Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Chad Brown

Asotin,Washington

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

Broil Cook / Applebee's Key Manager

Applebee's Neighborhood Bar & Grill
07.2022 - Current
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Learned entire [Type] catalog of items to improve recommendations and increase upsells to customers.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Mentored new sales associates to contribute to store's positive culture.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Kitchen Crew Member/Kitchen Manager

Antlers Restaurant
04.2009 - 06.2021
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Communicated and negotiated with various vendors to obtain necessary inventory.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversaw food preparation and monitored safety protocols.

Education

High School Diploma -

Mount Ellis Academy
Bozeman, MT
06.1989

Skills

  • Oracle Hyperion
  • Product Description
  • Oracle Primavera Enterprise Project Portfolio Management
  • Speaking
  • Social Perceptiveness
  • Critical Thinking
  • Food Allergies
  • Complex Problem-Solving
  • Operational Efficiency
  • Work Assignments
  • Monitoring
  • Lifting Up to 50 Lbs
  • Team Motivation
  • Guest Relations
  • Time Management
  • Train Employees
  • Drawer Balancing
  • Customer Service
  • Order Supplies
  • Process Payments
  • Scheduling Software
  • Cooking Procedures
  • Portion Sizes
  • Closing Procedures

Certification

Sersafe Manager Certicate

Timeline

Broil Cook / Applebee's Key Manager

Applebee's Neighborhood Bar & Grill
07.2022 - Current

Kitchen Crew Member/Kitchen Manager

Antlers Restaurant
04.2009 - 06.2021

High School Diploma -

Mount Ellis Academy

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Chad Brown