Chad Battershaw
Emporia
Overview
18
18
years of professional experience
Work History
L2 Technical Support Engineer
TTEC
Austin
01.2019 - Current
- Provides technical support for corporate users including computer and password setup, managing rights and responsibilities using Active Directory
- Deliver Tier 1 and 2 network ticketing support to resolve end user issues
- Troubleshoots Cisco Networks to diagnose root cause and resolve telephony issues
- Configures and installs software for end users’ phones and applications in CISCO environment
- Conducted server maintenance and patching to ensure system reliability and security
- Installs upgrades to applications including ECE
- Writes and uses SQL Queries to locate and create data
- Developed custom reports in CUIC to meet specific customer needs
- Authored technical documents for knowledge base articles enhancing user support resources
- Built long-term, trusted partnerships with customers, leading to repeat business and increased client loyalty
Warehouse Supervisor II
Nebraska Furniture Mart
Omaha
11.2008 - 12.2018
- Supervised 15 employees directly and 90 employees indirectly
- Handled daily customer interactions, providing detailed, personalized, and friendly service to enhance customer retention
- Wrote all staff members’ yearly performance reviews
- Led and participated in Kaizen events to streamline workflows and enhance customer experience
- Supervised 15 employees directly and coordinated workflows for 90 employees indirectly to maintain operational efficiency
- Handled customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention
- Worked in detail with computer programs to manage customer orders, including supply chain management and address lost merchandise
- Served on the Safety and Operations Excellence committee for three years
Education
B.S. - Computer Management Information Systems
Peru State College
Peru, NEB.A. - Business Administration - Management
Peru State College
Peru, NESkills
- Technical troubleshooting
- Network configuration
- SQL query writing
- Incident management
- VoIP troubleshooting
- Telephony support
- Customer relationship management
Timeline
L2 Technical Support Engineer
TTEC
01.2019 - Current
Warehouse Supervisor II
Nebraska Furniture Mart
11.2008 - 12.2018
B.S. - Computer Management Information Systems
Peru State College
B.A. - Business Administration - Management
Peru State College