Chad Bryant

• I have held the title of Fabricator since 2016 but my daily tasks for the past 8 years have extended well beyond just fabricating countertops.
• I work with all customers directly via phone, email, or in person daily. I formulate all the quotes for the customers specific projects and place the orders for the materials that will be needed for each job.
• I key all the orders for my customers and work with the Shipping Department to coordinate which jobs will go out on specific days.
• Since 2020 I have also been working the office/front desk/showroom. I work with our customer service team to fix problems and communicate issues to the warehouse.
• I also work with the sales team daily to resolve issues that their customer’s have expressed to them. Tracking down orders, transferring material from different warehouses and being a clear line of communication in between the customers and the warehouse.
• Enhanced customer satisfaction with quick and effective resolution of complaints and inquiries.
• Developed strong rapport with customers through attentive listening resulting in personalized recommendations tailored to their preferences.
• Provided exceptional customer service while consistently meeting or exceeding set goals set by management.
• Managed daily operations to ensure smooth functioning of the Fab Shop, Office and Showroom while maintaining a clean, safe environment.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures
• Supervised customers at front counter, answering questions regarding products.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and great customer service.

• Loaded, unloaded, and moved materials to and from designated locations.
• Pulling Will-Call orders for customers.
• Pulling and shipping FedEx orders daily.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Reduced product damages with proper handling techniques
• Training new hires and temp employees of warehouse responsibilities.

I specialized in hardwood flooring and tile installation. I also did countertop and cabinet work as well.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.