Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chabrier Bailey

Phoenix,AZ

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

7
7
years of professional experience

Work History

Student Contact Center Specialist

Academic Partnerships - Enrollment Services
04.2022 - Current
  • Placed outbound customer service call, text, and emails with the goal of qualifying students asking and transferring interested inquiries to campus specific Enrollment Representatives.
  • Promptly responded to inquiries and requests from prospective customers.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Front Desk Receptionist

Glendale Community College - Resource Development
06.2021 - 04.2022
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Delivery Courier

UberEats
05.2019 - 06.2021
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Drove safely at all times to avoid accidents and harm.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.

Library Aide

Central Arizona College
04.2020 - 01.2021
  • Assist students via CHAT with inquiries regarding the library including Library database and ebook information.
  • Answered questions from patrons and helped to find desired materials.

Student Services Technician

Rio Salado Community College - Admissions
07.2018 - 03.2019
  • Admit and Register students using the Student Information System (SIS); provides customer service assistance at the front counter.
  • Conferred and resolved education-related issues and problems with students, parents and school officials.
  • Explained admissions procedures and courses offered to potential students.

Contact Center Representative

GateWay Community College - Enrollment Services
06.2017 - 07.2018
  • Communicate with students via phone, email, CHAT, and text about Academic Advising, Financial Aid, Cashier Services, Admissions and Records, and Degree/Certificate program information
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service utilizing Customer Relationship Management (CRM) to follow up on issues

Education

Associates in General Studies -

Glendale Community College
05.2022

Skills

  • Computer Skills
  • Inbound and outbound calls
  • Active Listening
  • Verbal and Written Communication
  • College application knowledge
  • Microsoft Office
  • Customer Service
  • Data Entry
  • Administrative Skills
  • Calm disposition

Timeline

Student Contact Center Specialist

Academic Partnerships - Enrollment Services
04.2022 - Current

Front Desk Receptionist

Glendale Community College - Resource Development
06.2021 - 04.2022

Library Aide

Central Arizona College
04.2020 - 01.2021

Delivery Courier

UberEats
05.2019 - 06.2021

Student Services Technician

Rio Salado Community College - Admissions
07.2018 - 03.2019

Contact Center Representative

GateWay Community College - Enrollment Services
06.2017 - 07.2018

Associates in General Studies -

Glendale Community College

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Chabrier Bailey