Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

CHARU MUNDRA

Summary

Dynamic professional with experience in analytics strategy, digital transformation, and project managment. Proven ability to develop comprehensive frameworks, lead projects, and deliver actionable insights that drive data-driven decision-making and cost savings across cross-functional teams..

Overview

10
10
years of professional experience
1
1
Certification

Work History

Analytics Program Manager

Lenovo
01.2018 - Current
  • Strategic liaison between Global Analytics and Americas eCommerce, leading the design and deployment of Tableau/Power BI dashboards to translate business needs into scalable analytics and enable real-time decision-making across key functions
  • Architect end-to-end BI solutions by integrating data from Adobe, SQL, and internal systems to monitor KPIs, uncover trends, and drive performance and sale improvements
  • Spearhead automation of manual reporting processes, reducing report generation time by 70% and improving data accuracy and accessibility
  • Developed a comprehensive analytics framework to support initiatives like Mobile Transformation and ecomm platform migration, resulting in improved customer engagement and operational efficiency
  • Direct analytics strategy for digital transformation projects (Payments COE, Trusted Transactions), including stakeholder alignment, scoping, risk mitigation, and delivery of data-driven insights to executive leadership
  • Lead the development and implementation of a fraud detection system that identifies emerging fraud patterns, saving the company over $1M
  • Orchestrated the migration of 32 sales and finance reports across NA, achieving 60% automation, 80K quarterly cost savings through strategic prioritization and process optimization
  • Actively participate in strategic planning sessions with WW leadership, providing thought leadership and analytics expertise to shape global reporting standards and identify opportunities for cost savings
  • Manage cross-functional teams, providing mentorship, setting performance goals, and ensuring timely delivery of analytics projects aligned with business priorities

Product Business Analyst

Lowe’s Home Improvement
08.2016 - 12.2017
  • Designed and implemented reporting infrastructure for the Chat and Messaging program, integrating data from multiple sources to establish KPIs and uncover operational inefficiencies
  • Led the product strategy and execution for an in-house Text Analytics tool, collaborating with Data Scientists and Engineering to deliver a scalable solution that improved customer sentiment analysis
  • Built advanced text mining workflows in Alteryx to extract insights from chat and survey data, enabling the UX and product teams to address customer pain points and boost conversion rates
  • Conducted A/B testing to validate enhancements and optimize user experience
  • Led workforce management analytics, including chat volume forecasting and scheduling optimization, supporting strategic decisions for program expansion
  • Partnered with cross-functional teams to document business requirements ensuring alignment between internal stakeholders and IT teams

Market Research Analyst Intern

Omnitracs
02.2016 - 05.2016
  • Facilitated stakeholder interviews and requirement gathering to support lead generation efforts for the sales department using Salesforce CRM
  • Developed Tableau dashboards to monitor business performance, enabling data-driven decision-making across sales and marketing teams
  • Conducted data validation and cleansing processes that reduced customer acquisition lead time by 3.7%, improving sales efficiency
  • Designed and analyzed competitive surveys using Excel, providing actionable insights that helped prioritize high-value prospects and refine market positioning

Reporting Analyst Intern

Southwest Airlines
09.2015 - 12.2015
  • Engineered ETL workflows using SQL to automate ad-hoc reporting on customer interactions, improving data accessibility and reporting speed
  • Performed trend analysis on over 30,000 customer complaints and queries, identifying recurring issues and presenting insights to senior management for service improvement
  • Automated daily and weekly reporting processes using Crystal Reports, Tableau, and Excel, increasing reporting efficiency by 35%
  • Collaborated with customer service teams to gather requirements and develop solutions that reduced complaint resolution time by 20%, enhancing customer satisfaction

Education

M.S. - InformationTechnology Management

The University of Texas At Dallas
05.2016

B.E. - Electronics and Telecommunications

Institute of Engineering and Technology, DAVV
05.2014

Skills

Analytics : Adobe Analytics, Tableau, SQL, Advance MS Excel, Power BI, Alteryx, Beginner Python

Database:  MySQL, Microsoft SQL Server, AWS Redshift 

PM Tools: JIRA, Confluence, Trello, Notion 

Core Skills: Project & Program Management, Analytics Framework Development, Strategy, Cross Functional Collaboration, Stakeholder Management, Problem Solving

Certification

PMP- PMI (2023)

Power BI

AI For Data Analytics & BI (In progress)

Accomplishments

  • Impact Award, COO Org- Lenovo, 06/01/23
  • Individual Contributor Award, Lenovo, 03/01/21
  • Star Performer Award, Lenovo, 12/01/18
  • ENACTUS, UT Dallas, Executive Board Member (Events)

Timeline

Analytics Program Manager

Lenovo
01.2018 - Current

Product Business Analyst

Lowe’s Home Improvement
08.2016 - 12.2017

Market Research Analyst Intern

Omnitracs
02.2016 - 05.2016

Reporting Analyst Intern

Southwest Airlines
09.2015 - 12.2015

M.S. - InformationTechnology Management

The University of Texas At Dallas

B.E. - Electronics and Telecommunications

Institute of Engineering and Technology, DAVV

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CHARU MUNDRA