Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Hogan-Brown

St Louis,MO

Summary

Hardworking and focused professional offering excellent communication, planning, problem-solving, and prioritization skills demonstrated through 18+ years of performance. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Resourceful and experienced worker offering proficiency in customer service, travel coordination, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Uber Partner

Uber
11.2023 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Maintained a 5-star driver rating through excellent communication and navigational skills.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Built rapport with passengers through friendly conversation and attentive listening.

Medical Technologist-Blood Bank

Aya Healthcare Services – UNC Medical
03.2023 - 09.2023
  • Performs laboratory tests to verify, record, and report lab results on all performed manual and automated tests used in the diagnosis, treatment, and prevention of disease
  • Performs peer reviews of testing performed by the previous shift to ensure the accuracy of testing
  • Organizes and facilitates massive transfusion protocols for trauma and critical patients in an American College of Surgeon’s Committee on Trauma, Certified Level 1 Trauma Center, which transfuses over 80 units of blood per day
  • Evaluate quality control within the laboratory using standard laboratory tests and measurement controls, and maintain compliance with FDA, CLIA, OSHA, safety and risk-management guidelines
  • Exemplifies meticulous attention to detail ensuring test results are valid before recording/reporting results using Epic & SafeTrace programs
  • Maintains lab equipment, troubleshoots/resolves problems as well utilizes Ortho Vision for automated testing
  • Effectively communicates test results with physicians, pathologists, and nursing staff as a member of interdisciplinary team focused on providing exemplary quality of care.

Medical Technologist- Cellular Therapy

Barnes-Jewish Hospital
10.2017 - 03.2023
  • Monitor and order supplies and inventory to support the needs of the cellular therapy lab
  • Documents patient information, donor eligibility, chart preparation, and review in an accurate and timely manner
  • Write and distribute emails, correspondence memos, letters, faxes, and forms
  • Provide professional customer service while coordinating physician/nurse communication as needed to ensure accurate processing of directives
  • Proficiency in MS (MS Excel, MS Word, and MS PowerPoint, in particular)
  • Maintain confidentiality of sensitive information (approximately 15-20 patients per week) by adhering to strict privacy policies and implementing secure filing systems.
  • Performs validation of procedures regarding establishment, optimization, and change of lab operating procedures for tasks, equipment, and reagents
  • Reviews collection, processing, and general Standard Operating Procedures including authorship assignments, reviews, and acknowledgments in the database.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Medical Technologist –Blood Bank

Barnes-Jewish Hospital
06.2005 - 09.2017
  • Performs laboratory procedures in order to verify, record, and report lab results on all performed tests used in the diagnosis, treatment, and prevention of disease
  • Ensures compliance with government requirements, hospital policies, and laboratory procedures in a blood bank transfusion facility
  • Organizes and facilitates massive transfusion protocols for trauma and critical patients in an American College of Surgeon’s Committee on Trauma, Certified Level 1 Trauma Center, which transfuses over 80 units of blood per day
  • Evaluates quality control within laboratory using standard laboratory tests and measurement controls, and maintains compliance with FDA, CLIA, OSHA, safety and risk-management guidelines
  • Exemplifies meticulous attention to detail ensuring test-results are valid before recording/reporting results using Cerner & HCLL programs
  • Maintains lab equipment and troubleshoots/resolves instrument problems
  • Effectively communicates test results with physicians, pathologists, and nursing staff as a member of interdisciplinary team focused on providing exemplary quality of care.

Education

Master of Healthcare Administration -

Walden University
Minneapolis, MN
01.2013

Bachelor of Science in Clinical Laboratory Science -

Central Missouri State University
Warrensburg, MO
05.2005

Clinical Training -

St. Luke’s Hospital Medical Center
Kansas City, MO
08.2004

Skills

  • Specimen Analysis
  • Quality Control
  • Clerical Support
  • Workflow Optimization
  • Presentation Design
  • Punctuality
  • Situational awareness
  • Flexibility
  • Problem-solving
  • Multitasking
  • Attention to detail
  • Inventory Control

References

  • Tanya Williams, Barnes-Jewish Hospital, Medical Technologist, 618-792-0841, tanya.williams@bjc.org, 10 years
  • Diane Sempek, Barnes Jewish Hospital, Cellular Therapy Supervisor, 314-454-7808, sempdk@bjc.org, 17 years
  • Eddie Salmond, Mercy Hospital, Blood Bank Supevisor, 618-251-5096, eddie.salmond@mercy.net, 17 years

Timeline

Uber Partner

Uber
11.2023 - Current

Medical Technologist-Blood Bank

Aya Healthcare Services – UNC Medical
03.2023 - 09.2023

Medical Technologist- Cellular Therapy

Barnes-Jewish Hospital
10.2017 - 03.2023

Medical Technologist –Blood Bank

Barnes-Jewish Hospital
06.2005 - 09.2017

Master of Healthcare Administration -

Walden University

Bachelor of Science in Clinical Laboratory Science -

Central Missouri State University

Clinical Training -

St. Luke’s Hospital Medical Center

Similar Profiles

CREATE PROFILE
Courtney Hogan-Brown