Chablis Harris
Indianapolis,IN
Summary
Experienced and motivated professional seeking an opportunity with a reputable organization.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
22
22
years of professional experience
Work History
Lead Receptionist/ Office Assistant
Easterseals Crossroads
Indianapolis, IN
10.2016 - 12.2024
- Working in team environment
- Answer the phone in a timely manner and direct calls to the correct offices
- Sorting and handling incoming and outgoing mail
- New employee training
- Greeting and directing visitors and clients as they arrive
- Connect them with the appropriate party
- Answer visitors inquiries about our company and our products or services
- Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
- Updated customer databases with accurate contact information as needed.
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Coordinated with other departments to ensure smooth operations of the reception area.
- Scheduled appointments for staff members, clients, and customers using an electronic calendar system.
- Provided assistance to employees regarding general inquiries about company policies and procedures.
- Tracked incoming mail deliveries throughout the day in order to distribute accordingly.
- Responsible for maintaining security protocols in order to keep unauthorized individuals out of restricted areas.
- Created daily shift schedules for subordinate receptionists based on workload demand.
Senior Account Customer Resolution/ Collections
Sallie Mae/ Navient
Fishers, Indiana
08.2010 - 10.2014
- Provide superior customer service for student loan borrowers
- Responding to internal and external inquiries via phone, processing and data entry
- Working in team environment
- Research and resolve complex inquiries
- Served as a resource and role model to others
- Collect debt on delinquent accounts
- Assisted in the development of strategies to improve collections process efficiency.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Conducted skip tracing activities to locate delinquent customers.
- Developed, implemented and monitored dispute resolution strategies for the organization.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Program Consultant
Orbis Education
Indianapolis, IN
04.2009 - 09.2009
- Provide superior customer service for potential nursing students
- Work in a team environment
- Responding to internal and external inquiries via phone, processing and data entry
- Appointment Setting
Senior Shareholder Account Consultant
American Funds Service Co/ Capital Group Co
Indianapolis, IN
10.2005 - 12.2008
- Provide superior customer service for shareholder mutual fund accounts
- Responding to internal and external inquiries via phone, processing and data entry
- Working in team environment
- Research and resolve complex inquiries
- Served as a resource and role model to others
- Educate peers, lead team discussions
- Educate shareholders and brokers
- Maintained up-to-date knowledge of relevant regulations affecting the industry.
- Conducted research into industry trends and market conditions to identify new opportunities for clients.
- Assisted internal departments with projects related to shareholder services operations.
- Provided assistance in resolving complex customer inquiries by researching available resources.
- Prepared written correspondence to shareholders concerning their accounts or other matters related to their investments.
- Developed and implemented strategies for financial planning, investments, and retirement.
- Ensured that all customer inquiries were answered promptly and completely.
- Maintained up-to-date knowledge of current economic conditions and their impact on the markets.
- Maintained confidentiality of customer information at all times.
- Assisted with developing policies and procedures related to transaction processing activities.
- Processed payments and deposits in a timely manner.
Agency Automation Rep/ Agent Service Professional
Safeco Insurance Company
Indianapolis, IN
03.2003 - 10.2005
- Provide superior customer service in personal lines insurance
- Responding to internal and external inquiries via phone, processing and data entry
- Working in team environment, Handle escalated calls
- Research and resolve complex inquiries, Educate external contacts
- Served as a resource and role model to others, information resource for subordinates
- Troubleshooting product updates
Education
High School Diploma -
Burncoat Senior High School
Worcester, MA05-1999
High School Diploma -
Doherty Memorial High
Worcester, MA05-1997
Skills
- Customer service
- Call center environment
- Communication skills
- Organizational skills
- Multi-tasking
- PC skills
- Internet skills
- Office applications
- IMS Sessions
- Self-starter
- Can do attitude
References
Emily Garvin
Employment Consultant
Easterseals Crossroads
4740 Kingsway Dr. Indianapolis, IN 46205
314-640-1822
egarvin@eastersealscrossroads.org
Carla Jones
Behavioral Adjustment Facilitator
Phalen Leadership Academy
810 Grant Avenue, IN 46201
317-756-8710
silverbulletinme@yahoo.com
Sarah Jungemann
Executive Administrative Assistant
Easterseals Crossroads
4740 Kingsway Dr. Indianapolis, IN 46205
(317) 473-3758
Sjungemann@eastersealscrossroads.org
Timeline
Lead Receptionist/ Office Assistant
Easterseals Crossroads
10.2016 - 12.2024
Senior Account Customer Resolution/ Collections
Sallie Mae/ Navient
08.2010 - 10.2014
Program Consultant
Orbis Education
04.2009 - 09.2009
Senior Shareholder Account Consultant
American Funds Service Co/ Capital Group Co
10.2005 - 12.2008
Agency Automation Rep/ Agent Service Professional
Safeco Insurance Company
03.2003 - 10.2005
High School Diploma -
Burncoat Senior High School
High School Diploma -
Doherty Memorial High
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