Chace Franks
Denver,CO
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Shift Lead
Dairy Queen
Denver, CO
04.2023 - Current
- Operate (POS) Point of sales system troubleshooting any issues that might arise
- Handle $2000+ a day calculating total costs and tender due for each patron
- Conducted regular inventory checks to maintain accurate stock levels.
- Reviewed daily sales reports and monitored financial performance metrics.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Assist customers with any questions or concerns issuing refunds when needed
- Monitor the duties of daily staff providing assistance or guidance where needed
- Calculate total on-hand cash to verify total earnings
- Implemented company policies consistently across all shifts.
- Supervised staff during shift changes and ensured transition went smoothly.
- Assisted in the training of new employees.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Monitored employee performance and provided feedback on areas for improvement.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Student University of Colorado Boulder
Student University of Colorado
Remote, CO
10.2022 - 03.2024
- Study the basics of writing a program in C++ by utilizing syntax
- Learn to recognize IT/Coding terminology including data types, libraries, and functions
- Identify& correct programming errors commonly found in code
- Debug software for final run throughs
- Install peripheral hardware and internal components during computer builds.
- Gave presentations on current topics relevant to the curriculum.
- Provided guidance and support to fellow students on academic issues.
- Collaborated with peers to develop innovative solutions for educational challenges.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Engaged in classroom discussions, demonstrating critical thinking skills.
- Provided peer tutoring, sharing expertise and facilitating others' academic success.
- Prepared and delivered presentations on subject-specific topics.
- Conducted research using academic journals and online databases for various papers.
- Participated actively in group projects, contributing to successful outcomes.
- Mastered various software tools and platforms for online learning and assignments.
- Maintained consistent attendance, achieving a perfect record for multiple semesters.
- Completed coursework in a broad range of subjects, developing a well-rounded education.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Completed assigned readings and homework, enhancing understanding of subject matter.
- Met regularly with academic advisors to ensure progress towards educational goals.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
Assistant Manager
Krispy Kreme
Tacoma, WA
04.2021 - 10.2021
- Assisted & greeted 200+ customers per day answering questions about promotions, prices, and products to provide excellent service and a heightened experience increasing positive store reviews
- Oversaw the production of 3,000+ doughnuts a day prepping, cutting, and cooking the dough to be made into 25 different menu items for customer selection
- Inventoried ingredients, equipment, and merchandise to verify stock quantities, annotating discrepancies & shortages for product orders
- Inspected store regularly for cleanliness cleaning & sanitizing surfaces, windows, and removed clutter to keep within company and state health code standards
- Trained 5+ new employees in all areas of work including but not limited to production, inventory, janitorial, cash handling, and customer service providing guidance to maintain high operational standards
- Maintained accurate records of sales transactions using point-of-sale systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
MT Tahoma High School
Tacoma, WA 09.2017 - 01/2020
Cyber Security Basics - Computer and Computer Security
Colorado State University of Boulder
Boulder , COSkills
- Forklift
- Production
- Customer Service
- Customer Retention
- Cash Handling
- Payment Processing
- Documentation
- Training
- Janitorial
- Measuring
- Computer Literate
- Attention-to-Detail
- Inventory Management
- Stocking
- Product Ordering
- Itemizing
- Sales
- Point of sale management
- Inventory control
- Cash handling
- Customer service
- Staff supervision
- Operational efficiency
- Employee training
- Time management
- Team collaboration
- Work delegation
- Coaching and mentoring
- Guest service
- Productivity monitoring
- Inventory management
- Daily reporting
- Regulatory compliance
- Shift leadership
- Decision-making capacity
- Loss prevention
- Staff development
- Workplace safety
- Quality control
- Team motivation
- Equipment troubleshooting
- Quality inspections
- Daily workflows
- Flexible schedule
- Shift checklists
Timeline
Shift Lead
Dairy Queen
04.2023 - Current
Student University of Colorado Boulder
Student University of Colorado
10.2022 - 03.2024
Assistant Manager
Krispy Kreme
04.2021 - 10.2021
High School Diploma -
MT Tahoma High School
09.2017 - 01/2020
Cyber Security Basics - Computer and Computer Security
Colorado State University of Boulder