Cha Vang
Neogen
Eagan,MN
1
Certification
2027
years of professional experience
Results-driven professional with extensive experience in quality control and technical support. Skilled in time management, organization, and customer service, ensuring timely project completion and high-quality outcomes. Committed to fostering team collaboration and operational excellence.
Work History
Quality Control Technician
1 Year 1 Month- Performs routine testing on testing equipment to ensure they meet quality standards
- Performs calibration and upgrades of instrumentation
- Performs Decontamination process
- Ensures quality product is returned to customers after repairs
- Compiles detailed quality paperwork
- Ensures that Neogen CRM and ERP system entries for Instrumentation department repairs are properly updated and cases are closed in timely manner
- Adheres to GLP/ISO guidelines in daily activities
- Assist with Inventory Counts and monitor stock levels, notifying the supervisor of shortages or concerns.
- Perform Receiving and Shipping unit checks as part of the validation workflow
- Small Parcel: UPS, FedEx, DHL shipments
- Conducted routine inspections of products to ensure compliance with quality standards.
Service Technician
- Diagnosed, repair, troubleshoot, installations, preventative maintenance and sales support
- Familiar with Zebra and Honeywell products
- Provided technical support for customers, resolving inquiries promptly.
- Trained new technicians on proper repair techniques and safety protocols.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Computer Software Engineer
- Implemented automated testing procedures to improve software reliability and reduce bugs.
- Tested software applications using Python, Java, and C++ to enhance functionality.
- Collaborated with cross-functional teams to gather requirements and design user-friendly interfaces.
- Reduced system downtime with proactive maintenance, monitoring, and troubleshooting of software issues.
- Corrected, modified and upgraded software to improve performance.
- Strengthened team productivity through clear communication of project objectives, timelines, and milestones during all phases of development.
Education
Bachelor of Science - Computer Science
Skills
Quality Documentation
Quality Assurance
Time Management
Technical Support
Customer service excellence
Excellent Communication
Certification
First Aid/CPR AED Certified
Timeline
Quality Control Technician
Neogen
08.2025 - CurrentRead More
Service Technician
Peak Technologies
2019 - 2025Read More
Computer Software Engineer
Night Owl Discovery Inc
2010 - 2017Read More
Univerisity of Minnesota
Bachelor of Science from Computer Science
Read More