Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cha-Maica Smith

Jacksonville,FL

Summary

Experienced worker of different work industries, that has optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Purchasing Agent

Condition Air
07.2023 - Current
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Performed monthly reconciliation of open purchasing orders.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Accepted and processed supply requests from staff, and placed orders per procedures.

Assistant Office Administrator

Caloosa Glass & Mirrors
05.2019 - 07.2023
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Scheduled technicians on multiple routes for jobs for clients.

Customer Service Representative

Benecard PBF
06.2017 - 12.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Informed customers of HIPPA.
  • Spoke with Doctors and pharmacies that deal with approving PA’s

Material Handler

Federal Express
01.2015 - 06.2017
  • Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Packed items into appropriate containers for shipment.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Drive dollie’s, commanders, belt loaders.
  • Worked on the aircraft with either on loading or offloading the plane.

Education

Tallahassee Community College
Tallahassee, FL

Samuel W. Wolfson High School
Jacksonville, FL
06.2016

Skills

  • Effective Written and Verbal Communication
  • Employee Performance Evaluations
  • Medical Office Support
  • Client Correspondence
  • Customer Care
  • Office Management
  • Email Writing
  • Maintaining Office Records
  • Copying and Scanning
  • Filing
  • Inbound Phone Call Handling

Timeline

Purchasing Agent

Condition Air
07.2023 - Current

Assistant Office Administrator

Caloosa Glass & Mirrors
05.2019 - 07.2023

Customer Service Representative

Benecard PBF
06.2017 - 12.2020

Material Handler

Federal Express
01.2015 - 06.2017

Tallahassee Community College

Samuel W. Wolfson High School

Similar Profiles

CREATE PROFILE
Cha-Maica Smith