Summary

Overview

Work History

Education

Skills

Timeline

CHÉ ZACHARY

Minneapolis,MN

Summary

Proven customer focused professional with a focus on maximizing customer utilization. Excited to bring over 20 years of experience to an organization and continue growing and building skills. A passion leading as an effective communicator and working cross-functionally with several teams. Most importantly, let's have fun while working hard.

Overview

years of professional experience

Work History

Strategic Education Account Manager

Best Buy Business

Richfield, ID

11.2019 - Current

Analyzing data and technology trends daily to understand customer needs and forecast monthly and yearly sales projections
Surpassing $2.5 million-dollar yearly quota by nearly $1,000,000
Develop strategic relationships with over 2000 customers and influencing C-suite level clients and exceed crucial business goals
Communicate effectively with internal and external stakeholders while regularly managing 10-30 projects
Effective problem solver dealing with hundreds of escalations while proactively solving issues before issues escalate further
Utilizing expansive understanding of diversity and cultural needs of hundreds of organizations, including communicating to diverse group of stakeholders.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Conducted regular account reviews to identify areas for improvement and ensure continued success
Identified new business opportunities through cold calling, networking, marketing and prospective database leads
Established clear communication channels between clients and internal teams, ensuring seamless project execution
Evaluated client needs and developed tailored solutions to increase positive customer ratings
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
Developed and implemented strategies to increase client retention
Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution
Performed effectively in self-directed work environment, managing day-to-day operations and decisions
Increased client satisfaction by building strong relationships and addressing their needs promptly
Improved overall team productivity by implementing best practices in organization and time management
Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities
Identified key entry points to enhance market penetration and maximize returns
Developed, maintained and utilized diverse client base
Achieved or exceeded company-defined sales quotas
Developed customized account plans for clients to help them achieve their business goals
Built diverse and consistent sales portfolio
Developed and maintained strong working relationships with professionals within assigned territory
Monitored and analyzed customer feedback to identify opportunities for improvement
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
Recorded accurate and efficient records in customer database
Drove store revenue by offering customers accessories and related purchases to complete selections
Built relationships with customers and community to promote long term business growth
Set and achieved company defined sales goals
Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes
Selected correct products based on customer needs, product specifications and applicable regulations
Developed strong organizational and communication skills through coursework and volunteer activities
Developed strong communication and organizational skills through working on group projects
Demonstrated respect, friendliness and willingness to help wherever needed
Organized and detail-oriented with strong work ethics
Resolved problems, improved operations and provided exceptional service
Demonstrated leadership skills in managing projects from concept to completion
Identified issues, analyzed information and provided solutions to problems
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Applied effective time management techniques to meet tight deadlines
Contributed to event marketing, sales and brand promotion
Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution
Educated clients on new products or services to increase customer engagement with brand
Attended monthly sales meetings and quarterly sales trainings
Liaised with marketing and sales teams to develop targeted campaigns
Trained new employees on customer service, money handling and organizing strategies
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Presented professional image consistent with company's brand values
Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts
Negotiated prices, terms of sales and service agreements
Generated advertising brochure for vendor use
Assisted in developing of training materials for new hires, ensuring smooth onboarding process
Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients
Consulted with businesses to supply accurate product and service information
Stayed current on company offerings and industry trends
Negotiated contract terms with clients, securing favorable agreements for both parties
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
Informed customers of promotions to increase sales productivity and volume
Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price
Contributed to team objectives in fast-paced environment
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
Facilitated client satisfaction and renewed customer relations to drive growth
Actively participated in networking events within industry, expanding professional connections and generating leads
Met existing customers to review current services and expand sales opportunities
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses
Met with customers to discuss and ascertain needs, tailor solutions and close deals
Set clear sales goals to identify activities and behaviors to advance sales process and close deals
Recommended brand products to customers to encourage repeat purchases and foster customer loyalty
Collaborated with sales team to identify potential upsell opportunities and expand client base
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
Coordinated with internal teams to facilitate prompt delivery of client projects
