Chad Bryan
Lubbock
Summary
Sales Associate Supervisor with a strong track record of efficient task completion, specializing in customer relationship management, sales strategy implementation, and team leadership. Skilled in communication, problem-solving, and adaptability, with a proven ability to navigate challenging sales targets and team dynamics. Also experienced as an Apartment Maintenance Technician, with hands-on expertise in plumbing repairs, appliance troubleshooting, and general upkeep. Demonstrated success in managing multiple work orders while maintaining high standards of workmanship and customer satisfaction.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales Associate Supervisor
Easy Going Ventures Inc.
Lubbock
10.2023 - Current
- Supervised daily operations of sales team to ensure smooth workflow.
- Trained new associates on product knowledge and customer service techniques.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Demonstrated excellent communication skills when interacting with customers, vendors, or other departments within the organization.
- Participated in quarterly reviews of individual sales associate performances.
- Executed cashier duties during peak business periods.
Low Voltage Technician
CSI
Lubbock
02.2023 - 10.2023
- Installed low voltage systems including security, fire alarms, and communications networks.
- Conducted routine maintenance on existing low voltage equipment to ensure functionality.
- Collaborated with team to troubleshoot and resolve wiring issues in client installations.
- Ensured compliance with industry standards and local regulations during installations.
- Provided customer support by explaining system functionalities and answering questions.
- Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
Customer Service Supervisor/Manager
Cabela's Inc.
Lubbock
02.2022 - 02.2023
- Supervised daily operations of customer service team, ensuring efficient service delivery and customer satisfaction.
- Resolved customer complaints, escalating complex issues to management as needed to ensure timely resolutions.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Resolved customer complaints and escalated issues to management when necessary.
- Trained staff on product knowledge and customer engagement techniques.
- Responded to incoming phone calls from customers seeking assistance. and responded to questions and concerns.
Maintenance Worker
Bentwood apartments
Lubbock
09.2019 - 03.2021
- Operated a variety of hand tools and power tools for various maintenance activities.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
- Executed minor painting tasks throughout facility to enhance aesthetics. around the facility.
- Assisted residents with maintenance requests and troubleshooting issues.
- Conducted minor painting tasks within facility to improve visual appeal. around the facility as required.
- Maintained clear and safe workspace areas to meet OSHA standards.
Cook and Cashier
Cotton Patch
11.2018 - 08.2019
- Prepared high-quality meals following Cotton Patch's recipes and standards.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Maintained cleanliness and organization of kitchen workspace during meal preparation.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Collaborated with team members to ensure timely service during peak hours.
- Resolved customer complaints regarding food quality or services provided.
Warehouse Worker
LLANO LOGISTICS
Lubbock
03.2018 - 11.2018
- Organized warehouse layout to optimize space and workflow.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Maintained inventory accuracy through regular stock checks.
- Received and tracked incoming inventory shipments.
- Used pallet jacks to move items to and from warehouse locations.
- Followed safety protocols to maintain a secure work environment.
Electrical Apprentice
Maldo Electric Co.
Shallowater
03.2017 - 02.2018
- Assisted electricians in installing wiring and electrical systems.
- Assisted with electrical installation tasks, added new wiring, and adjusted breaker boxes.
- Supported troubleshooting of electrical issues during installation processes.
- Pulled electrical wires through conduit runs using fish tapes or pull strings.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
- Maintained tools and equipment to ensure safety and efficiency.
Education
High school or equivalent - Basic
Plainview High School
Plainview, TXWelding Certification - Welding
South Plains College
Plainview, TXSome College (No Degree) - Business Administration
South Plains College
Plainview, TXSkills
- Employee training
- Handyman
- Welding techniques
- Drywall installation
- Sales reporting
- Customer relationship management
- Food safety
- Stock replenishment
Certification
Food Handler
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate Supervisor
Easy Going Ventures Inc.
10.2023 - Current
Low Voltage Technician
CSI
02.2023 - 10.2023
Customer Service Supervisor/Manager
Cabela's Inc.
02.2022 - 02.2023
Maintenance Worker
Bentwood apartments
09.2019 - 03.2021
Cook and Cashier
Cotton Patch
11.2018 - 08.2019
Warehouse Worker
LLANO LOGISTICS
03.2018 - 11.2018
Electrical Apprentice
Maldo Electric Co.
03.2017 - 02.2018
High school or equivalent - Basic
Plainview High School
Welding Certification - Welding
South Plains College
Some College (No Degree) - Business Administration
South Plains College