Chad Anderson
Sr Database Support Engineer
Bethany,LA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Experienced Oracle Database Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Error and Database/Systems Configuration operations and dedication to see issues through to end. Works well in remote and desk-side environments. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Database and various Operating Systems user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Competent Customer Support Engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Senior Support Engineer
Oracle Corporation
1 2008
- Engineer responsible for Tier 4/3 Oracle database software problem resolution for Oracle Database customers globally
- Day to day responsibilities consist of interaction with global customers in order to troubleshoot and resolve database software problems
- This consists of troubleshooting errors in internal code, memory management, PL/SQL, and problems with various utilities (datapump, import/export, logminer, etc), involving Oracle Database versions 7 through 12c
- This includes Exadata, Cloud, Middleware, and JDBC
- This also entails specific documentation of the problems and solution action plans for the customers
- Responsibilities also include inter-team coordination for proper handling and transfer of service requests, as well as direct interaction with Oracle code developers dealing with software bugs, patch requests, and software enhancement requests
- Additional responsibilities also include the creation of customer visible software notes, social media interaction, and creating team enhancement training.
C2BMC Staff Training Engineer
Lockheed Martin IS&GS
01.2007 - 01.2008
- System and Database engineer in charge of software installation, updates, and application troubleshooting for the DoD Missile Defense Command and Control software
- Duties also included development and delivery of training materials, to include interactive computer based training modules, for the users of the C2BMC software.
TBMCS Training Systems Support Lead
Lockheed Martin IS&GS
01.2000 - 01.2007
- IPT Lead over the System Administration training, Tier 2 Help Desk, System Support, and Virtual University (VU) teams for the Theatre Battle Management Core Systems software suite for the U.S
- Military
- Responsible for the creation and security accreditation of a virtual training system for U.S
- Military members and contractors to train on an anytime/anywhere basis
- Coordinated worldwide Subject Matter Expert (SME) support for US Military real-world contingencies and exercises, as well as US Department of Defense testing
- And, directly supported and trained TBMCS Systems Administrators worldwide in wartime and peacetime environments for the USAF Air Operations Centers (AOC).
Staff Sergeant/Field Support Technician/System, Network, and Database Administrator
United States Air Force
01.1991 - 01.2000
- Responsible for configuring, security accrediting, and inspection of Barksdale AFB SIPRNET WAN
- Responsible for the installation and administration of USAF 2nd Bomb Wing test bed of servers, clients, and databases
- Systems administrator of the integrated multi-media system suite for the 2nd Bomb Wing Command Battle Staff
- Served as an Aircraft Electrical and Environmental Systems Technician on B-52 and KC-135 aircraft.
Education
Bachelor of Science - Business Information Technology
05.2001 - 05.2006
Honors: Summa Cum Laude, 3.97 GPA
- Honor Roll
Multiple educational courses ranging in operating systems, networking, hardware, and database support / configuration. -
Leadership
Team Lead and Quality Inspection Training (Inspector and Moderator)
Skills
Help Desk Support
Laptop Servicing
User Training
Microsoft Certification
Customer Service
Defect Analysis and Resolution
Data Recovery
Network Troubleshooting
Performance Tuning
Multitasking Abilities
Virtualization Technologies
Technical Analysis
Customer Support
Incoming Call Management
Customer Needs Assessment
Troubleshooting skills
Highly Professional
Customer Education
Project Coordination
Software Evaluation
Professional Demeanor
Application installations
Technical Troubleshooting
Computer System Diagnostics Software
Software Upgrades
Adobe Creative Cloud
Effective Communication
Software diagnosis
Staff education and training
Remote Technical Support
Problem-solving abilities
Computer Diagnostics
Call Center Operations
Microsoft Windows and Office
User Support
Training Materials Development
Tracking and Documentation
Interpersonal Skills
System Performance Assessments
Documentation Development
Active Listening
Mobile Device Repair
Hardware diagnostics
Collaborative Team Player
Technical documents comprehension
System optimization
Analytical Skills
Equipment Repair
Hardware Evaluations
Friendly and Patient
Issue and Resolution Tracking
TCP/IP
System Administration
Database Management
Hardware and software installation
Emergency Service Coordination
Self Motivation
Adaptability and Flexibility
Remote Support
Problem-Solving
System Configuration
Attention to Detail
Incident Management
Customer Communication and Empathy
Accomplishments
- Currently, sixteen years of experience with Tier 4/3 level global database support as an Oracle Senior Support Engineer. Daily duties consist of troubleshooting errors with the Oracle database internal code, memory management, PL/SQL, and various utilities (datapump, import/export, logminer, etc), involving Oracle Database versions 7 through 23c, to include Exadata, Cloud, Middleware, and JDBC. This also involves troubleshooting operating system level configurations (Linux, Solaris, UNIX, AIX, HP-UX, and Microsoft).
- Twenty-two years of experience installing, troubleshooting, configuring, and administering hardware and software suites using Solaris, Linux, HP-UX, IBM AIX, and Windows 10, 8.1, 7, 2008/2003/2000/NT, Active Directory, both servers and clients.
- Eleven years of experience in Information Security. Involving securing systems and networks, utilizing security tools, and documentation (NISPOM, DITSCAP, etc.), as well as creating and maintaining accreditation documentation and risk mitigation packages.
- Eleven years of experience in Defense Department Command and Control Systems, with seven years of experience creating and delivering training materials for U.S. Military personnel in the usage and administration of UNIX/Microsoft systems, software and hardware systems administration, and Oracle/Sybase Databases. As well as Tier 1 and 2 levels Helpdesk support.
- Nine years of experience in team leadership positions with the U.S. Air Force and Lockheed Martin. Encompassing multiple areas of tasking with distinct responsibilities. Teams consisted of multiple personnel residing in different geographic areas, as well as from various sub-contractors.
- Seven years of U.S. Department of Defense contract coordination, to include project leadership, contract proposals, and cost account management.
Citizenship Clearance
U.S. Citizen, Secret Clearance (Clearance Not Current)
Timeline
C2BMC Staff Training Engineer - Lockheed Martin IS&GS
01.2007 - 01.2008
Colorado Technical University - Bachelor of Science, Business Information Technology
05.2001 - 05.2006
TBMCS Training Systems Support Lead - Lockheed Martin IS&GS
01.2000 - 01.2007
Staff Sergeant/Field Support Technician/System, Network, and Database Administrator - United States Air Force
01.1991 - 01.2000
Senior Support Engineer - Oracle Corporation
1 2008
USAF - Multiple educational courses ranging in operating systems, networking, hardware, and database support / configuration.,
USAF - , Leadership