calls, texts, web leads to schedule in person consultations/procedures
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Schedule all surgical and in office procedures including deposits and payments
- Log patient interactions from beginning to end in Dr Chrono and Quickbooks
- Coordinated with other healthcare professionals to ensure optimal patient care.
- Collaborated with multidisciplinary teams to provide comprehensive care services.
Business Development and Loyalty Manager
Penske Automotive BMW Mamaroneck NY
Greenwich, CT
12.2008 - 12.2018
- Responsible for training material; recruiting and training of Internet Department Staff
- Create and update daily reports, submit monthly reports to General Manager in a timely manner
- Train staff to respond to internet, phone and showroom inquiries to develop relationships with the objective to complete a sale
- Responsible for creating weekly email blast along with weekly ads for both New and Pre-Owned departments
- Hold weekly meetings with Internet Department to improve, motivate and update skills
- Hold weekly meetings with General Manager to update
- Created training material and trained 'Business Development Center' employees for phone and internet sales which helped in growth of the com- pany
- Maintained a daily sales report to send weekly to my superiors regarding sales and progress for entire Sales Department
Education
B.A - Business Management
College of Westchester
White Plains, NYSkills
- Business Development / Customer retention
- Sales Techniques / Workflow Coordination
- Process Development & Improvement
- Training and Development Skill
- Customer Relationship Management (CRM)
- Fluent in Google Drive & Microsoft Excel
- Fluent in Spanish
Timeline
Sales Manager
Jack Daniels Audi
02.2023 - Current
Patient Care Manager
Wiser MD
02.2020 - 01.2023
Business Development and Loyalty Manager
Penske Automotive BMW Mamaroneck NY
12.2008 - 12.2018
B.A - Business Management
College of Westchester
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