Open To Work
Courtney Hogan
Medical Technologist
St Louis,MO
Summary
Hardworking and focused professional offering excellent communication, planning, problem-solving, and prioritization skills demonstrated through 18+ years of performance. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Resourceful and experienced worker offering proficiency in customer service, travel coordination, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Server/Kitchen Assistant
Butler's Pantry
05.2024 - Current
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serves food and beverages promptly with focused attention to customer needs.
- Collaborates with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintains a clean and orderly dining area for an enjoyable guest experience.
Lyft Partner
Lyft
11.2023 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a 5-star driver rating through excellent communication and navigational skills.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Built rapport with passengers through friendly conversation and attentive listening.
Lab Technologist
ImpactLife Blood Center
04.2024 - 08.2025
- Recorded and analyzed data to produce reports of results.
- Monitored and documented safety standards to verify compliance.
- Ensured compliance with regulatory requirements through diligent documentation and record-keeping practices.
- Maintained strict confidentiality of patient information and test results in accordance with regulatory guidelines, ethical standards, and organizational policies.
- Consistently maintained a high level of accuracy in test results, ensuring confidence in the laboratory''s findings among healthcare providers.
Medical Technologist-Blood Bank
Aya Healthcare Services – UNC Medical
03.2023 - 09.2023
- Performs laboratory tests to verify, record, and report lab results on all performed manual and automated tests used in the diagnosis, treatment, and prevention of disease
- Performs peer reviews of testing performed by the previous shift to ensure the accuracy of testing
- Organizes and facilitates massive transfusion protocols for trauma and critical patients in an American College of Surgeon’s Committee on Trauma, Certified Level 1 Trauma Center, which transfuses over 80 units of blood per day
- Evaluate quality control within the laboratory using standard laboratory tests and measurement controls, and maintain compliance with FDA, CLIA, OSHA, safety and risk-management guidelines
- Exemplifies meticulous attention to detail ensuring test results are valid before recording/reporting results using Epic & SafeTrace programs
- Maintains lab equipment, troubleshoots/resolves problems as well utilizes Ortho Vision for automated testing
- Effectively communicates test results with physicians, pathologists, and nursing staff as a member of interdisciplinary team focused on providing exemplary quality of care.
Medical Technologist- Cellular Therapy
Barnes-Jewish Hospital
10.2017 - 03.2023
- Monitor and order supplies and inventory to support the needs of the cellular therapy lab
- Documents patient information, donor eligibility, chart preparation, and review in an accurate and timely manner
- Write and distribute emails, correspondence memos, letters, faxes, and forms
- Provide professional customer service while coordinating physician/nurse communication as needed to ensure accurate processing of directives
- Proficiency in MS (MS Excel, MS Word, and MS PowerPoint, in particular)
- Maintain confidentiality of sensitive information (approximately 15-20 patients per week) by adhering to strict privacy policies and implementing secure filing systems.
- Performs validation of procedures regarding establishment, optimization, and change of lab operating procedures for tasks, equipment, and reagents
- Reviews collection, processing, and general Standard Operating Procedures including authorship assignments, reviews, and acknowledgments in the database.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Medical Technologist –Blood Bank
Barnes-Jewish Hospital
06.2005 - 09.2017
- Performs laboratory procedures in order to verify, record, and report lab results on all performed tests used in the diagnosis, treatment, and prevention of disease
- Ensures compliance with government requirements, hospital policies, and laboratory procedures in a blood bank transfusion facility
- Organizes and facilitates massive transfusion protocols for trauma and critical patients in an American College of Surgeon’s Committee on Trauma, Certified Level 1 Trauma Center, which transfuses over 80 units of blood per day
- Evaluates quality control within laboratory using standard laboratory tests and measurement controls, and maintains compliance with FDA, CLIA, OSHA, safety and risk-management guidelines
- Exemplifies meticulous attention to detail ensuring test-results are valid before recording/reporting results using Cerner & HCLL programs
- Maintains lab equipment and troubleshoots/resolves instrument problems
- Effectively communicates test results with physicians, pathologists, and nursing staff as a member of interdisciplinary team focused on providing exemplary quality of care.
Education
Master of Healthcare Administration -
Walden University
Minneapolis, MN01.2013
Bachelor of Science in Clinical Laboratory Science -
Central Missouri State University
Warrensburg, MO05.2005
Clinical Training -
St. Luke’s Hospital Medical Center
Kansas City, MO08.2004
Skills
- Specimen Analysis
- Quality Control
- Clerical Support
- Workflow Optimization
- Presentation Design
- Situational awareness
- Flexibility
- Problem-solving
- Multitasking
- Attention to detail
- Inventory Control
References
- Tanya Williams, Barnes-Jewish Hospital, Medical Technologist, 618-792-0841, tanya.williams@bjc.org, 10 years
- Diane Sempek, Barnes Jewish Hospital, Cellular Therapy Supervisor, 314-454-7808, sempdk@bjc.org, 17 years
- Eddie Salmond, Mercy Hospital, Blood Bank Supevisor, 618-251-5096, eddie.salmond@mercy.net, 17 years
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridOn-SiteTimeline
Server/Kitchen Assistant
Butler's Pantry
05.2024 - Current
Lab Technologist
ImpactLife Blood Center
04.2024 - 08.2025
Lyft Partner
Lyft
11.2023 - Current
Medical Technologist-Blood Bank
Aya Healthcare Services – UNC Medical
03.2023 - 09.2023
Medical Technologist- Cellular Therapy
Barnes-Jewish Hospital
10.2017 - 03.2023
Medical Technologist –Blood Bank
Barnes-Jewish Hospital
06.2005 - 09.2017
Master of Healthcare Administration -
Walden University
Bachelor of Science in Clinical Laboratory Science -
Central Missouri State University
Clinical Training -
St. Luke’s Hospital Medical Center