Chabelys Perez Ramos
Greenacres City,FL
Summary
Achieved exceptional outcomes in debt recovery and customer service at Andreu Palma Lavine and Solis, showcasing expertise in negotiation and team collaboration. Exceeded performance goals through innovative strategies, enhancing client satisfaction and reducing delinquencies. Demonstrated strong stress tolerance and multitasking abilities, contributing to a supportive and productive work environment. Experienced Collections Specialist bringing 3 -years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
1
1
year of professional experience
Work History
Debt Collector Agent
Adreu Palma Lavine and Solis
07.2024 - Current
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
- Contributed to a supportive work environment by sharing best practices and assisting team members in achieving departmental goals.
- Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
- Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
- Enhanced client relations, resolving disputes and clarifying billing issues to ensure timely payments.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Maintained high volume of calls and met demands of busy and productive group.
Debt Collector Agent
Andreu Palma Lavine and Solis
05.2023 - 10.2024
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
- Contributed to a supportive work environment by sharing best practices and assisting team members in achieving departmental goals.
Service Advisor
Palm Beach Mitsubishi
02.2024 - 07.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
BDC Coordinator
Braman BMW
10.2023 - 02.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Education
High School Diploma -
Santaluces Community High School
Lantana, FL05.2023
Skills
Debt Recovery Strategies
Skip tracing techniques
Stress Tolerance
Legal knowledge
Call center experience
Patience and Persistence
Negotiation
Account Management
Payment Acceptance
Problem-Solving
Multitasking Abilities
Team Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Debt Collector Agent
Adreu Palma Lavine and Solis
07.2024 - Current
Service Advisor
Palm Beach Mitsubishi
02.2024 - 07.2024
BDC Coordinator
Braman BMW
10.2023 - 02.2024
Debt Collector Agent
Andreu Palma Lavine and Solis
05.2023 - 10.2024
High School Diploma -
Santaluces Community High School
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