Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

Chacci Young

Washington,USA

Summary

Highly skilled Support Associate with background in customer service and technical assistance. Have consistently provided solutions to diverse client queries, improving overall customer satisfaction. Strengths include problem-solving, multitasking, and communication skills. Previous roles have led to improved customer retention and increased efficiency in support procedures.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Record Support Associate

Xtreme Solutions LLC
Washington, DC
12.2024 - Current
  • Performs quality control functions, facilitates the integration of data into Client databases, and ensures record integrity
  • Review and correct discrepancies in multiple document records, review and correct errors in database processing systems records
  • Monitor the production and transfer of data files and records pertaining to client activity submitted by domestic client Agencies and Centers, as well as any facilities abroad to HQ in order to ensure proper adherence to established procedures and protocols
  • Reconcile any processing errors or deficiencies identified in the data submissions or in upload to the databases
  • Assist in the issuance of certified copies of certain reports and certificates
  • Prepare files for retention, disposition, and retrieval purposes
  • Operate Client Services electronic database systems to process, search, track, retrieve, reconcile, update and modify Client Directorate records
  • Perform routine and complex searches using a variety of electronic data systems and other manual filing systems

Assistant Property Manager

Cubesmart Self Storage
Falls Church, VA
05.2024 - 12.2024
  • Manage inventory and purchasing, ensuring optimal stock levels and timely replenishments.
  • Foster a positive work environment, enhancing staff morale and engagement.
  • Serve customers promptly and courteously, improving overall customer satisfaction.
  • Implement a tracking system for out-of-stock items, keeping customers informed.
  • Assign customers to associates efficiently, streamlining in-store operations.
  • Streamlined inventory management and purchasing processes, enhancing operational efficiency and reducing costs for CubeSmart Self Storage.
  • Fostered a positive work environment, boosting staff morale through engaging educational initiatives and high employee involvement.
  • Implemented robust out-of-stock tracking system, ensuring transparent communication with customers about merchandise availability.
  • Cultivated strong team relationships, providing prompt assistance to store associates and facilitating smooth daily operations.

Front Desk Receptionist/Office Assistant

Hermitage Village
Arlington, VA
09.2020 - 05.2024
  • Streamlined front desk operations, consistently achieving top customer service ratings and enhancing guest satisfaction through efficient problem-solving and proactive assistance.
  • Optimized guest check-in processes, reducing wait times and boosting overall satisfaction scores. Implemented efficient system for handling inquiries and complaints.
  • Pioneered digital concierge service, enhancing guest experience and streamlining information delivery. Developed creative solutions for unique guest requests.

Imagery Analyst

ECS
Fairfax, Virginia
02.2019 - 03.2020
  • Labeled and analyzed a variety of images to develop artificial intelligence.
  • Used a third-party program to box objects within images and categorize them under the correct nomenclature.
  • Trained and mentored new employees through collaboration.
  • Supported the Apollo program by labeling imagery for a computer vision initiative to provide situational awareness to Full Motion Video and Overhead Aerial Imagery across multiple imagery types.
  • Objects were boxed and labeled with a high-level of accuracy and precision based upon a defined ontology.
  • The labeled outputs were used to develop training data sets and testing and evaluation data sets for computer vision algorithms.

Server

Barcelona Wine Bar
04.2018 - 07.2019
  • Restaurant server: Food service at upscale, american fare restaurant. Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.
  • Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
  • Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales.

Hostess

Busboys and Poets
10.2016 - 04.2018
  • Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
  • Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
  • Accept and organize reservations, and prioritize reservations to accommodate customers.
  • Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.
  • Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Addressed guest requests or complaints, and escalated major complaints to manager.

Server

Busboys and Poets
10.2016 - 03.2018
  • Highly organized and personable Server with experience providing exceptional customer service.
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
  • Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
  • Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
  • Success multitasking while remaining professional and courteous in fast-paced environments.

Server

Clyde's Gallery Place
02.2016 - 10.2016
  • Assist guests in order selection by promoting specific menu items and specials.
  • Respond to inquiries regarding meal preparation and service. Up-sell appetizers, specialty beverages, and desserts to increase guest check averages.
  • Coordinate with kitchen staff to ensure timely and accurate order preparation.
  • Regularly follow-up with guest tables and promptly fulfill additional requests.
  • Collect payments and balance transactions with receipts.
  • Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders.
  • Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.

Cashier

Rally's Checkers
12.2014 - 02.2016
  • Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return.
  • Successfully sell smart plans, credit cards applications, and reward cards on the daily basis.
  • Maintained an accurate cash draw of over $1500 per shift.
  • Packaged customer purchases in an organized fashion.
  • Effectively utilized resources to successfully complete project.

Teacher's Assistant

Smith's Daycare
02.2011 - 10.2014
  • Led educational games and group activities; provided multifaceted teacher/classroom support; and assisted special-needs students with classroom learning, task execution and language expansion.
  • Developed trust and rapport with children, providing assistance to teachers and engaging students in learning activities and positive behaviors to optimize their understanding of lessons.
  • Aided students in reaching cognitive and development milestones, ranging from language acquisition and social skills progress to standardized test score improvements of up to 35% annually per student.
  • Commended by teachers and school principal for creative instructional activities and calm, nurturing approach that helped foster an environment conducive to student success.

Education

Some College (No Degree) - Chemistry

Prince George's Community College
Largo, MD
05-2027

High School Diploma -

Northwestern High School
Hyattsville, MD
05.2015

Skills

  • Client relations management
  • Customer service
  • Customer support
  • Call center experience
  • Customer relations
  • Active listening
  • Adaptability
  • Creative problem-solving
  • Quick thinking
  • Effective communication
  • Microsoft Windows proficiency
  • Conversational skills
  • Time management
  • Computer literacy
  • Guest services expertise
  • Microsoft Word proficiency
  • Microsoft Excel proficiency
  • Documentation review

Certification

Secret Clearance

Languages

  • English
  • Spanish

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Record Support Associate

Xtreme Solutions LLC
12.2024 - Current

Assistant Property Manager

Cubesmart Self Storage
05.2024 - 12.2024

Front Desk Receptionist/Office Assistant

Hermitage Village
09.2020 - 05.2024

Imagery Analyst

ECS
02.2019 - 03.2020

Server

Barcelona Wine Bar
04.2018 - 07.2019

Hostess

Busboys and Poets
10.2016 - 04.2018

Server

Busboys and Poets
10.2016 - 03.2018

Server

Clyde's Gallery Place
02.2016 - 10.2016

Cashier

Rally's Checkers
12.2014 - 02.2016

Teacher's Assistant

Smith's Daycare
02.2011 - 10.2014

Some College (No Degree) - Chemistry

Prince George's Community College

High School Diploma -

Northwestern High School

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