Kept detailed records of daily activities through online customer database
Maintained current knowledge of evolving changes in marketplace
Maintained high client retention rate by providing exceptional customer service and anticipating client needs
Monitored service after sale and implemented quick and effective problem resolutions
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives
Streamlined internal processes for better efficiency in account management tasks
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
Acted as team leader in group projects, delegating tasks and providing feedback
Gained extensive knowledge in data entry, analysis and reporting
Strengthened communication skills through regular interactions with others
Proven ability to learn quickly and adapt to new situations
Delivered services to customer locations within specific timeframes
Organized and detail-oriented with strong work ethics
Adaptable and proficient in learning new concepts quickly and efficiently
Exercised leadership capabilities by successfully motivating and inspiring others
Cultivated interpersonal skills by building positive relationships with others
Gained strong leadership skills by managing projects from start to finish
Proved successful working within tight deadlines and fast-paced environment
Paid attention to detail while completing assignments
Contributed to event marketing, sales and brand promotion.
Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Developed and implemented strategies to increase client retention.
Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Educated clients on new products or services to increase customer engagement with brand.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Improved overall team productivity by implementing best practices in organization and time management.
Attended monthly sales meetings and quarterly sales trainings.
Liaised with marketing and sales teams to develop targeted campaigns.
Trained new employees on customer service, money handling and organizing strategies.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Presented professional image consistent with company's brand values.
Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
Negotiated prices, terms of sales and service agreements.
Generated advertising brochure for vendor use.
Identified key entry points to enhance market penetration and maximize returns.
Assisted in developing of training materials for new hires, ensuring smooth onboarding process.
Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Consulted with businesses to supply accurate product and service information.
Stayed current on company offerings and industry trends.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Developed, maintained and utilized diverse client base.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Achieved or exceeded company-defined sales quotas.
Developed customized account plans for clients to help them achieve their business goals.
Informed customers of promotions to increase sales productivity and volume.
Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Built diverse and consistent sales portfolio.
Contributed to team objectives in fast-paced environment.
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Developed and maintained strong working relationships with professionals within assigned territory.
Facilitated client satisfaction and renewed customer relations to drive growth.
Actively participated in networking events within industry, expanding professional connections and generating leads.
Met existing customers to review current services and expand sales opportunities.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Monitored and analyzed customer feedback to identify opportunities for improvement.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Coordinated with internal teams to facilitate prompt delivery of client projects.
Kept detailed records of daily activities through online customer database.
Recorded accurate and efficient records in customer database.
Maintained current knowledge of evolving changes in marketplace.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Built relationships with customers and community to promote long term business growth.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Monitored service after sale and implemented quick and effective problem resolutions.
Set and achieved company defined sales goals.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Selected correct products based on customer needs, product specifications and applicable regulations.
Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Streamlined internal processes for better efficiency in account management tasks.
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Gained extensive knowledge in data entry, analysis and reporting.
Developed strong organizational and communication skills through coursework and volunteer activities.
Acted as team leader in group projects, delegating tasks and providing feedback.
Strengthened communication skills through regular interactions with others.
Proven ability to learn quickly and adapt to new situations.
Developed strong communication and organizational skills through working on group projects.
Delivered services to customer locations within specific timeframes.
Demonstrated respect, friendliness and willingness to help wherever needed.
Organized and detail-oriented with strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Exercised leadership capabilities by successfully motivating and inspiring others.
Resolved problems, improved operations and provided exceptional service.
Cultivated interpersonal skills by building positive relationships with others.
Demonstrated leadership skills in managing projects from concept to completion.
Gained strong leadership skills by managing projects from start to finish.
Proved successful working within tight deadlines and fast-paced environment.
Paid attention to detail while completing assignments.
Identified issues, analyzed information and provided solutions to problems.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Applied effective time management techniques to meet tight deadlines.

