Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
CHACONDA BURRELL

CHACONDA BURRELL

Silver Spring,Maryland

Summary

Over 30+ years of unwavering Customer Service. I have primarily been employed as an Executive Administrative Agent for several prominent organizations throughout the metropolitan area. In addition to reconciling and credit repair, my experiences have helped me develop strong management, organizational, and people skills. I have also developed a reputation among customers as a dependable, reliable, and trustworthy business person. I have established cooperative working relations with customers and dozens of companies. I have also utilized tons of software, including but not limited to, PeopleSoft, MS Office, SharePoint, WebEx, Concur, Yardi, Teams, Lumin, OneSite, Slack and Funnel. Currently, I am temporarily employed with Randstad as an Executive Assistant and awaiting your call for a long term or permanent career. Below outlines my recent experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Executive Assistant

Randstad
01.2024 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group utilizing ConCur.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Used advanced software to prepare documents, reports, and presentations.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.

Front Office Administrator

Randstad
03.2023 - 05.2023
  • Maintain a professional and welcoming front office environment to enhance the company's brand image and ensure a positive experience for visitors and customers
  • Develop and implement office policies and procedures to improve efficiency and ensure smooth operation of the front office
  • Implement new office management software to streamline administrative tasks and improve efficiency
  • Collaborate with the Marketing & Social Media department to develop and implement strategies to enhance the company's online presence and increase brand awareness
  • Coordinate with IT department to troubleshoot and resolve any technical issues or software glitches on office computers and equipment
  • Assist in the training of new front office employees to ensure they are knowledgeable about company policies and procedures and can provide excellent customer service
  • Assist in the organization of company events and conferences to promote networking opportunities and enhance the company's reputation in the market
  • Respond to inquiries from callers seeking information and/or mailers
  • Provide clerical support to company employees by copying, faxing and filing documents, etc
  • Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Receive and route business correspondence to correct departments and staff members
  • Restock supplies and placed purchase orders to maintain adequate stock levels
  • Draft professional memos, letters and marketing copy to support business objectives and growth
  • Prepare packages for shipment, pickup and courier services for prompt delivery to customers
  • Deliver clerical support by handling range of routine and special requirements
  • Apply advanced administrative and analytical skills in overseeing day-to-day operational activities
  • Research accounts and contracts in support of the Marketing Dept
  • And emailed compiled information upon completion.

Executive Administrative Assistant I

Robert Half Office Team
09.2021 - 03.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
  • Handled client correspondence and tracked records to foster office efficiency
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel
  • Coached new employees on administrative procedures, company policies and performance standards
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Processed travel expenses and reimbursements for executive team and senior management group
  • Created expense reports, budgets and filing systems for management team
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Worked with senior management to initiate new projects and assist in various processes
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
  • Volunteered to help with special projects of varying degrees of complexity
  • Performed clerical duties by typing correspondence and notices.

Attendance Coordinator

DCPS- River Terrace Education Campus
11.2019 - 06.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
  • Handled client correspondence, emails and tracked records to foster office efficiency
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel
  • Coached new employees on administrative procedures, company policies and performance standards
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events
  • Processed travel expenses and reimbursements for executive team and senior management group
  • Created expense reports, budgets and filing systems for management team
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Worked with senior management to initiate new projects and assist in various processes
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
  • Volunteered to help with special projects of varying degrees of complexity
  • Performed clerical duties by typing correspondence and notices.

Registrar

DCPS- River Terrace Education Campus
09.2019 - 06.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
  • Handled client correspondence, emails and tracked records to foster office efficiency
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel
  • Coached new employees on administrative procedures, company policies and performance standards
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events
  • Processed travel expenses and reimbursements for executive team and senior management group
  • Created expense reports, budgets and filing systems for management team
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Worked with senior management to initiate new projects and assist in various processes
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
  • Volunteered to help with special projects of varying degrees of complexity
  • Performed clerical duties by typing correspondence and notices.

Education

Bachelor of Arts - Business Admin/ Project Management

Strayer University
Temple Hills, MD
05.2020

Associate of Arts - Business Administration

American InterContinental University
Atlanta, GA
01.2012

Skills

  • Relationship Building

  • Travel, Itinerary & Project Management

  • Detail Oriented

  • Strong Problem Solver

Certification

  • Licensed Cosmetologist in MD & PA
  • Licensed Life Producer & Annuities in DC, FL, MD, ME, MI, NE, NM, OH, PA, SC, SD, TN, TX, VA, WV

Timeline

Executive Assistant

Randstad
01.2024 - Current

Front Office Administrator

Randstad
03.2023 - 05.2023

Executive Administrative Assistant I

Robert Half Office Team
09.2021 - 03.2023

Attendance Coordinator

DCPS- River Terrace Education Campus
11.2019 - 06.2021

Registrar

DCPS- River Terrace Education Campus
09.2019 - 06.2021

Bachelor of Arts - Business Admin/ Project Management

Strayer University

Associate of Arts - Business Administration

American InterContinental University

Similar Profiles

CREATE PROFILE
CHACONDA BURRELL