CHACONDA BURRELL

• Performed clerical duties by typing correspondence and notices.
• Managed over 50 calls per day, increased parent participation by 10%.
• Enforced school and district policies regarding attendance.
• Contacted parents regarding student absences based on attendance policies.
• Entered student information in computer files.
• Worked directly with students regarding attendance issues.
• Prepared computer reports on student statistics and attendance records.
• Verified student grades, attendance and schedules.
• Performed classroom evaluations to assess teacher strategies and effectiveness.
• Collaborated with administration staff to develop functional budgets within allocated funds.
• Kept school in full compliance with established policies, legal requirements and student safety standards.
• Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
• Counseled students about rules and policies during school assemblies.
• Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
• Coordinated retrieval and distribution of student records from other schools and institutions.
• Communicated with parents to encourage active parental participation in education.
• Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
• Coordinated school budgets and solicited additional funding from grant programs with well-written applications.
• Studied assessment information covering students, teachers and school operations to formulate improvement plans.

• Verified paperwork accuracy and checked for completion prior to processing.
• Reviewed statistic enrollment data and prepared reports.
• Organized, reviewed and filed paperwork for secure recordkeeping.
• Contributed to devising and enforcing effective policies, accurate budgets and daily procedures.
• Processed registrations with attention to compliance with operational policies and HIPPA standards.
• Processed registrations with attention to compliance with operational policies and FERPA standards.
• Ordered supplies based on stock quantities, expected usage and budget limitations.
• Registered individuals for services, moving over 139 applications through processing.
• Responded to requests for information from various individuals by providing all requested documents in a timely manor.
• Trained junior staff on office procedures and regulatory requirements.
• Greeted every guest with personable approach and provided knowledgeable service.
• Updated computer system with latest information to keep records current and accurate.
• Catalogued student data in clinical databases and registries according to regulatory practices.
• Secured confidential student information from unauthorized access.
• Collected, organized and entered student data into medical systems.
• Generated medical reports on student admissions, treatment and discharge for attendance purposes.
• Performed software updates, upgrades and data backups.
• Retrieved medical data for physicians and patients.
• Performed regular quality and validation assessments on patient data to verify accuracy.
• Secured confidential patient information from unauthorized access.
• Communicated effectively via telephone, email and in person with prospective customers.
• Understood and thoroughly explained services provided to customers and potential customers.
• Worked with enrollment team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Conducted annual reviews of existing policies to update information.
• Updated personnel handbooks and individual records to keep filed accurate and detailed.
• Resolved issues and inquiries from parents regarding health and welfare questions through telephone, email and in-person interactions, ensuring that HIPPA & FERPA guidelines were being met.
• Observed strict procedures to maintain data and plan confidentiality.
• Checked students enrollment packages for accuracy and input all data into ASPEN accurately.
• Carried out day-to-day duties accurately and efficiently.
• Used Microsoft Word and other software tools to create documents, Canva, Canvas, Class Dojo, Remind and other communications.
• Remind Team Lead: researched, applied, and taught how to efficiently use Remind for staff, students, and parents.

• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Produced high-quality communications for internal and external use.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Created reports and developed improvements and enhancements to automate records and file systems.
• Interacted with customers by phone, email or in-person to provide information.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Routed business correspondence, documents and messages to correct departments and staff members.
• Managed tax drawers, resolved variances and filed company receipts.
• Prepared meeting rooms and materials and recorded important information.
• Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Supported staff on special assignments and ad hoc projects.
• Arranged meetings and coordinated resources for use by attendees.
• Edited documents to keep company materials free of grammar errors.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Coordinated travel arrangements for all staff, such as setting appointments and securing transit and lodging accommodations.
• Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to all databases.
• Coordinated schedules and timelines for events.
• Brainstormed and implemented creative event concepts and themes.
• Liaised with marketing and PR colleagues to promote special events in social calendars.
• Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
• Evaluated and selected service providers and vendors according to customer requirements.
• Performed event coordination for larger parties and gatherings.
• Managed administrative logistics of events planning, event booking and event promotions.
• Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
• Managed event logistics and operations.
• Reviewed event bills to confirm accuracy and approve payment.
• Coordinated florists, photographers and musicians during for events.
• Attended conferences and events to stay up-to-date with industry trends and planning standards.
• Arranged availability of audio-visual equipment, transportation and displays for various types of events.
• Designed and implemented efforts to publicize events and promote sponsorships.
• Created and maintained event expenditures, budgets and timelines in job-related software.
• Communicated with catering, lighting and sound companies to obtain price quotes.
• Hired, trained and supervised volunteers and support staff required for events.
• Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
• Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
• Developed post-event reports to determine effectiveness of each event.

