Summary
Overview
Work History
Education
Skills
Timeline
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CHAD BILLIG

Surprise,AZ

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

25
25
years of professional experience

Work History

Account Manager Dealer Sales

Clopay Garage Doors
10.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.

VP of Operations

American Door Works
11.2003 - 01.2023
  • Managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Increased company growth through collaboration with sales and marketing departments.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Led operational team in creation, roll out and management of new product lines.
  • Created and made appropriate documentation for annual budgets and senior leadership goals.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Drafted invoices for completed work.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Salesperson

Honda House
06.2000 - 10.2003
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked to build relationships with customers and built potential for additional sales.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.

Education

No Degree - Sales And Management

St. Cloud Technical & Community College
St. Cloud, MN

Skills

  • Rules and Regulations
  • Process Optimization
  • Business Growth and Marketing Strategies
  • Project Oversight
  • Budget Oversight
  • Critical Thinking
  • Process Improvement
  • CRM Software
  • Strategic Planning
  • Budgeting and Forecasting
  • Customer and Employee Rapport
  • Sales and Marketing Leadership
  • Complex Problem-Solving
  • Partnerships and Affiliations
  • Industry Best Practices
  • People and Culture
  • Lean Methodology
  • Leadership and People Development
  • Mission and Vision
  • Organizational Structure
  • Employee Motivation and Performance

Timeline

Account Manager Dealer Sales

Clopay Garage Doors
10.2023 - Current

VP of Operations

American Door Works
11.2003 - 01.2023

Salesperson

Honda House
06.2000 - 10.2003

No Degree - Sales And Management

St. Cloud Technical & Community College

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