Chad Ballenger
Burleson,TX
Summary
Results-driven IT leader focused on leveraging technology to drive business success. Skilled in strategic planning, cybersecurity, and project management with strong emphasis on team collaboration and adaptability. Proven track record in optimizing systems, managing complex projects, and ensuring operational efficiency. Recognized for leadership, problem-solving, and aligning IT initiatives with organizational goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
IT Director
Texas A&M University
08.2003 - Current
- Led IT strategy development aligning with university goals and objectives.
- Managed multi-million dollar budgets for technology initiatives and infrastructure projects.
- Oversaw implementation of enterprise-wide systems enhancing operational efficiency and user experience.
- Directed cross-functional teams to execute large-scale IT projects, ensuring timely delivery and quality standards.
- Mentored IT staff, fostering professional growth and enhancing team performance through training programs.
- Collaborated with academic departments to identify technological needs and deploy effective solutions.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
- Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
- Managed life cycle replacement of hardware and software.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Field Service Technician
Unisys
01.2001 - 01.2003
- Diagnosed and resolved hardware and software issues in client environments.
- Performed system installations and upgrades according to specifications.
- Developed training materials for junior technicians on troubleshooting techniques.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed safety procedures to avoid injuries in field.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Help Desk Support Specialist
Dell Computers
01.1996 - 01.2001
- Provided technical support for Windows operating systems and software applications, ensuring user satisfaction.
- Diagnosed hardware issues and coordinated repairs with service teams to minimize downtime.
- Assisted users in navigating remote access tools, enhancing productivity and connectivity.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Resolved complex customer inquiries through advanced troubleshooting techniques, increasing resolution rates.
- Mentored junior staff on best practices in customer service and technical support protocols.
- Analyzed feedback from users to identify patterns, facilitating proactive improvements in support services.
- Conducted regular training sessions for new help desk staff, ensuring consistent quality of service across the team.
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
- Installed and configured operating systems and applications.
Education
Project Management Certificate - Information And Communication Technology
Project Management Academy
Dallas, TX05-2014
High School Diploma -
Austin Anderson High School
Austin, TX06-1995
Skills
- IT strategy development
- Project management
- Team leadership
- IT policy establishment
- Cross-functional collaboration
- IT training and development
- Customer satisfaction enhancement
- Machine learning AI
Accomplishments
2205 IT Cyber Security Award (There are 40 plus Colleges at Texas A&M)
Certification
- Certified Project Management Certificate 2014
Timeline
IT Director
Texas A&M University
08.2003 - Current
Field Service Technician
Unisys
01.2001 - 01.2003
Help Desk Support Specialist
Dell Computers
01.1996 - 01.2001
Project Management Certificate - Information And Communication Technology
Project Management Academy
High School Diploma -
Austin Anderson High School