Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chad Boysworth

Fayetteville,NC

Summary

Dynamic Service Manager with a proven track record at All Seasons A/C & Htg, excelling in team leadership and customer service. Enhanced client retention through effective conflict resolution and technical troubleshooting, achieving high satisfaction rates. Committed to continuous improvement and employee development, fostering a positive work environment and ensuring quality installations.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Service Manager/technician

All Seasons A/C &Htg
02.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

Commercial HVAC Installer /Service Technician

NearU
08.2018 - 02.2024
  • Installed HVAC systems to ensure efficient heating and cooling.
  • Conducted routine maintenance for optimal system performance.
  • Improved energy efficiency by sealing ductwork and calibrating thermostats.
  • Diagnosed system malfunctions, offering solutions to restore functionality.
  • Replaced outdated components with new, energy-efficient parts.
  • Enhanced indoor air quality by cleaning and replacing air filters.
  • Collaborated with team to complete installations on schedule.
  • Increased customer satisfaction by providing clear usage instructions.
  • Performed system inspections to identify potential issues early.
  • Reduced downtime with quick and effective repairs.
  • Improved operational efficiency, troubleshooting complex issues.
  • Enhanced safety by adhering to industry standards and protocols.
  • Conducted site assessments to determine installation requirements.
  • Provided exceptional customer service, addressing concerns promptly.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.

Residential HVAC Install Manager

Certified Htg&AC
07.2013 - 06.2018
  • Enhanced customer satisfaction by streamlining installation processes and addressing client needs.
  • Coordinated installation projects to ensure timely and efficient completion.
  • Improved team performance with strategic planning and resource management.
  • Led installation teams, achieving high standards of quality and safety.
  • Boosted operational efficiency by implementing new installation protocols.
  • Streamlined communication between departments, enhancing project coordination.
  • Implemented quality control measures to ensure installation accuracy and reliability.
  • Increased client retention by providing exceptional post-installation support.
  • Enhanced safety standards by conducting regular training sessions for installation staff.
  • Resolved technical issues during installations, ensuring seamless project execution.
  • Improved installation techniques with continuous feedback and process improvement.
  • Fostered strong client relationships by delivering personalized installation solutions.
  • Conducted site assessments to plan effective installation strategies.
  • Enhanced installation quality by implementing rigorous testing and inspection procedures.
  • Conducted periodic maintenance inspections as stated by contract or customer.
  • Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
  • Provided exceptional customer service by addressing client concerns promptly, resulting in increased client retention rates.
  • Collaborated with sales teams to provide detailed information on product specifications, ensuring accurate quotes for clients.
  • Mentored junior team members in proper installation techniques, enhancing overall team performance.

Residential HVAC Installer/ HVAC Service Technicia

Blantons
03.2004 - 10.2012
  • Installed HVAC systems to ensure efficient heating and cooling.
  • Improved system reliability by identifying and repairing faulty components.
  • Conducted routine maintenance for optimal system performance.
  • Enhanced customer satisfaction by providing professional installation services.
  • Upgraded HVAC systems to meet new energy efficiency standards.
  • Responded to service calls to quickly address customer issues.
  • Increased energy savings, recommending system upgrades.
  • Troubleshot system issues to restore functionality.
  • Tested installations to verify proper operation and performance.
  • Collaborated with team members to complete projects on schedule.
  • Provided technical support for resolving complex HVAC problems.
  • Maintained inventory of parts to streamline repair processes.
  • Improved client retention by delivering exceptional service.
  • Optimized system operation with precise calibrations.
  • Reduced downtime, promptly addressing maintenance requests.
  • Inspected systems to identify potential issues before they escalate.
  • Consulted with clients to tailor HVAC solutions to specific needs.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Installed components to improve HVAC system performance.
  • Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
  • Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
  • Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Improved HVAC system efficiency by conducting thorough inspections and identifying areas requiring maintenance or repair.
  • Expanded company reach by providing excellent service that led to numerous client referrals for new business opportunities.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Worked overtime, holidays and weekends to accommodate company needs.

Commercial HVAC Installer

Mark-Air
03.1996 - 03.2004
  • Installed HVAC systems to ensure optimal climate control in residential and commercial buildings.
  • Conducted routine maintenance on HVAC units for improved efficiency and reliability.
  • Enhanced indoor air quality by implementing advanced filtration systems.
  • Diagnosed system malfunctions to restore HVAC functions promptly.
  • Kept accurate records of work activities, time, materials and faults on work orders.
  • Supervised and instructed assistants.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Installed supporting components such as fuel lines and wiring to complete systems.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Repaired and replaced heating and air conditioning systems for commercial customers in Type industry.
  • Filled out detailed work orders for each job completed.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.

Industrial HVAC Installer

Simplicity Services & Controls
06.1994 - 03.1996
  • Installed HVAC systems in residential and commercial buildings, ensuring optimal climate control.
  • Improved energy efficiency by upgrading outdated HVAC components.
  • Conducted routine maintenance for extending equipment lifespan and preventing breakdowns.
  • Enhanced air quality with precise system calibration and filter replacement.
  • Collaborated with team members to complete installations efficiently, enhancing project timelines.
  • Assisted in procurement of parts and materials to ensure timely project completion.
  • Performed ductwork installation for improved airflow and system efficiency.
  • Followed safety protocols to prevent accidents and ensure compliance with regulations.
  • Improved system performance with regular inspections and proactive maintenance tasks.
  • Achieved high levels of customer satisfaction, completing installations on schedule and within budget.
  • Coordinated with other trades to ensure seamless integration of HVAC systems into building infrastructure.
  • Conducted system tests to verify performance and compliance with specifications.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
  • Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Collaborated effectively with architects, engineers, electricians, and other construction professionals during large-scale projects, ensuring smooth coordination and successful outcomes.

Education

Certification - Heat Pump Technology

Fayetteville Technical Community College
Fayetteville, NC
06.2008

Certification - Gas Furnace Technology

Fayetteville Technical Community College
Fayetteville, NC
06.2008

Diploma -

South View Senior High School
Hope Mills, NC
06.1994

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Time management
  • Conflict resolution
  • Goal oriented
  • Team collaboration and leadership
  • Trustworthy and honest
  • Employee relations
  • Quality assurance
  • Technical troubleshooting
  • Continuous improvement
  • Coaching and mentoring
  • Technical support
  • Preventive Maintenance
  • Mechanical diagnostics
  • Client retention strategies
  • Flexible schedule
  • Upselling

Certification

I am CFC certified to handle refrigerants.

I have certifications from FTCC for Heat Pump Technology and also Gas Furnace Technology.

I am certified for Wardflex & Gastite installation.

I am NATE certified in Air Distribution and also Heat Pump technology as well as Gas Furnace.

Timeline

Service Manager/technician

All Seasons A/C &Htg
02.2024 - Current

Commercial HVAC Installer /Service Technician

NearU
08.2018 - 02.2024

Residential HVAC Install Manager

Certified Htg&AC
07.2013 - 06.2018

Residential HVAC Installer/ HVAC Service Technicia

Blantons
03.2004 - 10.2012

Commercial HVAC Installer

Mark-Air
03.1996 - 03.2004

Industrial HVAC Installer

Simplicity Services & Controls
06.1994 - 03.1996

Certification - Heat Pump Technology

Fayetteville Technical Community College

Certification - Gas Furnace Technology

Fayetteville Technical Community College

Diploma -

South View Senior High School

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Chad Boysworth