Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chad Bolden

Barberton,OH

Summary

  • Results-driven, dependable, and hardworking professional with excellent reputation for quality, efficiency, and commitment to quality customer service. Seeking career advancement opportunities in the healthcare industry.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Reliable Shift Leader and an excellent motivational leader who successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

29
29
years of professional experience

Work History

Shift Supervisor

Securitas Technology
10.2018 - Current
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Trained new employees and delegated assigned tasks to meet our customers needs.
  • Helped interview potential candidates for alarm monitoring.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Handled all supervisor calls on the afternoon shift to ensure our customers needs were met.
  • When needed I always stepped into help get our alarms and calls caught up in order to meet our SLA's.
  • Do one-on-one's with my employees to cover any concerns or issues they have.


Remote Arming/Disarming

Securitas Technology
10.2018 - Current
  • Helped with the arming/disarming of our customers.
  • Learned how to proficiently use programs needed to arm/disarm.
  • Can efficiently use Bosch, Compass, and Remote Link to arm and disarm and other basic functions to help our customers monitor their system.


Dispatcher/Customer Service

Securitas Electronic Security
10.2018 - Current
  • Handle customer calls that come in about their alarm systems, make outbound calls to customers about alarms that come in from their home or business, dispatch proper authorities if needed, i.e
  • Police or fire
  • Run different software at once to help with efficiency of Custer service.

Customer Service Representative

ViaSource Solutions
02.2018 - 05.2018
  • Handled inbound and outbound calls for clients with Medicare
  • Helped clients get signed up to receive their diabetic testing supplies and/or durable medical equipment.

Customer Service Representative

InfoCision
09.2017 - 02.2018
  • Handle inbound and outbound calls to clients
  • Receive calls from partners such as American Heart Association and Political clients to recruit supporters
  • Provide non-profit customer service to clients and volunteers.

Package Handler

Newell Rubbermaid
10.2016 - 03.2017
  • Accurately read labels, verified numbers, memorized and carried out instructions
  • Remained knowledgeable in company shipping software and labeling system
  • Loaded materials and products into package processing equipment
  • Marked and labeled containers, container tags, or products, using marking tools
  • Pulled material out of warehouse to keep production running at machines
  • Moved finished materials away from machines and re-stocked the warehouse using sit-down forklift
  • Loaded material on trailers to be shipped out using sit-down forklift
  • Used RF scanners throughout warehouse to make sure proper material was being pulled.

Utility/Electroplating/Supervision

Wright Tool Co
09.1994 - 02.2016
  • Help production workers by performing duties of lesser skill, such as supplying or holding materials or tools, or cleaning work areas and equipment
  • Lifted raw materials, finished products, and packed items, manually or using hoists
  • Loaded and unloaded items from machines, conveyors, and conveyances
  • Recorded information, such as the number of products tested, meter readings, or dates and times of product production
  • Made sure that all employees were up and running to fill production orders on a timely manner
  • Kept all employees trained on all safety rules and regulations throughout the facility
  • Kept all employees trained on 6S
  • Scheduled employee's week in and week out to make sure all areas were covered to fill orders
  • Checked and signed off on all set up pieces from each order
  • Moved all material throughout the facility from one machine to the other to keep production running
  • Loaded orders on trucks when they were ready
  • In charge of electroplating line
  • Did all testing on electroplating line to maintain proper operating parameters
  • Kept all racks properly cleaned to ensure proper throw and coverage
  • Helped design racks for new parts
  • Did most maintenance on electroplater to ensure efficient plating.

Education

Associate of Science - Medical Billing and Coding

Ultimate Medical Academy
01.2017

Skills

  • Call Center
  • Customer-Oriented
  • Training and Mentoring
  • Time Management
  • Staff Motivation
  • Leadership Abilities
  • Interpersonal Skills
  • Customer Care
  • Customer Service
  • MS Office
  • MS Excel
  • MS Word
  • MS PowerPoint
  • Typing Speed: 32
  • Decision-making skills, problem solving skills, time management skills, attention to detail, resource inventory (counting or tracking office supplies)

Timeline

Shift Supervisor

Securitas Technology
10.2018 - Current

Remote Arming/Disarming

Securitas Technology
10.2018 - Current

Dispatcher/Customer Service

Securitas Electronic Security
10.2018 - Current

Customer Service Representative

ViaSource Solutions
02.2018 - 05.2018

Customer Service Representative

InfoCision
09.2017 - 02.2018

Package Handler

Newell Rubbermaid
10.2016 - 03.2017

Utility/Electroplating/Supervision

Wright Tool Co
09.1994 - 02.2016

Associate of Science - Medical Billing and Coding

Ultimate Medical Academy

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