Corrina Galeai
Morris,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated Team player with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Sets example for work ethic, punctuality and quality.
Overview
17
17
years of professional experience
Work History
Associate Clerk
EG America
Morris, IL
11.2023 - 04.2024
- Processed customer orders accurately and promptly according to established policies and procedures.
- Processed customer payments, counted money in cash drawers and balanced receipts with sales.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Stocked shelves with merchandise such as snacks, drinks and other convenience items.
- Operated cash register to process transactions accurately and efficiently.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Remained aware of surroundings and secured cash to minimize loss potential.
Insurance Lead Representative
EIS Processing
Torrance, IL
11.2014 - 11.2016
- Maintained accurate records of customer interactions and policy information.
- Conducted regular reviews of existing policies to ensure they remain up-to-date with current industry regulations.
- Collaborated with other departments within the organization to ensure smooth delivery of services to clients.
- Reviewed policy applications for accuracy before submitting them to underwriters for approval.
- Provided guidance and support when filing claims on behalf of clients.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Fulfilled requests for title documentation, letters of permission and insurance claims.
Administrative Assistant
AMG Enterprises
Torrance, CA
10.2013 - 10.2014
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Store Clerk
Orange County Superior Court
Westminster, CA
06.2007 - 06.2010
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
- Performed daily cycle counts and conducted physical inventory audits.
- Maintained accurate records of all incoming and outgoing stock items.
- Managed the ordering, receiving, storing, and distribution of goods in accordance with company policies.
- Verified accuracy of invoices against purchase orders and resolved discrepancies.
- Conducted regular physical inventories to ensure accuracy of count records.
- Prepared monthly reports summarizing inventory activity and adjustments.
- Created purchasing orders for replenishment of stock when necessary.
- Collaborated with other departments to ensure timely delivery of requested items.
- Evaluated supplier performance based on criteria such as cost, quality, availability, delivery times.
- Assisted in training new staff members on proper inventory management procedures.
- Researched alternate suppliers when necessary due to out-of-stock issues.
- Oversaw shipping, receiving operations including loading, unloading trucks and verifying contents against paperwork.
- Coordinated with attorneys, judges, clerks of court and other personnel to ensure supplies and publication needed were provided.
- Greeted visitors entering the courthouse and provided assistance as needed.
- Maintained confidentiality concerning all matters heard in open court or discussed with attorneys or clients.
- Collaborated with other departments within the courthouse to ensure efficient operation.
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
- Stocked counters with forms, film and license supplies to maintain inventory levels.
Quality Assurance Team Lead
Protection One Alarm Services Inc
Irvine, CA
12.2006 - 04.2007
- Developed and implemented Quality Assurance policies, procedures, and standards.
- Conducted regular audits to ensure compliance with quality standards.
- Monitored production processes for efficiency and accuracy.
- Reviewed product specifications for conformance to customer requirements.
- Investigated customer complaints regarding product quality.
- Analyzed data from Quality Control tests to identify areas of improvement.
- Ensured that corrective actions were taken when necessary.
- Created reports on quality assurance results and presented them to management teams.
- Provided guidance to staff on best practices in quality assurance methods.
- Collaborated with management to discuss effective plans for resolving major quality problems.
Education
Associate of Applied Science - Business Management And Supervision
Joliet Junior College
Joliet, IL05-2024
Associate of Science - General Studies
Joliet Junior College
Joliet, IL05-2024
Certification -
Joliet Junior College
Joliet, IL05-2024
Skills
- Administrative Support
- Quality Management
- Operations Support
- Relationship Building
- Workplace Safety
- Leadership
- Quality assurance expertise
- Business Management
- Attention to Detail
- Teamwork and Collaboration
- Analytical Thinking
- Client Service
Timeline
Associate Clerk
EG America
11.2023 - 04.2024
Insurance Lead Representative
EIS Processing
11.2014 - 11.2016
Administrative Assistant
AMG Enterprises
10.2013 - 10.2014
Store Clerk
Orange County Superior Court
06.2007 - 06.2010
Quality Assurance Team Lead
Protection One Alarm Services Inc
12.2006 - 04.2007
Associate of Applied Science - Business Management And Supervision
Joliet Junior College
Associate of Science - General Studies
Joliet Junior College
Certification -
Joliet Junior College
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