Chad Bowen
San Antonio,United States
Summary
Entrepreneurial, innovative sales executive with extensive business development experience within highly competitive markets. Analytical professional skilled in successfully building business while cultivating win-win relationships with customers and business clients alike. Collaborative communicator continually focused on building strong working relationships at all levels of an organization. Areas of Expertise include: Strategic Planning & Forecasting, Business Development, Sales Planning & Marketing, Staff Training & Leadership, Revenue & Profit Growth, Problem Resolution.
Overview
29
29
years of professional experience
Work History
Production Manager
Lennar Mortgage
09.2023 - Current
- Manage, mentor and develop branch personnel
- Monitor lender programs and requirements
- Assist Loan Officers with training, sales meetings and openings as necessary
- Provide coaching and promote a professional team effort
Sales Manager
KBHS Home Loans
04.2017 - 08.2023
- Partnered with builder to develop marketing strategies utilizing financing to drive sales traffic
- Actively participate with builder in Homebuyer and/or Realtor events designed to generate community interest
- Achieve standards for elevated customer service set in conjunction with local homebuilding management
- Attend community and leadership meetings as a member of the Division's Operating team
- Partner with Operations Center to effectively manage the integrity of the Division's backlog, and communicate with Division Sales Management
- Budget and perform to branch financial requirements
Mortgage Loan Officer
Stearns Lending (NMLS #1854)
09.2016 - 04.2017
- Partnered with builder to develop marketing strategies utilizing financing to drive sales traffic
- Actively participated with builder in Homebuyer and/or Realtor events designed to generate community interest
- Achieved standards for elevated customer service set in conjunction with local homebuilding management
- Attended community and leadership meetings as a member of the Division's Operating team
- Partnered with Operations Center to effectively manage the integrity of the Division's backlog, and communicated with Division Sales Management
- Budgeted and performed to branch financial requirements
Mortgage Loan Officer
Home Community Mortgage
07.2014 - 09.2016
- Partnered with builder to develop marketing strategies utilizing financing to drive sales traffic
- Actively participated with builder in Homebuyer and/or Realtor events designed to generate community interest
- Achieved standards for elevated customer service set in conjunction with local homebuilding management
- Attended community and leadership meetings as a member of the Division's Operating team
- Partnered with Operations Center to effectively manage the integrity of the Division's backlog, and communicated with Division Sales Management
- Budgeted and performed to branch financial requirements
Mortgage Loan Officer
Nationstar Mortgage
06.2013 - 07.2014
- Partnered with builder to develop marketing strategies utilizing financing to drive sales traffic
- Actively participated with builder in Homebuyer and/or Realtor events designed to generate community interest
- Achieved standards for elevated customer service set in conjunction with local homebuilding management
- Attended community and leadership meetings as a member of the Division's Operating team
- Partnered with Operations Center to effectively manage the integrity of the Division's backlog, and communicated with Division Sales Management
- Budgeted and performed to branch financial requirements
Loan Doc Specialist 4/Team Lead
Wells Fargo
09.2011 - 06.2013
- Responsible for performing a variety of loan documentation duties on complex loan packages to ensure compliance with Company policies and procedures for loan products including conforming, non-conforming, and / or government loan files
- Also responsible in meeting or exceeding established productivity objectives while meeting or exceeding established accuracy objectives
- Functions include: processing, closing and compliance for loan products; interpreting policies while analyzing applicant, property and documentation; ordering all required verifications, documentation and subsequent follow-ups with vendors and customers
- Outstanding customer experience is # 1 objective!
