Summary
Overview
Work History
Education
Skills
Timeline
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Chace McLaughlin

Southfield,MI

Summary

Experienced IT Systems Director and Software Engineer with nearly a decade in the IT industry, specializing in cybersecurity solutions, systems programming, and client relationship management. Proven track record of developing applications and websites, and managing IT infrastructures. Industrious and dedicated team player, focused on achieving project objectives with speed and efficiency. Committed to continuous learning and leadership excellence.

Overview

12
12
years of professional experience

Work History

IT Systems Director

RJ Telecommunications
11.2023 - Current
  • Cybersecurity Management: Develop, implement, and manage cybersecurity strategies to protect client data and systems from threats and vulnerabilities for 100+ clients
  • IT Solutions Delivery: Provide tailored IT solutions, including software development and systems integration, to enhance client operations and efficiency.
  • System Administration: Oversee the maintenance and optimization of IT infrastructure, including servers, networks, and databases.
  • Application Development: Design and develop applications and websites to support client operations and business objectives.
  • Team Management: Developed high-performing team by providing mentorship, guidance, and opportunities for professional growth.
  • Communication: Enhance collaboration through regular correspondence, goal setting, and performance evaluations.

Territory Manager

KHJW (Volunteer)
12.2021 - Current
  • Helped create and maintain database
  • Use of Proprietary Applications
  • Manage over 90 accounts across Oakland County (Bloomfield Hills, Southfield, Franklin, Lathrup Village)
  • Established successful account relationships by building rapport and maintaining communication with business owners and local authorities
  • Distribution and logging information into client database

Letter Carrier/Dispatching/Logistics Coordinator

United States Postal Service, USPS
12.2014 - 02.2024
  • Dispatching/ Logistics Coordinator
  • Place mail in sequence for 900+ daily deliveries for designated route.
  • Maintain accurate records of attempted and missed deliveries and increased productivity by over 50%
  • Collecting highly sensitive material, distributing across multiple Post Offices
  • Brokered 2- million dollar deals between the post office and local businesses for storefront pickups

HVAC Technician

AG APPLIANCE
06.2014 - 06.2015
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Performed troubleshooting on HVAC systems
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Supplied technical assistance to over 20 customers per day over phone, including simple troubleshooting techniques.
  • Trained in Evaluating status of refrigeration liquids for safety and compliance purposes.
  • Repaired and replaced heating and air conditioning systems for commercial customers (Gas stations, Apartment Complexes, and Restaurants, Corporate buildings)

Field Operations Technician

Utility Resource Group
12.2012 - 06.2014
  • Configured and installed over 12,000 DTE Smart Meters for Gas and Electric Meters- both residential and commercial
  • Enhanced network reliability by conducting regular maintenance checks and addressing potential issues promptly.
  • Executed tasks within time and budget constraints.
  • Mentored junior technicians, fostering skill development and knowledge sharing among team members

Education

Associate of Applied Science - Software Engineering (CIS)

Oakland Community College
Royal Oak, MI
12.2023

Skills

  • Web Development & Programming: JavaScript, HTML, C, Java, etc
  • Mobile Application Development: Kotlin, Swift
  • UI/UX design
  • Database Management: PHP, SQL
  • Cloud Computing: Creating and managing virtual machines
  • Project Management
  • Adaptability & Critical Thinking

Timeline

IT Systems Director

RJ Telecommunications
11.2023 - Current

Territory Manager

KHJW (Volunteer)
12.2021 - Current

Letter Carrier/Dispatching/Logistics Coordinator

United States Postal Service, USPS
12.2014 - 02.2024

HVAC Technician

AG APPLIANCE
06.2014 - 06.2015

Field Operations Technician

Utility Resource Group
12.2012 - 06.2014

Associate of Applied Science - Software Engineering (CIS)

Oakland Community College

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Chace McLaughlin