Owner – Customer Service Manager

Sentian Solutions, LLC

Minneapolis, MN

04.2017 - 11.2019

Created solution-based technology company to provide Customer Relationship Management (CRM) tool for attorneys to establish trackable customer database, record and create time entries, and manage accounts payable
Managed all business aspects including hundreds of onboarding, trainings, accounts receivable/payables, and designing media content
Https://youtu.be/DX3NwMKP2xk?si=sVGl_aag99C4INYW
Utilized customer feedback to enhance and further invest in end user experience generating minimum of 9 out of 10 in satisfaction
Find and grow new customers daily and work with goals of 150 new customers per month.

Integration Specialist

RevTrak

Bloomington, MN

12.2010 - 11.2016

Ensured seamless communication between software applications through thorough API testing and debugging
Tested and deployed scalable and highly available software products
Contributed improvement ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements
Improved system efficiency by designing and implementing integration solutions for various platforms
Enhanced business operations by integrating disparate systems, such as CRM, ERP, and HRM applications
Documented software development methodologies in technical manuals to be used by IT personnel in future projects
Tested functional compliance of company products
Reduced manual workload with automation of data transfer between systems using ETL tools
Analyzed work to generate logic for new systems, procedures and tests
Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use
Evaluated emerging technologies for potential use in future integration projects to stay ahead of industry trends
Conducted regular reviews of existing integrations to identify areas for optimization or enhancement
Provided training sessions for team members on best practices in systems integration techniques and tools
Developed conversion and system implementation plans
Contributed to overall success of organization by sharing knowledge and expertise with colleagues through presentations, workshops, or mentoring sessions
Translated technical concepts and information into terms parties could easily comprehend
Tuned systems to boost performance
Optimized system performance by monitoring, analyzing, and tuning integration components as needed
Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets
Coordinated with vendors during implementation phases to ensure successful completion of third-party integrations
Estimated work hours and tracked progress using Scrum methodology
Maintained up-to-date documentation on all integration projects, allowing for easy reference and future enhancements
Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively
Increased user satisfaction by identifying opportunities for process improvement within integrated systems
Optimized dust, temperature and humidity controls for installed systems
Collaborated with cross-functional teams to define integration requirements and develop suitable solutions
Inspected equipment, assessed functionality, and optimized controls
Conducted data modeling, performance and integration testing
Streamlined data exchange processes by developing custom APIs and web services
Ensured data accuracy by implementing comprehensive data validation rules during integration process
Corrected, modified and upgraded software to improve performance
Created proofs of concept for innovative new solutions
Authored code fixes and enhancements for inclusion in future code releases and patches
Investigated new and emerging software applications to select and implement administrative information systems
Designed and implemented scalable applications for data extraction and analysis
Minimized downtime during system upgrades by carefully planning and executing migration strategies
Designed and developed analytical data structures
Coordinated deployments of new software, feature updates and fixes
Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements
Reduced manual workload with automation of data transfer between systems using ETL tools
Contributed to overall success of organization by sharing knowledge and expertise with colleagues through presentations, workshops, or mentoring sessions
Ensured data accuracy by implementing comprehensive data validation rules during integration process
Developed next generation integration platform for internal applications
Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints
Designed and developed forward-thinking systems that meet user needs and improve productivity
Developed custom connectors to facilitate seamless data flow between enterprise applications
Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems
Built databases and table structures for web applications
Assisted in selection of appropriate middleware solutions based on project requirements and budget considerations
Acted as team leader in group projects, delegating tasks and providing feedback
Provided professional services and support in dynamic work environment
Resolved problems, improved operations and provided exceptional service
Passionate about learning and committed to continual improvement
Strengthened communication skills through regular interactions with others
Worked flexible hours across night, weekend, and holiday shifts
Exercised leadership capabilities by successfully motivating and inspiring others
Proven ability to learn quickly and adapt to new situations
Identified issues, analyzed information and provided solutions to problems
Self-motivated, with strong sense of personal responsibility
Developed and maintained courteous and effective working relationships
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Demonstrated creativity and resourcefulness through development of innovative solutions
Excellent communication skills, both verbal and written
Gained strong leadership skills by managing projects from start to finish
Demonstrated strong organizational and time management skills while managing multiple projects
Proven ability to develop and implement creative solutions to complex problems
Organized and detail-oriented with strong work ethic
Used critical thinking to break down problems, evaluate solutions and make decisions
Adaptable and proficient in learning new concepts quickly and efficiently
Contributed to the overall success of the organization by sharing knowledge and expertise with colleagues through presentations, workshops, or mentoring sessions
Reduced manual workload with the automation of data transfer between systems using ETL tools
Assisted in the selection of appropriate middleware solutions based on project requirements and budget considerations
Ensured data accuracy by implementing comprehensive data validation rules during the integration process
Demonstrated a high level of initiative and creativity while tackling difficult tasks
Worked effectively in fast-paced environments
Worked well in a team setting, providing support and guidance
Gained extensive knowledge in data entry, analysis and reporting
Cultivated interpersonal skills by building positive relationships with others
Acted as a team leader in group projects, delegating tasks and providing feedback
Demonstrated respect, friendliness and willingness to help wherever needed
Proved successful working within tight deadlines and a fast-paced environment
Delivered services to customer locations within specific timeframes
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Demonstrated leadership skills in managing projects from concept to completion
Managed time efficiently in order to complete all tasks within deadlines
Skilled at working independently and collaboratively in a team environment
Paid attention to detail while completing assignments
Provided professional services and support in a dynamic work environment
Excellent communication skills, both verbal and written.
Demonstrated strong organizational and time management skills while managing multiple projects.
Provided professional services and support in a dynamic work environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Paid attention to detail while completing assignments.
Proven ability to develop and implement creative solutions to complex problems.
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Identified issues, analyzed information and provided solutions to problems.
Demonstrated leadership skills in managing projects from concept to completion.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Delivered services to customer locations within specific timeframes.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Cultivated interpersonal skills by building positive relationships with others.
Gained extensive knowledge in data entry, analysis and reporting.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
Conducted regular reviews of existing integrations to identify areas for optimization or enhancement.
Inspected equipment, assessed functionality, and optimized controls.
Maintained up-to-date documentation on all integration projects, allowing for easy reference and future enhancements.
Designed and implemented scalable applications for data extraction and analysis.
Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively.
Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints.

Education

Associate degree -

Normandale Community College

Bloomington, MN

Skills

Communicationundefined

Timeline

Strategic Education Account Manager

Best Buy Business

11.2019 - Current

Owner – Customer Service Manager

Sentian Solutions, LLC

04.2017 - 11.2019

Integration Specialist

RevTrak

12.2010 - 11.2016

Associate degree -

Normandale Community College

CHÉ ZACHARY

Summary

Overview

Work History

Strategic Education Account Manager

Owner – Customer Service Manager

Integration Specialist

Education

Associate degree -

Skills

Timeline

Strategic Education Account Manager

Owner – Customer Service Manager

Integration Specialist

Associate degree -

Similar Profiles

LAUREN DALEYLAUREN DALEY

SHAKEEB MSHAKEEB M

Jordan TaylorJordan Taylor