General Manager Budget Towing and Transportation
Mount Vernon, WA
08.2017 - 01.2021
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Designed sales and service strategies to improve revenue and retention.
Led employee evaluations with constructive feedback to boost performance.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Implemented successful business strategies to increase revenue and target new markets.
Ensured compliance with local health department regulations regarding food safety standards.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Recruited, interviewed and hired qualified staff for open positions.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Administered employee discipline through verbal and written warnings.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Established and maintained effective communication with staff members to ensure efficient operations.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Created schedules and monitored payroll to remain within budget.
Identified needs of customers promptly and efficiently.
Displayed strong telephone etiquette, effectively handling difficult calls.
Planned and completed group projects, working smoothly with others.
Recognized by management for providing exceptional customer service.
Achieved cost-savings by developing functional solutions to problems.
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