Summary
Overview
Work History
Education
Skills
Timeline
Barista

Chad Atkins

Victorville,CA

Summary

Demonstrates exceptional problem-solving and customer service abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrating expertise, including competitive offerings, pricing, and market positioning.

Overview

14
14
years of professional experience

Work History

Customer Service Sales Clerk

Smart & Final, Extra!
06.2010 - 12.2010
  • Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
  • Increased average transaction value with strategic upselling techniques aimed at meeting customer needs.
  • Boosted sales through effective product recommendations tailored to individual customer needs.
  • Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
  • Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Manager

Scandia Family Fun Center
02.2016 - 01.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Barista

Starbucks
08.2021 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Respite Care Provider

Cal Psychcare
04.2021 - 02.2022
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Assisted residents with basic activities of daily living.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
  • Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
  • Communicated proactively with primary caregivers regarding any changes in patient status or condition during respite stays.

Education

High School Diploma -

Silverado
Victorville, CA
07-2013

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Performance Management
  • Staff Development
  • Budget Control
  • Financial Management
  • Effective Communication
  • Computer Skills
  • Customer Service
  • Teamwork and Collaboration
  • Decision-Making
  • Customer Relations
  • Analytical Thinking

Timeline

Barista

Starbucks
08.2021 - Current

Respite Care Provider

Cal Psychcare
04.2021 - 02.2022

Manager

Scandia Family Fun Center
02.2016 - 01.2020

Customer Service Sales Clerk

Smart & Final, Extra!
06.2010 - 12.2010

High School Diploma -

Silverado

Similar Profiles

CREATE PROFILE
Chad Atkins