Chad
Battle Creek,MI
Summary
Dynamic Medical Transportation Specialist with JTC Transportation Services LLC, skilled in HIPAA compliance and relationship building. Enhanced patient satisfaction through streamlined scheduling and compassionate care, reducing wait times significantly. Proven ability to train staff and implement quality assurance measures, fostering a culture of continuous improvement and operational excellence. Feel free to contact me at (269)358-4258
Overview
24
24
years of professional experience
Work History
Medical Transportation Specialist
JTC TRANSPORTATION SERVICES LLC
02.2021 - 02.2024
- Coordinated non-emergency medical transportation for patients to ensure timely arrivals at appointments.
- Developed and maintained relationships with healthcare providers to enhance service efficiency and patient satisfaction.
- Streamlined scheduling processes, reducing wait times and improving overall operational effectiveness.
- Trained new staff on safety protocols and best practices in patient transport procedures.
- Implemented quality assurance measures to ensure compliance with state regulations and standards.
- Led team meetings to discuss challenges, share insights, and foster a culture of continuous improvement.
- Advocated for patient needs by effectively communicating with medical personnel regarding transportation requirements.
- Developed strong relationships with patients, earning trust and confidence through compassionate care and professionalism.
- Provided emotional support to patients experiencing anxiety or fear during medical transports, easing their concerns while maintaining a calm environment.
- Increased efficiency in scheduling by optimizing routes for multiple patients'' pickups and dropoffs.
- Streamlined communication between medical staff, patients, and their families to reduce misunderstandings and facilitate smooth transitions.
- Coordinated with healthcare professionals to ensure seamless transfer of patients between facilities.
- Educated patients and their families on the importance of adhering to pre-transport requirements, such as fasting guidelines or medication schedules.
- Improved overall patient experience by making sure all necessary documents were prepared for their appointments.
- Maintained a clean and organized vehicle interior, ensuring a welcoming and comfortable environment for all passengers.
- Assisted wheelchair-bound passengers with boarding and disembarking the vehicle safely using proper equipment and techniques.
- Ensured compliance with all regulations related to patient privacy, safety, and transportation protocols.
- Implemented feedback from supervisors to continually improve performance and quality of service provided to clients.
- Managed inventory of medical supplies onboard vehicles, ensuring sufficient stock levels at all times for any emergency situations that arise during transport.
- Maintained accurate records of patient information, mileage logs, and vehicle maintenance for efficient operations.
- Reduced wait times for patients by proactively communicating with dispatchers regarding schedule adjustments or delays.
- Conducted thorough inspections of assigned vehicles before each shift to ensure top operational condition for transporting clients safely.
- Transported elderly patients to and from facilities and performed essential ambulatory care.
- Earned and maintained necessary certifications.
- Maintained flexible availability to accommodate on-call hours.
Installation and Service Technician
Kalamazoo Garage Door Sale & Service
04.2000 - 09.2012
- Assisted with installation of equipment, ensuring adherence to safety protocols.
- Supported troubleshooting efforts for customer service issues and technical malfunctions.
- Learned operation of tools and systems necessary for effective installation tasks.
- Collaborated with team members to meet project timelines and customer expectations.
Education
High School Diploma -
Portage Community Education Center
Portage, MINo Degree -
Kellogg Community College
Battle Creek, MI01-2020
Skills
- HIPAA compliance
- Defensive driving
- Scheduling appointments
- Adaptive decision making
- Patient lifting techniques
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Conflict de-escalation
- Situational awareness
- Relationship building
Timeline
Medical Transportation Specialist
JTC TRANSPORTATION SERVICES LLC
02.2021 - 02.2024
Installation and Service Technician
Kalamazoo Garage Door Sale & Service
04.2000 - 09.2012
High School Diploma -
Portage Community Education Center
No Degree -
Kellogg Community College