As an Associate, I was sent to several positions within the metropolitan area, such as HUD-Office of the General Counsel, BF Saul, and several law firms. In each of these companies I held positions such as Office Manager, Receptionist, Admin Assistant, Concierge and Executive Assistant. My duties were as follows:

• Worked varied hours to meet seasonal and business needs.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.
• Worked with vendors to resolve equipment failures.
• Recommended equipment upgrades to supervisor.
• Developed training program to educate new hires on company policies and procedures.
• Troubleshot minor issues with equipment and tools.
• Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations.
• Tested personal computers and peripherals to diagnose hardware and software problems.
• Configured desktop computers, peripherals and accounts and assigned suitable security levels.
• Managed customer relations through communication and helpful interactions.
• Kept detailed records of daily progress to identify and correct areas needing improvement.

• Developed policies and procedures for operational processes to ensure compliance with standards and regulations.
• Developed long-term plans to achieve financial and business goals for Our Republic 7, LLC.
• Communicated with management to develop strategic operation goals.
• Trained, coached and mentored staff to ensure smooth adoption of new program.
• Generated and developed leads to acquire new clients.
• Monitored the market to capitalize on the latest trends.
• Increased profits by 60% in one year through restructure of business line.
• Cultivated and strengthened lasting client relationships.
• Ensured that each guest's experience was positive, memorable and consistent.
• Hired and trained 8 of staff.
• Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
• Negotiated and finalized contracts with new and existing customers.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Ordered all office supplies including ink cartridges, toner, and paper.
• Carefully wrote down all phone messages and relayed them to the appropriate personnel.
• Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Managed executive calendar and coordinated weekly project team meetings.
• Processed client rebate reconciliation, reporting and check requests.
• Wrote professional memorandum, letters and marketing copy.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Served as corporate liaison for finance, IT and marketing departments.
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
• Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
• Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
• Created company's first employee manual including training and development.
• Responded to inquiries and researched and resolved problems related to transactions handled by the department.
• Oversaw work orders, customer follow-ups and marketing campaigns to increase operational productivity.
  
• Participated in marketing, outreach and other visibility efforts.
• Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.

• Assessed client requirements and developed targeted benefits solutions.
• Kept programs in line with plan structure, company policy and legal requirements.
• Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
• Administered compensation, benefits and performance management systems and safety and recreation programs.
• Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
• Resolved employment-related disputes through proactive communication.
• Analyzed departmental documents for appropriate distribution and filing.
• Supported Chief Operating Officer with daily operational functions.
• Entered details such as payments, account information and call logs into the computer system.
• Answered all calls within one ring, ensuring each call lasted no more the 3 minutes.
• Responded to customer requests via telephone and email expeditiously.

• Resolved conflicts between tenants in the most effective manner.
• Attended staff meetings and took extensive notes to share with the property manager.
• Escalated any major issues to the property manager for immediate remediation.
• Showed apartments to potential tenants and answered questions regarding the community.
• Processed security deposit refunds.
• Ensured common areas were kept clean, neat and free of debris.
• Developed policies and procedures for effective property management.
• Ensured policies and rules were followed by all tenants.
• Trained, coached and mentored staff to ensure smooth adoption of new program.
• Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
• Hired and trained 5 (five) staff members.

• Motivated employees through special events and incentive programs.
• Implemented marketing strategies which resulted in 12% growth of customer base.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Processed employee claims involving performance issues and harassment.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for several new employees.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
• Liaised between multiple business divisions to improve communications.
• Organized and led staff orientation programs and training to promote collaboration.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Directed job fairs to bring in local talent for long term and seasonal positions.

• Processed nightly bills, checks and vendor payments worth over thousands, maintaining detailed records and receipts.
• Initiated remedial actions by decreasing financial inconsistencies, reducing expenditures and eliminating system imperfections.
• Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in EXCEL.
• Strengthened financial operations by conducting bank reconciliations and financial reporting.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Introduced new accounting, financial and operational systems to maximize efficiency and recordkeeping accuracy.
• Matched purchase orders with invoices and recorded necessary information.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.
• Tracked financial progress by creating quarterly and yearly balance sheets.