Chace Balcer
Delray Beach,FL
Summary
With extensive experience in merchandising, I possess a profound understanding of surf brands and their merchandising standards, acquired through two years of professional experience. Collaborating effectively with visiting representatives, I actively absorb knowledge during their store visits. My merchandising abilities have earned praise from both representatives and staff. Recognized for my attention to detail, I approach work with a perfectionist mindset, ensuring excellence in every task. Additionally, I excel in customer service and skillfully handle challenging individuals. Having honed my skills over five years working on the beach among various bars, I thrive in high-pressure situations and navigate diverse scenarios adeptly.
Overview
9
9
years of professional experience
Work History
Store Manager
Community Family Thrift Store
11.2023 - 06.2024
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Sorted donations to determine value based on style, quality and condition in connection with original value.
- Priced and tagged donations based on pricing guide to optimize sales volume.
- Transported merchandise to sales floor, stocked shelves, rotated merchandise and performed mark-downs to comply with company policy.
- Utilized various software programs to process customer payments.
- Used data entry skills to accurately document and input statements.
- Transferred donated goods from donor's vehicle and regularly lifted up to 50 pounds.
- Assisted truck driver in transferring donations between vehicle and building.
Store Manager
Woof Gang Bakery
10.2022 - 09.2023
- Managed and maintained health, welfare and proper care of animals.
- Recruited and trained staff to offer grooming services for diverse animals.
- Ordered supplies for forecasted grooming demands.
- Upheld 24-hour response time to service requests.
- Prepared billings and estimates for customers.
- Educated service personnel on company policy and procedure.
- Researched and evaluated current and potential products used by service staff.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Listened closely to customer complaints and responded appropriately to issues.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Retail Manager
Maui Nix Surf Shop
03.2015 - 03.2022
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
South Florida Visual Merchandiser
Billabong
04.2019 - 02.2021
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored and replenished display inventory and restructured according to available stock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Organized store merchandise racks by size, style, and color.
- Developed merchandising strategy to efficiently move overstock.
- Investigated current trends and innovative techniques to create unique displays.
- Developed visual merchandising plans and strategies to provide service to multiple accounts (5+) across South Florida.
Sales Associate
Guilty Pleasures
11.2017 - 02.2018
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recommended complementary purchases to customers, increasing revenue.
Sales Associate
Ron Jon Surf Shop
03.2016 - 12.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
South Broward High School
Hollywood, FLGED -
Florida Virtual School Flex 9-12
Orlando, FL10.2022
Skills
- Merchandising plan development
- In-store event promotion
- Display building
- Product expertise
- Retail sales campaigns
- Brand consistency
- Customer experience
- Visual Merchandising
- Overstock management
- Space Utilization
- Workload planning
- Visual storytelling
Assessments
- Work motivation, Proficient, 10/01/22 via Indeed
- Marketing, Proficient, 09/01/23 via Indeed
- Work style: Reliability, Proficient, 10/01/22 via Indeed
- Sales skills, Proficient, 10/01/22 via Indeed
- Customer service, Proficient, 08/01/22 via Indeed
- Cleaner fit, Proficient, 10/01/22 via Indeed
- Retail customer service, Proficient, 10/01/22 via Indeed
- Attention to detail, Proficient, 08/01/22 via Indeed
- Customer focus & orientation, Proficient, 09/01/23 via Indeed
- Management & leadership skills: Impact & influence, Proficient, 10/01/21 via Indeed
Timeline
Store Manager
Community Family Thrift Store
11.2023 - 06.2024
Store Manager
Woof Gang Bakery
10.2022 - 09.2023
South Florida Visual Merchandiser
Billabong
04.2019 - 02.2021
Sales Associate
Guilty Pleasures
11.2017 - 02.2018
Sales Associate
Ron Jon Surf Shop
03.2016 - 12.2016
Retail Manager
Maui Nix Surf Shop
03.2015 - 03.2022
South Broward High School
GED -
Florida Virtual School Flex 9-12
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