Chace Essebaggers
Grand Haven,US
Summary
Adept Technical Specialist with a proven track record at Apple, I excel in driving customer satisfaction and resolving complaints through innovative solutions. Skilled in troubleshooting and leadership, I've significantly enhanced service goals and sales techniques, fostering a welcoming environment and boosting client loyalty. My approach combines technical support prowess with a keen ability to mentor new hires, ensuring quality and efficiency.
Overview
5
5
years of professional experience
Work History
Technical Specialist
Apple
Grand Rapids, MI
10.2024 - Current
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Created a warm and welcoming environment
- Resolved customer complaints in a timely manner.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
ASSISTANT MANAGER
Starbucks
Grand Haven, US
10.2020 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Cleaned counters, machines, utensils, and seating areas daily
- Controlled line and crowd with quick, efficient service
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Helped management keep adequate supply on hand by notifying of shortages
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Customized training strategies based on individual barista knowledge, experience, and strengths
- Taught proper procedures and strategies for success to new employees
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Developed strategy to increase sales and drive profits
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Defined clear targets and objectives and communicated to other team members
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty
MECHANIC
Grand Rapids Transmission Service
Grand Rapids, US
06.2024 - 09.2024
- Conducted routine inspections to identify potential issues before they became major repairs
- Utilized computer diagnostic equipment to troubleshoot complex problems with modern vehicles
- Communicated effectively with customers regarding repair estimates and timelines
- Reviewed customer complaints regarding vehicle performance issues prior to making repairs
- Dismantled devices to access and remove defective parts with hoists and cranes
- Ensured proper and efficient functioning
- Troubleshooted fuel, ignition, and emissions controlled systems, using electronic testing equipment
- Explained complex repair procedures in simplified terms to support informed decision-making and customer satisfaction
SALES ASSOCIATE
Best Buy
Holland, US
03.2020 - 10.2023
- Helped customers find and select products
- Greeted customers warmly and offered assistance
- Provided accurate information about products, prices and availability both in person and over the phone
- Encouraged customers to make additional purchases and suggested relevant items
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Assisted with training and mentoring new team members
- Promoted visual presentation standards by keeping store replenished
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Generated sales reports and tracked customer data to ensure sales goals were met
- Tracked customer data and created sales reports, using data to identify opportunities and improve sales
Education
HIGH SCHOOL DIPLOMA -
Grand Haven High School
Grand Haven05.2021
Skills
- New Hire Training
- Minor Maintenance
- Upselling
- Resolving Complaints
- Leadership
- Calibrating systems
- Quality Assurance
- Troubleshooting
- Electronic technology
- Technical support
- Driving customer satisfaction
Extracurricular Activities
Computer Science Robotics Club
References
References available upon request
Timeline
Technical Specialist
Apple
10.2024 - Current
MECHANIC
Grand Rapids Transmission Service
06.2024 - 09.2024
ASSISTANT MANAGER
Starbucks
10.2020 - Current
SALES ASSOCIATE
Best Buy
03.2020 - 10.2023
HIGH SCHOOL DIPLOMA -
Grand Haven High School
Similar Profiles
Shemeka GloverShemeka Glover
Technical Support Representative at AppleTechnical Support Representative at Apple
Kaiden EarlKaiden Earl
Technical Specialist at AppleTechnical Specialist at Apple
Mark SnowMark Snow
Senior Hardware Secrecy Specialist at AppleSenior Hardware Secrecy Specialist at Apple
MARIAM WILLIAMSMARIAM WILLIAMS
Bank Advisor at AppleBank Advisor at Apple
Victoria JacotVictoria Jacot
Final Assembler at GentexFinal Assembler at Gentex