Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHABRE CALLAWAY

Snellville,GA

Summary

Dynamic professional with a proven track record at Gwinnett County Schools, excelling in individualized education plans and creative problem solving. Leveraged strong interpersonal skills and data collection expertise to enhance student engagement and support. Demonstrated proficiency in CRM software, achieving a 95% customer satisfaction rate through effective communication and conflict resolution.

Overview

5
5
years of professional experience

Work History

Paraprofessional

Gwinnett County Schools
Loganville, GA
06.2025 - Current
  • Assisted teachers in classroom management and student engagement activities.
  • Supported individualized education plans by providing tailored academic assistance.
  • Supported students with disabilities in daily classroom activities.
  • Assisted teachers in developing and implementing individualized education plans.
  • Helped students with organization and time management skills.
  • Monitored student behavior and provided positive reinforcement techniques.
  • Collaborated with special education team to create inclusive learning environments.

Registered Behavior Technician

Fulton County Schools
Atlanta, GA
08.2023 - 05.2025
  • Collected and recorded data on client progress and behavioral patterns.
  • Participated in team meetings to discuss client needs and treatment adjustments.
  • Provided direct one-on-one instruction to children with autism in a variety of settings.
  • Utilized Applied Behavioral Analysis principles in daily instruction activities.
  • Implemented behavior intervention plans for clients with autism spectrum disorders.
  • Collaborated with therapists to enhance client engagement during sessions.

Call Center Representative

Teleperformance
Augusta, GA
04.2020 - 11.2023
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Education

Associate of Science -

Miler-Motte Technical College
Augusta, GA
07-2017

Skills

  • Call center operations
  • Typing 50 WPM
  • Customer account management
  • Customer retention strategies
  • Multitasking and prioritization
  • Creative problem solving
  • De-escalation techniques
  • Understanding customer needs
  • Data entry and maintenance
  • Calm and professional under pressure
  • Verbal and written communication
  • Call control skills
  • Professional telephone voice
  • Customer communications
  • Providing customer support
  • Technical troubleshooting
  • Call documentation skills
  • CRM software
  • Efficient and detail-oriented
  • Customer data confidentiality
  • Call documentation
  • Customer service
  • Interpersonal skills
  • Research and data collection
  • Proofreading proficiency
  • Accuracy and attention to detail
  • Individualized education plans
  • Data collection
  • Behavioral intervention
  • Conflict resolution
  • Documentation
  • Social skills training

References

References available upon request.

Timeline

Paraprofessional

Gwinnett County Schools
06.2025 - Current

Registered Behavior Technician

Fulton County Schools
08.2023 - 05.2025

Call Center Representative

Teleperformance
04.2020 - 11.2023

Associate of Science -

Miler-Motte Technical College

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