Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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CHACONDA BURRELL

CHACONDA BURRELL

Fort Washington,MD

Summary

Experienced Executive Administrative Professional with 25+ years in customer service and administrative support. Skilled in managing operations, fostering client relationships, and utilizing a range of software including PeopleSoft, MS Office, SharePoint, Zoom, WebEx, Concur, Yardi, Teams, Rent Cafe, Reddit, and Funnel. Known for reliability, organizational excellence, and a strong ability to streamline processes. Currently seeking a permanent opportunity to leverage expertise in a growth-oriented role.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Property Manager

InterSolutions
08.2024 - Current
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Lead Leasing Consultant

InterSolutions, LLC
10.2022 - Current
  • Welcomed over 200 prospective clients monthly, arranged property tours, and facilitated the signing of over 50 leases quarterly.
  • Achieved a maximum response rate to client inquiries within 24 hours.
  • Streamlined tenant paperwork procedures, cutting down onboarding duration.
  • Distributed and tracked tenant renewal notices, achieving an 85% renewal rate.
  • Resolved over 30 tenant inquiries daily, achieving a remarkable first-contact resolution success rate through thorough analysis of issues, and tailored solutions that enhanced overall tenant satisfaction.
  • Converted 7 out of 10 prospects into clients during showings through conflict resolution and feature demonstration.
  • Coordinated timely maintenance and cleaning services within a 48-hour window.
  • Ensured correctness of tenant income and application data, resulting in a consistent 98% approval accuracy.
  • Maintained comprehensive records to ensure 100% compliance with state, local, and federal housing regulations.

Executive Administrative Assistant II

Robert Half Office Team
09.2016 - Current
  • Handled a multi-line phone system, routing 50+ daily calls.
  • Improved document retrieval by 30% through the implementation of an organized filing system.
  • Scheduled 20+ weekly meetings and client appointments, ensuring seamless coordination.
  • Handled over 100 monthly invoices through QuickBooks, ensuring timely payments and adherence to policies.
  • Instructed a team of more than 10, slashing onboarding duration by nearly half and increasing productivity.
  • Generated savings and improved report precision.
  • Planned and executed logistics for senior executive travel and meetings, maintaining 100% deadline compliance.
  • Coordinated over five yearly projects, resulting in an increase in senior staff productivity.
  • Oversaw critical initiatives maintaining maimum success rate while frequently exceeding targets.

Attendance Coordinator

DCPS
11.2019 - 06.2021
  • Enforced attendance policies reduced absenteeism by 15% through parent outreach and accurate data management.
  • Evaluated student metrics such as grades and attendance for improved operational performance.
  • Defined classroom evaluations and implemented improvement plans, enhancing teaching effectiveness.
  • Developed and mastered school budgets, securing additional funding through successful grant applications.
  • Maintained compliance with policies and safety standards while fostering a positive learning environment for students and staff.
  • Engaged parents and administration to boost participation and create actionable improvement plans.

Registrar

DCPS- River Terrace Education Campus
09.2019 - 06.2021
  • Verified and processed 139+ registrations while maintaining 100% compliance with HIPAA and FERPA standards, and ensured document accuracy and secure recordkeeping.
  • Trained and supervised over five junior staff members, reducing onboarding time and ensuring adherence to office procedures and regulatory policies.
  • Secured confidential patient records with full protection from unauthorized access.
  • Managed supply inventory and budget, reducing shortages, and maintaining operational efficiency.
  • Produced thorough medical reports with complete timeliness and precision.

Clerk Specialist

DCPS- River Terrace Education Campus
07.2019 - 06.2021
  • Delivered high-quality clerical support, processing over 100 transactions and managing over 50 customer communications weekly, improving operational efficiency by 20%.
  • Automated records and file systems reduce document retrieval time by 30% through improved data entry and organization.
  • Coordinated 25+ events annually, including vendor negotiations, budget management, and logistics, achieving 95% client satisfaction rates.
  • Organized correspondence and scheduling for 10+ staff members, cutting response times by 25%, and ensuring seamless operations.
  • Supervised event budgets and timelines using specialized software, reducing cost overruns by 15%, and maintaining 100% deadline compliance.

Education

Bachelor of Arts - Business Admin/ Project Management

American InterContinental University
Atlanta, GA
01-2012

Skills

  • Organized
  • Project Management
  • Exceptional Interpersonal Communication
  • Coaching and Mentoring
  • Customer Service-Oriented
  • Conflict Resolution
  • Effective Leader
  • Operations Management
  • Relationship Building
  • Teamwork and Collaboration

Certification

Licensed Cosmetologist

  • Maryland (MD)
  • Pennsylvania (PA)

Licensed Life Producer & Annuities

District of Columbia (DC), Florida (FL), Maryland (MD), Maine (ME), Michigan (MI), Nebraska (NE), New Mexico (NM), Ohio (OH), Pennsylvania (PA), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Virginia (VA), West Virginia (WV)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Property Manager

InterSolutions
08.2024 - Current

Lead Leasing Consultant

InterSolutions, LLC
10.2022 - Current

Attendance Coordinator

DCPS
11.2019 - 06.2021

Registrar

DCPS- River Terrace Education Campus
09.2019 - 06.2021

Clerk Specialist

DCPS- River Terrace Education Campus
07.2019 - 06.2021

Executive Administrative Assistant II

Robert Half Office Team
09.2016 - Current

Bachelor of Arts - Business Admin/ Project Management

American InterContinental University

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CHACONDA BURRELL