- Team Lead functions include: coaching, training, process flow, and mentoring to other HLP's in aligned area
Home Mortgage Consultant
Wells Fargo
12.2010 - 09.2011
- As a Home Mortgage Consultant (HMC), my responsibilities were producing high quality loans that met Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial professionals, bank stores, past customers and other nontraditional sources, while providing outstanding customer service
- Understanding company products, policies, procedures, and underwriting guidelines were basic requirements for the position
- Other duties included analysis of detailed financial and credit data and matching customer needs with an appropriate loan program and level of risk and then making those recommendations to the client
Mortgage Advisor
Coldwell Banker Home Loans
07.2008 - 09.2010
- Represented Coldwell Banker Home Loans in their local territory by developing and maintaining relationships primarily with Coldwell Banker Brokers and Realtors
- Responsible for generating loan volume and closed loans through sales and marketing activities
- Maximized and enhanced volume opportunities by promoting our competitive mortgage products, services, and programs in assigned Real Estate Brokerages
- Originated mortgage loans using point of sales technology, or offered customers the choice of originating the loan via telephone or via the internet
- Other duties were to spend at least 25% of the time outside the office(s) conducting lead generating and client service activities
- These activities included, but were not limited to attending closings, open houses, client lunches, local business association meetings/trainings and/or other outside business generating activities
Senior Account Executive/Venture Team Manager
Countrywide KB Home Loans
04.2005 - 07.2008
- As Team Manager, I was responsible for leading, coaching and training a mortgage team responsible for six markets throughout the United States where KB Home had market share
- I managed as many as 10+ Loan Officers and oversaw 4 processors at any given time
- Relationship management at executive levels with CMD and KB Home was a critical daily task
- I executed strategic business plans to promote and market the companies mortgage products to clients, team members, and partners inside and outside; generated profit, managed and grew a top producing team of loan officers; all along providing outstanding customer service internally and externally
Sr Debt Analyst
National Debt Network
04.2004 - 09.2004
- Maintained and grew relationships with collection agencies while settling clients' delinquent debt
- Made and received a minimum of 100 phone calls per day speaking with multiple collectors
- Prepared for collection agency inquiries by studying client's debt records and structuring funds available for settlement
- Met monthly and daily quotas relating to total amount of debt settled, total savings achieved for clients and total individual settlements, while providing customer service to internal and external clients
Owner/President
Sovereign Investments, LLC
05.2002 - 01.2004
- Consulted real estate investors
- Negotiated and assisted clients in the closing process
- Oversaw company operations, budgets and project timelines
- Evaluated and managed project development
- Worked closely with real estate agents, brokers, banks, and contractors
- Projects consisted of residential property renovations and development of new subdivisions
Inside/Outside Sales
Nextel
06.1999 - 05.2002
- As a Nextel Account Executive, I strategically identified, prospected and grew small to mid-market business accounts and/or State and Local Public Sector accounts
- Position was quota based and calling on prospective wireless customers and identifying new business opportunities was required
- Through acquisition/solutions based selling, I analyzed customer needs, identified and customized wireless/voice/data products and services to win accounts on a monthly basis
- I was accountable for a high volume of cold calling, appointment setting, and closing of general business accounts to achieve all sales quota metrics
- My primary role was to build a revenue generating sales pipeline, which mainly consisted of prospective accounts, while ensuring every customer had an outstanding customer experience
Finance, Repossession & Redemption Department
GMAC
09.1998 - 05.1999
- Calculated, approved and processed 'Smartbuy' renewal paperwork
- Monitored daily reports and updated credit coding
- Took inbound phone calls from clients and assisted in repossession redemptions, and customer service requests as needed
- Coordinated move orders with asset recovery centers and evaluated damaged vehicles; in turn billed clients as necessary within terms of the contract agreement
Inside/Outside Sales
Southwestern Bell Wireless
06.1995 - 05.1998
- Sold all wireless products and services offered by the Company
- Met all sales objectives
- Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
- Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features
- Maintained knowledge of competitive offers and provided critical market feedback to the Store Manager regarding local competition and product/service needs
- Provided efficient, courteous customer service and assistance in all aspects of product offerings and services
Education
Business -
University of North Texas
01.1994
Skills
- Real Estate
- Mortgage Lending
- Sales Management
- Strategic Planning & Forecasting
- Business Development
- Sales Planning & Marketing
- Staff Training & Leadership
- Revenue & Profit Growth
- Problem Resolution
- Production Planning
- Staff Management
- Strong leadership abilities
Personal Information
Title: Production Manager
Awards
Wells Fargo Home Mortgage, Circle of Excellence, 2023
Nmls
#279193
Timeline
Production Manager
Lennar Mortgage
09.2023 - Current
Sales Manager
KBHS Home Loans
04.2017 - 08.2023
Mortgage Loan Officer
Stearns Lending (NMLS #1854)
09.2016 - 04.2017
Mortgage Loan Officer
Home Community Mortgage
07.2014 - 09.2016
Mortgage Loan Officer
Nationstar Mortgage
06.2013 - 07.2014
Loan Doc Specialist 4/Team Lead
Wells Fargo
09.2011 - 06.2013
Home Mortgage Consultant
Wells Fargo
12.2010 - 09.2011
Mortgage Advisor
Coldwell Banker Home Loans
07.2008 - 09.2010
Senior Account Executive/Venture Team Manager
Countrywide KB Home Loans
04.2005 - 07.2008
Sr Debt Analyst
National Debt Network
04.2004 - 09.2004
Owner/President
Sovereign Investments, LLC
05.2002 - 01.2004
Inside/Outside Sales
Nextel
06.1999 - 05.2002
Finance, Repossession & Redemption Department
GMAC
09.1998 - 05.1999
Inside/Outside Sales
Southwestern Bell Wireless
06.1995 - 05.1998
Business -
University of North Texas
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