Chad Angle

Recruited as the VP of Sales and Service, tasked with managing this $2B organization’s daily operations and overall revenue strategy. Responsible for four offices, 75+ leaders and 2,000+ indirect reports working in Programs and Operations, Contact Center Operations, B2C demand generation, sales, product fulfillment, customer service, learning and development, and quality.

• Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
• Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Initiated in-depth account assessments with sales and management teams to evaluate sales potential.

Hired into the organization to manage daily operations and overall revenue strategy, consisting of two (2) offices, 40+ leaders and 400+ indirect reports working in B2C sales, product fulfillment, learning and development, and quality. Started with a focus on Life Insurance but quickly pivoted to leading the Property and Casualty as well as Advance Planning, all pre-IPO stage.

• Increased First Call Conversion by +12% in my first six months (breaking company record).
• Scaled quality pull-through into underwriting by 11%.
• Improved spousal attachment rate by 7%+ (new company record).
• Designed lead routing within the dialer to drive more connected calls with top-performing agents.
• Created marketing segments to help drive better ROAS.
• Leveraged segment data to create a specialized sales team.
• Led the implementation of new contact center software (Five9, Gong, etc.)
• Improved operations DEI by creating a scholarship program with #GirlsClub, helping promote female leaders from within the company.Analyzed past sales data and team performance to develop realistic sales goals.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

Hired into a 12-18 month engagement with Serent Capital, PE Firm, to oversee the organization’s daily operations and overall strategy consisting of two (2) offices, eight direct reports and 150+ indirect reports (SDRs, AE’s, Inside Sales) working in new product development, sales, customer service, product fulfillment, operational excellence, and data services. Produced over $150M in revenue annually and individually closed deals with Netflix and Toyota.

• Redesigned product offerings and created 12+ new products, generating an additional $20M while improving profit margins from 30% to 43%.
• Created an eCommerce channel using Shopify to reduce selling costs. Generated an additional $500K in the first six months.
• Led the implementation of new contact center software (Five9, SalesLoft, etc.)
• Introduced new compensation plans that paid out based on the value of lead and related products sold.
• Improved agent monthly performance by 95% by introducing a sales process.
• Inspired customer success leadership to define and deliver on customer value proposition without sacrificing profitability targets.
• Developed and executed a go-to-market strategy to drive company success in exceeding revenue and profitability goals.
• Scaled product offerings with emphasis on revenue growth, operational efficiency and speed of execution.
• Drove operational excellence at every stage of sales funnel and buyer journey and developed innovative strategies to sell to existing partners and consumers.

Brought into this 12-18 month engagement with Main Street, PE Firm, to manage strategy for nine (9) global engagement centers (Americas, EMEA, LATAM, APAC), consisting of 10 direct reports and 600+ indirect reports working as LDRs, SDRs, ISRs, AEs, and Support Roles, resulting in over $750M in the pipeline and $225M in revenue. Serve as a member of the Executive Management Team focusing on daily operations of client success, customer journey, and overall revenue targets.

• Clients: GE, SAP, Wolters Kluwer, Epson, Adobe, Honeywell, and Dell.
• Served in a BPO role managing marketing and demand generation for Televerde and Clients.
• Improved performance by 67% by streaming process, focusing on proper goal setting and accountability.
• Decreased customer attrition by 82% by clearly setting expectations and owning proactive messaging.
• Created company OKRs across multiple departments – aligning demand generation and sales.
• Led the implementation of new contact center software (Avaya, ClearSlide, Level 11, etc.)
• Launched sales and marketing technologies (Salesforce, Outreach, Marketo etc.)
• Scaled by opening three new contact centers (IN, FL, and England).Analyzed past sales data and team performance to develop realistic sales goals.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

Tasked with establishing and effectively managing sales objectives, overseeing six (6) offices, six senior leadership members, 2500+ indirect reports and a $5B annual revenue budget. Monitored profit margins and costs, competitor pricing, supply and demand of products and services, and worked closely with Technical Supply Teams to ensure customer satisfaction remained high. Designed marketing programs to correspond with national sales programs. Attended executive meetings and planning committees to forecast budgets accurately. Worked closely with Product Teams and Marketing to support the sales process, monitor tracking and trend identification.

• Built the outbound sales channel from the ground up. Grew from 0-400 FTE in the first year.
• Grew net new business by $1B+ in 12 months by creating a new upsell/cross-sell team.
• Improved processes and overall revenues by utilizing focus groups within each division of the company to pinpoint critical sales areas of opportunity.
• Implemented a funnel automated within SalesForce to help reps know where to focus.
• Co-chaired the NPS and eNPS committees – served as the voice of the customer from our sales and services departments.Evaluated market data to develop and create business strategies and marketing plans.
• Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
• Managed sales promotions and marketing strategies on major social media sites.
• Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.

Founded and managed an organization focused on consulting Fortune 500 companies on their Inside Sales Initiatives, including agent training, leadership training, coaching as a service, pipeline process, compensation plans, culture shifts, and more. Significant clients included Google, Microsoft, Kay Jewelers, Allergan, Go Daddy, and Comcast.

• Developed key operational initiatives to drive and maintain substantial business growth.
• Created and monitored promotional approaches to increase sales and profit levels.
• Created organization's mission and vision statements for use by employees.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Developed and facilitated training programs for corporate accounts specific to improving sales techniques for trainers and sales leaders.
• Redesigned door-to-door sales process and tactics to improve close rates.

Led 5 (five) offices – England, Spain, Portugal, Germany, and Florida, producing over $450M in revenue with 1,400+ frontline associates. Responsible for strengthening client relationships, supporting growth initiatives, and expanding into new markets. Projected and evaluated budgets, analyzed P&L Statements and worked closely with senior management to review forecasted sales projects and year-end results. Marquee clients included AmEx, USAA, RCI, Sears Vacations, MOAA, AAFES, Wyndham, Westgate Resorts, Marriott, Norwegian, and Viking River Cruises.

• Introduced new direct-to-consumer marketing channel companywide, creating a new business, generating $180MM in additional incremental, annual revenue.
• Facilitated training while short staffed, generated over $150k while in training (new company record).
• Lead to redesigning all new hire training based on my model. All future classes were producing $100k+
• Spearheaded and negotiated strategic partnership (DOD) for new business, bolstering the company’s business model; drove $10M+ of additional revenue in the first year.
• Redesigned the department's onboarding and sales training, focusing on the psychology of selling and needs-based selling techniques, resulting in increasing revenues by 120% in less than two months.
• Implemented digital sales scripts for inbound and outbound campaigns - Increased revenues by 30% in less than a single month.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
• Monitored office workflow and administrative processes to keep operations running smoothly.

Hired to oversee the training and production for over 4,000 employees and 150 senior leaders in eight (8) call centers domestically and internationally. Worked closely with department managers and senior leadership to identify areas of improvement related to sales and customer service training.

• Increased employee retention by 17% through monthly meetings between all call centers to brainstorm new ideas around employee engagement, recognition programs, and development plans.
• Observed and evaluated multiple departments to improve the customer experience. Redesigned staffing models resulting in increased customer satisfaction and more effectively forecasted service levels.
• Designed a formal coaching program focused on agents and their frontline leaders. Took second to last place team to third place (out of 30 teams) within 30 days.
• Helped build the A&E Services model from the ground up. Allowing director competitors to leverage the Sears fulfillment organization.
• Oversaw development and implementation of quality educational programs.
• Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
• Built rapport with young clients and families using tailored emails and newsletters.
• Recruited, trained and mentored faculty and staff in best practices for instruction.