Chad Bauman
Harrodsburg,Kentucky
Summary
With more than 15 years of experience as a seasoned Desktop Engineer, I have consistently delivered top-notch hardware and application support, both onsite and remotely. My expertise in IT infrastructure, software deployment, and user support positions me as a valuable asset ready to make significant contributions to security initiatives.
My proficiency in vulnerability patching, endpoint protection, and access control seamlessly transitions into the realms of both security and system administration. I am adept at collaborating with cross-functional teams, effectively communicating intricate technical concepts to non-technical stakeholders, and seamlessly adapting to emerging technologies—attributes that position me to excel in a variety of roles.
I am committed to continuous learning, understanding the imperative nature of staying abreast of developments in this ever-evolving field. This commitment is reflected in my maintenance of the Security+ CE certification. Furthermore, having upheld a security clearance in the past underscores my dedication to upholding the highest standards of confidentiality and security in all IT operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
System Administrator/Technical Specialist
Lexington VA Medical Center (Contractor Take2IT)
07.2024 - Current
- Onsite and remote hardware/software support.
- Phone support including mobile, VoIP, wireless, and POTS.
- Active Directory management.
- Printer configuration and support.
- OS migration to Windows 11.
Desktop Support Engineer
Ascend Learning
09.2020 - 10.2023
- User Account Management: Created and managed user accounts, groups, and access rights across multiple systems.
- Technical Troubleshooting: Promptly and efficiently troubleshot a broad spectrum of hardware, software, and network-related issues, both remote and in-person.
- Security Enhancement: Implemented proactive threat mitigation strategies and executed vulnerability patching, bolstering system security and minimizing potential risks.
- Phone System Configuration: Configured phone extensions using the Avaya system.
- Operating System Expertise: Proficient in both Windows 10/11 and Mac OS environments. Light Powershell and terminal usage was required.
- Device Management: Managed devices efficiently through SCCM and JAMF.
- Knowledge Sharing and Collaboration: Acted as a resource and training aid for fellow technicians, fostering a collaborative and knowledge-sharing environment within the team.
- Software Support: Provided support for multiple software platforms including Citrix, Microsoft Office Suite, Adobe, and other homegrown applications.
- Cloud Administration: Administered O365, Exchange, JIRA, and CRM platforms.
- Inventory Management: Maintained the inventory of laptops, monitors, and other peripherals for the organization.
Desktop Support Technician
Kaihonua - Rock Island Arsenal
10.2007 - 09.2020
- Technical Leadership: Led a team of Desktop Support Agents in providing comprehensive technical support. Conducted regular training sessions for both agents and end-users, contributing to skill development and efficient issue resolution.
- Application Support: Specialized in browser application support utilizing Java and Citrix.
- Network Expertise: Utilized a strong understanding of network tools and diagnostics to enhance troubleshooting capabilities.
- Printer Infrastructure Management: Maintained local printers and print servers, undertaking regular troubleshooting and preventive maintenance activities.
- VPN Setup and Troubleshooting: Successfully set up and troubleshoot VPN connections, providing secure and reliable remote access for users.
- Active Directory Administration: Managed Active Directory functions, including user account administration and access control.
- SCCM Tools Proficiency: Demonstrated expertise in utilizing SCCM tools for efficient device management.
- OS Migrations: Spearheaded several successful OS migration projects, guiding the transition from XP to Vista, 7, and 10.
- Security Clearance: Maintained a Secret clearance.
Skills
- O365
- SCCM
- Jamf
- Windows
- Mac OS
- Active directory
- PowerShell
- CRM
Certification
Security+ CE CompTIA
Timeline
System Administrator/Technical Specialist
Lexington VA Medical Center (Contractor Take2IT)
07.2024 - Current
Desktop Support Engineer
Ascend Learning
09.2020 - 10.2023
Desktop Support Technician
Kaihonua - Rock Island Arsenal
10.2007 - 09.2020
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