Chad Andrews
Snellville,GA
Summary
Dynamic and results-oriented professional with extensive experience in operations management, logistics, and team leadership at a mid-senior level. Seeking a management position to continue a track record of driving operational efficiencies, building high-performing teams, and delivering exceptional results to contribute to organizational success and growth. Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
My Friends Place Deli
11.2018 - 01.2024
- Spearheaded the successful launch and management of a franchised deli, overseeing all aspects of daily business operations, including P&L management, inventory control, and staff hiring, training, and supervision
- Orchestrated the design and construction of the restaurant from inception to completion, ensuring compliance with stringent local and state regulations
- Cultivated robust local business relationships and customer bases, achieving remarkable growth over six years of operation through strategic marketing initiatives and unparalleled customer service
- Devised and implemented innovative cost-saving measures, resulting in a substantial increase in profitability and operational efficiency, even amidst challenging economic conditions such as the COVID-19 pandemic.
Logistics Manager
Transplace Logistics
06.2017 - 03.2018
- Directed logistics operations for the Cummins ARDC across an expansive 11-state region, ensuring seamless and expedited shipping to dealers
- Engineered customized Ad Hoc reporting systems, providing invaluable insights to local and corporate stakeholders, facilitating informed decision-making and enhancing operational agility
- Executed the seamless closure of an existing Atlanta RDC and led the flawless transition and restocking of a new ARDC facility, maintaining uninterrupted freight shipments throughout the process
- Collaborated closely with cross-functional teams to devise and implement optimized RDC routing strategies for three facilities, streamlining warehouse layouts and revolutionizing route structures to maximize efficiency
- Assembled and mentored high-performance teams for RDC startups, fostering a culture of excellence characterized by precision, responsiveness, and unwavering commitment to customer satisfaction
- Negotiated favorable carrier rates, expanded carrier networks, and upheld stringent compliance with service level agreements, ensuring unparalleled service quality and cost-effectiveness.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
General Manager of Operations
Cannon Express/BCG
07.2016 - 06.2017
- Directed day-to-day operations for a next-day delivery network servicing 12 Fortune 500 automotive/agricultural companies across the Southeast, overseeing all facets of operational excellence
- Pioneered the implementation of innovative operational processes and employee engagement initiatives, catalyzing a paradigm shift towards heightened efficiency and unparalleled customer satisfaction
- Orchestrated meticulous RFP processes and forged enduring client relationships, positioning the organization as a trusted partner and driving substantial revenue growth
- Spearheaded the identification and execution of cost-saving projects, resulting in significant operational cost reductions while simultaneously enhancing service quality and customer experience
- Oversaw comprehensive driver recruitment, payroll administration, DOT compliance, and meticulous truck maintenance and inspections, ensuring optimal fleet performance and regulatory compliance
- Assumed responsibility for facilities maintenance and streamlined procurement processes, ensuring seamless operational continuity and resource optimization.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Logistics Manager
UTi/Concentrek
06.2014 - 07.2016
- Provided unwavering support to local managers and corporate leadership across an expansive 8-state area, overseeing critical aspects such as customer service, ad hoc reporting, and on-time delivery performance
- Cultivated robust relationships within Cummins Corporate and their Distributors in the Southeast, leveraging these partnerships to secure additional lanes of freight and foster a culture of mutual trust and collaboration
- Spearheaded the establishment of five new RDCs by 2018 for Cummins, playing a pivotal role in carrier selection, contracting, and meticulously orchestrating seamless go-live start-ups
- Spearheaded the recruitment, training, and management of new RDC team members, nurturing their professional growth and ensuring flawless execution of day-to-day operations.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
Regional Manager, Western District
ADL Delivery, Inc.
12.2013 - 06.2014
- Oversaw and meticulously directed all daily operational activities within three district offices, managing a diverse team of approximately 10 employees and 100 contracted drivers delivering automotive parts across the Southeast
- Cultivated and nurtured invaluable relationships with customers at local and corporate levels, serving as a trusted liaison and driving exceptional customer satisfaction and retention rates
- Established and meticulously documented daily KPIs, generating insightful ad hoc reports as required to inform strategic decision-making and drive operational excellence
- Led comprehensive employee and driver recruitment, training, and termination processes, ensuring a robust and high-performing workforce aligned with organizational objectives
- Assumed responsibility for localized HR issues and payroll administration, ensuring strict adherence to corporate guidelines and regulatory compliance.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
District Operations Manager
Lanter Delivery Systems
01.2002 - 05.2013
- Drove operational excellence within a next day by 8 am dedicated delivery network servicing automotive, agriculture, and heavy truck clients across the Southeast, overseeing a staggering 3600 daily stops
- Assembled and led a highly successful management team recognized as the Top District in the Lanter Company, fostering a culture of innovation, collaboration, and continuous improvement
- Pioneered numerous operational enhancements, including 5S projects and process optimizations, resulting in substantial improvements in budgetary performance, hiring methodologies, training, and customer service satisfaction
- Spearheaded comprehensive contracted and company driver recruitment initiatives, meticulously managed DOT compliance, and oversaw rigorous truck maintenance protocols, ensuring optimal fleet performance and regulatory adherence
- Managed and nurtured relationships with 13 contracted business partners and their staff, driving optimal performance, cost efficiencies, and service quality
- Secured and expanded key business partnerships with industry giants such as Ford, Jaguar, Cummins, and Hyundai/Kia, leveraging operational efficiencies and exceptional customer service to drive substantial revenue growth
- Successfully executed the implementation of a new US Cummins account, developing effective route designs, cost models, and operational oversight strategies that culminated in a highly successful startup
- Achieved industry-leading claims ratios companywide in the Southeast region, underscoring a relentless commitment to operational excellence, customer satisfaction, and service quality.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Improved district operations efficiency by streamlining processes and implementing best practices.
- Oversaw facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
- Ensured adherence to company policies, industry regulations, and legal requirements within the district.
Education
High School Diploma -
Horseheads High School
Horseheads, NY01.2018
Skills
- Process Improvement
- Vendor Management
- Employee relations and conflict resolution
- Problem-Solving
- Team Leadership
- Customer Service
- Project Management
- Policies and procedures implementation
- Client Relationships
- Workflow Optimization
- P&L Management
Certification
Forklift certified
ServSafe Food Certification
Timeline
Operations Manager
My Friends Place Deli
11.2018 - 01.2024
Logistics Manager
Transplace Logistics
06.2017 - 03.2018
General Manager of Operations
Cannon Express/BCG
07.2016 - 06.2017
Logistics Manager
UTi/Concentrek
06.2014 - 07.2016
Regional Manager, Western District
ADL Delivery, Inc.
12.2013 - 06.2014
District Operations Manager
Lanter Delivery Systems
01.2002 - 05.2013
High School Diploma -
Horseheads High School
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