Chace Thomas
Converse
Summary
Proven Virtual Receptionist with a track record of enhancing customer satisfaction at Peake Communication and Services. Expert in managing high-stress situations and resolving customer complaints, increasing loyalty. Skilled in data entry and professional phone etiquette. Demonstrates strong organizational skills and empathy, ensuring top-notch client service.
Overview
2025
2025
years of professional experience
Work History
Virtual Receptionist
Peake Communication and Services
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Contributed to team efficiency by actively participating in weekly meetings, sharing best practices, and collaborating on process improvements.
- Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
- Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
Customer Service Representative
SJC Employment Agency
03.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma - General Studies
Karen Wagner High School
San Antonio, TX06.2024
Skills
- Strong organizational skills
- Empathy and patience
- Time management expertise
- Client Service Focus
- Appointment scheduling
- Data entry proficiency
- Detail-oriented approach
- Professional phone etiquette
- Customer and client relations
Timeline
Customer Service Representative
SJC Employment Agency
03.2022 - 06.2024
Virtual Receptionist
Peake Communication and Services
High School Diploma - General Studies
Karen Wagner High School
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