Chabelys Carpio
Miami Lakes ,FL
Summary
Detail-oriented patient billing representative with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player. Competent and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Billing Representative
Quality Women’s Care Obgyn
06.2020 - Current
- Enhanced patient financial satisfaction by providing clear explanations of billing policies and procedures.
- Facilitated prompt resolution of account disputes by effectively communicating with both internal departments and external entities.
- Updated accounts with latest patient, payment and insurance information.
- Provided empathetic support to patients facing financial difficulties, offering guidance on coverage alternative options.
- Liaised between patients and insurance companies to address coverage concerns and clarify complex policy details.
Patient Care Coordinator
Akumin Imaging
04.2018 - 05.2020
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with multiple patient to schedule tests and procedures.
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Organized patient records and database to facilitate information storage and retrieval.
- Coordinated transportation to get patients to and from medical appointments.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Administrative Assistant
Lakes Radiology
09.2015 - 04.2018
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed email correspondence and handled incoming and outgoing mail and faxes.
- Identified issues, analyzed information and provided solutions to problems.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Skills
- Bilingual
- Medical Data Collection
- Patient Flow Management
- Explaining Policy and Procedures
- Financial Recordkeeping
- Invoice Verification
- Delinquent Account Monitoring
- Insurance verifying
- Registration and Scheduling
- Professional telephone demeanor
- Patient Assessment
- Critical Thinking Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Billing Representative
Quality Women’s Care Obgyn
06.2020 - Current
Patient Care Coordinator
Akumin Imaging
04.2018 - 05.2020
Administrative Assistant
Lakes Radiology
09.2015 - 04.2018
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