Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHAD BEATTY

Saint Johns

Summary

Results-driven professional specializing in providing customers with tailored solutions. Proven track record of establishing strong relationships and delivering high-quality service. Agile individual with exceptional communication and customer service skills, adept at adapting to various situations and exceeding expectations.

Overview

14
14
years of professional experience

Work History

Operations Process Expert

Jackson National
02.2024 - Current
  • Acted as a subject matter expert on processing and system functions
  • Collaborated and communicated with associates at all levels of the Company including Product Owners and JET delivery teams regarding outstanding requirements, incorporating feedback and/or sharing the status of a project or system issue.
  • Reviewed and provides feedback regarding Business Case Documents and test plans to identify technological and manual connectivity that may be impacted by process improvements/changes.
  • Resolved escalated situations and provides service recovery both internally and externally
  • Conducted deployment user testing for IT projects.
  • Performed system validation during the post deployment/warranty period.

Annuity Change Expert

Jackson National
08.2016 - 02.2024
  • Project leads
  • SME for benefits and reissues

New Business Processor

Jackson National
11.2013 - 08.2016
  • Special reports
  • Assisted ACT during conversion

Supply Driver

DBI
04.2012 - 08.2012
  • Loaded trucks
  • Made office supply deliveries
  • Planned out daily route

Driver

RentAll
09.2011 - 03.2012
  • Collected payments
  • Made furniture deliveries
  • Assembled furniture and displays

Summer Temp

TRW
05.2011 - 08.2011
  • Setup, ran, and repaired machines
  • Recorded paper work on parts made
  • Help lead team and keep on days pace

Education

High School Diploma -

Grand Ledge High School
06.2010

Skills

  • Effective communication
  • Analytical problem-solving
  • Strategic issue analysis
  • Effective time management
  • Proficient in managing multiple tasks
  • Knowledge transfer
  • Requirements gathering
  • Process mapping
  • Customer experience

Timeline

Operations Process Expert

Jackson National
02.2024 - Current

Annuity Change Expert

Jackson National
08.2016 - 02.2024

New Business Processor

Jackson National
11.2013 - 08.2016

Supply Driver

DBI
04.2012 - 08.2012

Driver

RentAll
09.2011 - 03.2012

Summer Temp

TRW
05.2011 - 08.2011

High School Diploma -

Grand Ledge High School

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