Chabeli Batista

• Manage front-desk operations, including patient check-ins, appointment scheduling, and insurance verification.

• Perform diagnostic testing such as OCT, visual fields, auto-refractions, and pre-screening exams.

• Assist with optical dispensing: frame styling, lens selection, measurements, adjustments, and eyeglass repairs.

• Handle sales transactions and bill insurance for glasses, ensuring accurate use of allowances and benefits.

• Provide Spanish translation for the doctor during patient consultations when needed.

• Process referrals, prepare patient paperwork, and coordinate orders, including opening and organizing incoming lab shipments.

• Maintain cleanliness and organization throughout the clinic to support efficient workflow.

• Served as a general receptionist, verifying patient insurance eligibility and vision plan benefits.

• Handled high-volume phone calls, scheduled appointments, placed reminder calls, and followed up with patients.

• Performed patient testing using diagnostic equipment, including Visual Fields, OCT, auto-refraction, and retinal imaging.

• Repaired and adjusted eyeglasses, replaced parts, and assisted patients with frame selections.

• Completed prior authorizations for medications and coordinated with insurance vendors as needed.

• Supported multiple areas of the clinic as a floater, ensuring smooth front-desk and clinical workflow.

• Supervised and trained a team of technicians to ensure efficient clinic workflow and high-quality patient care.

• Assisted the ophthalmologist and optometrist during patient consultations, including Spanish translation for exams and treatment discussions.

• Performed diagnostic testing such as Visual Fields , OCT NFL, fundus imaging, cataract measurements, and pre-screening procedures.

• Conducted pre-operative and post-operative patient education for surgical cases, including cataract and specialty treatments.

• Managed front-desk operations: checked insurance eligibility, collected demographics, scheduled appointments, and handled multi-line phone support.

• Coordinated annual recall calls and patient outreach to maintain continuity of care.

• Supported multiple providers simultaneously in a fast-paced, high-volume clinical environment.