Chad Brady
Latham,NY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Foreman
The Ground Guys
Altamont , NY
03.2023 - Current
- Organized and scheduled crews for efficient completion of projects.
- Monitored daily work schedules to ensure timely completion of jobs within budget parameters.
- Operated landscaping equipment to maintain grounds to customer satisfaction.
- Maintained accurate records on labor hours, material costs, and job progress.
Maintenance Technician (Temp Seasonal)
Indian Fields Equipment
Albany, NY
11.2021 - 02.2022
- Maintained landscaped areas by weeding, pruning, trimming and edging.
- Collaborated with other team members on projects requiring multiple laborers.
- Operated and maintained basic landscaping equipment and vehicles.
- Snow and trash removal for all buildings and tenants.
Vice President
A1 Contracting & Remodeling Ltd
Albany, NY
08.2020 - 05.2021
- Installed pre-fabricated windows, doors, and skylights into existing structures.
- Provided technical advice to customers regarding types of windows available for purchase.
- Removed old windows and frames to enable installment of modern glass.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
Maintenance Supervisor
Indian Fields Equipment
Albany, NY
06.2018 - 05.2020
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Gathered garbage from residential buildings to dispose of in garbage compactor.
- Cleared snow and ice patches with salt to ensure safe footing for pedestrians.
- Planted trees, shrubs, flowers, sod, and other vegetation according to design plans.
Customer Service Representative
Maximus
Albany, NY
07.2017 - 05.2018
- Answered inbound calls, chats and emails to facilitate customer service.
- Mentored new employees on procedures and policies to maximize team performance.
- Advised clients on health insurance options, including coverage and cost comparisons.
- Assisted Supervisor with projects, assignments, and presentations.
Customer Service Representative
Davis Vision
Latham , NY
05.2016 - 04.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
Blue Cross/Blue Shield
Albany, NY
07.2014 - 05.2015
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Liberal Arts
Dowling College
Oakdale, NY Skills
- Teamwork and Collaboration
- Effective Communication
- Conflict Resolution
- Data Entry
- Inbound and Outbound Calling
- Project Management
Timeline
Foreman
The Ground Guys
03.2023 - Current
Maintenance Technician (Temp Seasonal)
Indian Fields Equipment
11.2021 - 02.2022
Vice President
A1 Contracting & Remodeling Ltd
08.2020 - 05.2021
Maintenance Supervisor
Indian Fields Equipment
06.2018 - 05.2020
Customer Service Representative
Maximus
07.2017 - 05.2018
Customer Service Representative
Davis Vision
05.2016 - 04.2017
Customer Service Representative
Blue Cross/Blue Shield
07.2014 - 05.2015
Liberal Arts
Dowling College
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