Christopher G. Hooper
Jacksonville,FL
Summary
Self-disciplined military enlisted personnel with demonstrated success in leading tactical operations. Skilled in crisis management, personnel supervision and mission execution with mastery of advanced weapons systems and equipment. Strong emotional intelligence and committed to successfully handling stress in high-pressure situations.
Overview
17
17
years of professional experience
Work History
Petty Officer First Class
US Navy
11.2008 - 04.2020
- Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
- Trained [Number] junior officers to develop officers into future leaders.
- Directed safe and secure operations of over $15 million worth of government property, resulting in no loss of equipment or negative incidents.
- Drafted messages and reports to inform leadership of current situations.
- Supervised logistical functions to support command requirements.
- Handled administrative requirements, maintained records and submitted operational reports.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Managed all aspects of administrative and personnel needs for divisional operations.
- Integrated intelligence activities into other military operations, plans and programs.
- Conducted and oversaw interrogations, briefings and debriefings.
- Prepared and delivered investigative reports and briefings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term mission needs.
- Evaluated report data to proactively adjust and enhance operations.
- Directed staff and managed annual capital budget.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Prepared and recommended long-range plans for development of department personnel.
Information Systems Technician
US Navy
07.2003 - 04.2020
- Installed, modified and repaired software and hardware to resolve technical issues.
- Monitored Classified and Unclassified servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Attended regular client meetings to report project progress and address questions.
- Compiled and accurately entered data for each customer encounter to record in system.
- Developed and maintained thorough knowledge of company departments and compliance programs.
- Implemented security policies and distributed updates to end users.
- Installed, configured and patched user hardware and software.
- Handled initial troubleshooting and escalation of service requests.
- Trained users on how to properly operate equipment and software programs.
Education
High School Diploma -
Warren Central High School
Vicksburg, MS05.2003
Associate of Arts - Computer Networks With CONC in CISCO Networking
Coastline Community College
Fountain Valley, CA12.2010
Bachelor of Arts - Political Sciences
Jacksonville University
Jacksonville, FL05.2027
Skills
- Customer Needs Assessments
- Routine Maintenance
- Security Strategies
- Team Development
- Product Inventories
- Training Exercises
- Government Policy Compliance
- Performance Goals
- Safety Protocols
- Work Orders
- OSHA Regulations
- Workplace Safety
- Data Protection
- Military Personnel
- Combat Preparedness
- Inventory Management
- Operational Safety
- Office Support
- Safety Requirements
- Continuous Improvement
- Customer Satisfaction
- Shift Coverage
- Detailed Analysis
- Visual Inspection
- Special Requests
Timeline
Petty Officer First Class
US Navy
11.2008 - 04.2020
Information Systems Technician
US Navy
07.2003 - 04.2020
High School Diploma -
Warren Central High School
Associate of Arts - Computer Networks With CONC in CISCO Networking
Coastline Community College
Bachelor of Arts - Political Sciences
Jacksonville University
Similar Profiles
Steven ShawSteven Shaw
Information Systems Technician Instructor at US NavyInformation Systems Technician Instructor at US Navy
Irving UbriIrving Ubri
Fire Controlman Instructor at US NavyFire Controlman Instructor at US Navy
Brandon DonaldsonBrandon Donaldson
Information Systems Security Manager at US NavyInformation Systems Security Manager at US Navy
Jessica BridgesJessica Bridges
Pharmacy Technician at US NavyPharmacy Technician at US Navy
DESADA DEDADESADA DEDA
Nurse Extern at McLaren HospitalNurse Extern at McLaren Hospital